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Dear-Lover Reviews Summary
Dear-Lover has a rating of 4.8 stars from 580 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dear-Lover most frequently mention good quality, customer service and fast delivery. Dear-Lover ranks 8th among Wholesale Clothing sites.
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I have made a purchase to them, the bank have informed me of the payment, when i log into their site, they are telling me payment pending all they are doing is taking your money and not giving you your products, they are a bunch of thieves!
Never bothered to answer my phone calls. Did not return my money for out of stock items. Stay away from this scammer in China!
We are so sorry for the problem you have experienced, we are here to help you with the issue you have mentioned.
I have told our sale manager & service to solve this matter perfectly, and can you offer your order number on dear-lover.com or email?
You can also make a live chat with Linda (Our CMO) on dear-lover.com's homepage live chat window if the service can not deal with the matter satisfy.
Once again we apologize for any inconvenience we may have caused.
Thank you much for your understanding.
So far I have been using Dearlover for the last year. The quality of their clothes are way better than the quality of other Chinese sites like Moonosa for example, which will send terrible quality clothes. So I really like the quality.The payments on Dearlover are confirmed fast and the packages are shipped out fast. So that's another thing that I truly like. The only thing I don't like are the expensive shipping costs, which are way too high. I think they add on to the shipping to gain more money, which is not fair
We appreciate you choosing to leave a kind review about our clothing and service. We're pleased to hear that you've been happy with the quality of our products and our quick payment and shipping process.
We understand shipping fees can be a concern for customers -- rest assured we don't overcharge for shipping. Our rates are determined by package weight and destination, so our goal is always to provide the most affordable shipping available while still ensuring your package arrives quickly and safely. Thank you again for your kind words.
They took my money and did not send my order. Worst company I've come across. I lost $362 shopping with them.
We are so sorry for the problem you have experienced, we are here to help you with the issue you have mentioned.
I have told our sale manager & service to solve this matter perfectly, and can you offer your order number on dear-lover.com or email?
You can also make a live chat with Linda (Our CMO) on dear-lover.com's homepage live chat window if the service can not deal with the matter satisfy.
Once again we apologize for any inconvenience we may have caused.
Thank you much for your understanding.
I buy a dress here, but the quality is so bad, I will not buy again. So sad. I hope you will not be cheated by this company, and the price is not very cheap, bad quality.
The minimum order amount is $99, and the most expensive dress is less than $50. So, can you offer your order number? I will try my best to make this matter better.
Just like many people here i can say their products are nothing more than copies of other wholesalers and the quality is really bad. They simply copy images and send you rubbish knock-offs that no one wants to wear in public. After months of searching i manage to find a UK company who offers top quality products. If you are looking for top class women's clothes they can help, just ask them for their wholesale products or look up arometique.com their retail side.
At our company, we strive to ensure the highest quality standards in all of our products. To guarantee this, each product undergoes rigorous testing through multiple stages. Our customers can always rely on us for unique designs and top-notch quality clothing.
Nonetheless, we comprehend that you have not purchased from us before and it is inadvisable to assume inferiority of our products without using them yourself. Hence, if you make the commitment to experience our offerings from first-hand perspective, we are sure that going forward your views about our product quality will be greatly improved. We are eager for this opportunity to serve you and hope for a positive collaboration in the future.
THEY ARE THE WORST. THEY STEAL COPYRIGHTED PICTURES, QUALITY SUCKS, THEY DON'T RETURN PAYMENT ON CANCELED ORDERS. DO NO WORK WITH THEM. THEY JUST WANT YOUR MONEY.
Thank you for taking the time to leave a review.
Firstly, we would like to clarify that we do not steal copyrighted pictures. We work with a team of experienced designers who create original designs that are inspired by current trends and customer preferences. We take intellectual property rights seriously and make every effort to ensure that our products are not infringing on any copyrights.
Regarding the quality of our products, we take great care to maintain high standards and ensure that our customers receive only the best quality items. However, we understand that sometimes issues can arise, and we are always willing to work with our customers to find a resolution.
As for canceled orders, we have a clear policy regarding refunds and cancellations, and we always strive to process refunds as quickly as possible. However, there may be cases where refunds are delayed due to circumstances beyond our control.
We value all feedback, both positive and negative, as it helps us improve our service and better serve our customers in the future.If you would like to discuss your experience further, please do not hesitate to contact us directly. We would be happy to address any concerns you may have.
Please don't deal with this company especially Hilary. I made 2 purchases and my 1st they overcharged me in shipping and the 2nd I was missing merchandise which means once again I was overcharged for shipping for items I didn't receive and they ignored my emails. I had to open a dispute through my bank. STAY AWAY FROM THEM!
We take customer satisfaction very seriously and we apologize for any inconvenience that you experienced. We understand how frustrating it can be when orders don't go as planned, and we would like to work with you to find a resolution.
Regarding the issue with overcharging for shipping, we apologize for any confusion that may have occurred. We would like to assure you that we do not intend to overcharge our customers for shipping and that we work with reliable shipping partners to provide the most cost-effective and efficient shipping options available.
In regards to the missing merchandise, we take full responsibility and apologize for any inconvenience that this may have caused. We understand the importance of ensuring that our customers receive all the items that they ordered, and we would like to work with you to resolve this issue.
We would appreciate the opportunity to discuss this further and make things right. Please reach out to us directly so that we can address your concerns and find a resolution that is satisfactory for you.
I am using this Dear Lover as my supplier for Dropship NOW i am so scare that they will make mistake. I dont know what to do know since I am going to open my store soon. Any other company that you recommened. Please eamail me. *******@gmail.com it's urgent
Thank you for considering Dear Lover as your supplier for dropshipping. We understand your concerns about quality and service, and we want to assure you that we take these aspects very seriously.
We have multiple stages of testing and quality control in place to ensure that our products meet the highest standards. Additionally, our customer service team is available to address any concerns or issues that you may have. We are committed to providing the best quality products and services to our customers.
We hope this information helps to alleviate your concerns and we would be happy to work with you as your supplier for dropshipping. Please do not hesitate to reach out to us if you have any further questions or concerns.
Having used Dear-Lover many years and posted on Site Jabber I offer:
Mentioned before this site has been going down hill for 6 - 8 months. So far in
2018 it has become much, much worse. I would add that many " positive remarks " appearing on sitejabber.com probably originate from Dear-Lover or " Shi Ying " the mfc.
Dear-Lover, as well as, other xxx-Lover sites are, if not owned are certainly under the control of Shi Ying clothing. In past they had many sites on-line all having
" - Lover " in the site address and all sites resembled each other. Many of those
Sites have since disappeared. One must wonder why?
Anyone wanting to place an order with this site; know there is risk of loss and at best a lot of unnecessary frustration and turmoil. In review of past remarks posted by others I see that they use to use a rep ( Byron) who would interact with complainants; that disappeared many months ago along with the customer service.
It is my personal opinion that this site is no longer safe in purchasing from so
Buyer Beware. To any one at Shi Ling or Dear-Love that wishes to debate my opinion I am open to that, but it will get brutally honest with specifics. I do not go into Face Book so you can post on this site similar to the feeble attempts when using the name of " Bryon "..
Sorry for the bad experience that caused.
We have only two sites about dear-lover, they are dear-lover.com and dearlover.net.
Other sites with -lover do not belong to Quanzhou Shiying Clothes Co., Ltd (Named Shiying Sexy Lingerie Co., Ltd).
And I am the marketing manager, no service. I apologized for the unpleasant customer service and the no secure caused by the SSL. Now our website connection is secure, and the UI upgrade is completed, welcome to visit https://www.dear-lover.com again.
Dear -Lover dropship using his company information to ship to our customers.
I have evidence.
When the package is going straight to the customers, they are writing their full company information. I tried to buy for myself, as they know my account they use an individual details to send to me, next order I used my brother name, they put all their company information. So Byron C, I know you will comment but try to speak to your sales Manager.
I placed a complaint twice but they are very good in ignoring customers.
Is like they are using us to market their company. If is not the case why are using your company informations to ship to our customers even though we leave a note to the server not to use your company information.
I wish to attach all the evidence here but I don't have on my phone.
I always have great service with Sophia but crystal is worse, she always have excuse to give.
We are so sorry for the problem you have experienced, and we would ask the sales manager to pay more attention to this matter. It is not allowed to igore reasonable requirement from our customers. And please understand us that the name of our company could not be shown, but the detialed address is demanded by shipping company.
We'll promote the service and thanks for you understanding.
I had every bad experience as each one of you ppl are speaking upon! It's like deja vu. Sophia and Hilary are both scammers! I have been sent dirty items, wrong sizes and colors, ripped items, badly imitation of items! Sometimes, the items are good but other times bad and my last straw was when I ordered a bandage dress (which are expensive) and it was dirty! Well I sent Sophia the picture of the dirty dress and she ignores me completely then finally after I whatsapp her 6 times she then responses and tell me to clean it and gets more upset than I was lol a joke right? I should have never been sent dirty items to begin with! I asked for a refund and I was ignored. This has happened twice with this company, including the same situation with overcharging on shipping and the company saying they will refund on next order. I'm furious with these ppl! Sophia even told me not to chose her as a server next time lol this company is a big big scam! Pleaseeeeeeeee do not order from here ever! U will lose ur money in some kind of way, however the only positive about this company is items are shipped fast each time.
We are so sorry for the problem you have experienced, We are here to help you for the issue you have mentioned.
Can you provide us with your order number and details information on your order so as to solve the issue.
Once again we apologize for any inconvenience we may have caused.
Thank you much for you understanding.
The dresses are Dirty. I pay less for The dresses 159 for Shipping 171 for ups 191 for The Customer 187.
It s not ok for me.
Ups is in Germany a really expensiv! I dont Order Any More
We are so sorry for the problem you have experienced, We are here to help you for the issue you have mentioned.
Can you provide us with your order number and details information on your order so as to solve the issue.
Once again we apologize for any inconvenience we may have caused.
Thank you much for you understanding.
I've placed 7 orders for dropshipping from them and it's now been 10 days, they haven't sent me tracking details. I've sent them emails and send Sophia messages on Skype and she's ignoring me. This is very frustrating, their service is very pathetic! If you are dropshipping, I honestly don't recommend that you buy from them.
We apologize for your unpleasant experience, but we'd like to know if you have registered our member account? All member registered can get tracking number under the account.
Our service customers always try the best to get more communitcation for more orders, some messages might be missed for busy business, we suggest online service through the shopping page, and you can change another customer service if there's no answer from one. Since there might be some wrong with commucating system.
BTW, could you please send us the order number so that we can make confirmation. We'll confirm with the customer service to prove service attitude.
There might be some business opponents that post false reviews here. We value our loyal customers and would love to pay attention to the bad behavior we performanced.
I bought costumes for my girl friends and knew about Dear-Lover. For this being the cheapest alternative for buying a power ranger costumes this was a great place to buy from.
Dear-Lover is a very convenient, reliable online website you can shop without no fear of been delayed. I ordered for some jeans and t shirt and on getting them it was what it was shown at the website... Even you will be rewarded a R points with the refund of what ever you canceled or you don't want anymore... and mostly the shipping is faster and there services is superb..
I've tried other wholesale sites, but hands down, I had never received such great product than from dear-lover Wholesalers! I purchased lots of fashion dresses and they came in great! My product is literally flying off the shelves and I keep coming back to order more! Linda is amazing and extremely helpful. Previous wholesalers I've dealt with have been high pressure and wanting you to purchase something you are not comfortable with. Linda was so nice, patient and answered all my questions! I just purchased my 4th and 5th orders last night and cant wait until they get here! I highly recommend you order from them, and when you do ask for Linda!
This site is wonderful! I have some special events business and recommend it to all my clients. The quality and fit is always perfect, items show up promptly and the prices are ridiculously low! Everyone should shop here!
Some of their products are good, while some are pretty bad. For your 1st order of a certain item, always buy one piece first to check the quality. Then you can buy more pieces on your next order. Also don't pay directly on their site. Wait for a representative from their company to contact you and confirm your order placement and availability of the items ordered (they will give you another link where you can pay) because sometimes, their products would be out of stock. Instead of a refund, they will put it to your credit instead.
They are pretty much responsive actually unless you are complaining of the items received. They will tell you nothing is wrong, etc even though you have sent photos of the problem. If negotiations failed, just send the items back to them and inform them of the parcel. They will put to your credit the items you returned.
All clothing is terrible quality, some items even came in damaged, they won't even respond for a refund. I recommend not purchasing from dear lover.
We apologize for your unpleasant experience, could you please send us the order number so that we can find out the problem and make appropriate solution. We accept paying equal refund as long as it did exist quality problems with our products.
There might be some business opponents that post false reviews here. We value our loyal customers and would love to pay attention to the wrong behavior we performanced.
From the business
Dear-Lover.com: A women's clothing online store offer cheap women's clothes, dresses, swimwear, cosplay costumes, lingerie wholesale. MOQ $99 & 3-5 days delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so sorry for the problem you have experienced, we are here to help you with the issue you have mentioned. Pending means that your payment needs to review by banks, the payment is ongoing, not completed. And since we are from China, there is hours' time difference, so your payment is not instant.
I have told our sale manager & service to solve this matter perfectly, and can you offer your order number on dear-lover.com or email? Or can you change this review?
You can also make a live chat with Linda (Our CMO) on dear-lover.com's homepage live chat window if the service can not deal with the matter satisfy.
Once again we apologize for any inconvenience we may have caused.
Thank you much for your understanding.