DC Shoes

Note: This review was originally posted on Trustpilot on Monday, August 21,2017.

Bought a pair of Peary boots and they ripped after 4 months of use. Contacted DC and was given a $100 gift card (code only, no actual card) as a replacement. Later I did some research and found out they messed up all Peary boots and had to recall most of them, but for some reason I was never contacted. Used the gift card code to make an order, including a $30 pair of shoes. Shoes never arrived, so after 3 weeks I emailed customer service and was told they ran out of stock. Checked their site and the shoes were still in stock. I emailed them asking for my gift card to be refunded, and they kept saying they would do it but it never happened. I contacted multiple people, always got the same answer. Fast forward another three weeks, no refund, so I contacted them again and this time was promised an actual card sent to my address. I never got my card either.

This happened a year ago, and at that time I think I've talked to everyone in charge of customer service at DC, so I just let it go. Haven't bought anything DC for a year, but I'd like to leave this review here so others can see it.

Also the shoes quality has gone downhill compared to 5 years ago when I was in high school. The sizing is weird. My last pair (a Heathrow pair) had no traction at all, and looked extremely beaten after only a year of minimal use.

When visiting into the DCShoes.com website, there is a pop up that says "Free shipping on your first order" if you are willing to provide your email address. After doing so, I placed an order and surprise NO FREE 2-DAY SHIPPING! I reached out to customer service who told me that it's not free shipping on your FIRST order, it's on your next order. When I mentioned that it was clearly stated as your FIRST order, and quoted the website word for word and stated that was false advertising, I was told you had to wait 2-3 days for a magical unique code and then I could place the order. If I have to wait 3 days for a 2-day shipping code, why would you need the damn code in the first place? Super poor customer service. Even worse, the shoes I purchased are $1 cheaper on Amazon and I would have gotten 2-day shipping for free with Prime anyway!

Customer service is of no help. I ordered boots that were very small, despite ordering the size that I always wear.

Return policy is a joke, no return postage provided. Had to spend a 1/4 of what the boots cost me to send them back or drop them off at a retail store. Of course there is no retail store in the Chicagoland area, either provide brick and mortar stores to try on/purchase/return products or provide a better return policy.

They should really re-think there eCommerce return strategy as it currently won't be sustainable in comparison to retailers like Amazon. I won't be ordering any more DC product from now on.