DC Shoes

The quality of the shoes is really bad now, and the customer service is even worse. If you have to return something that doesn't fit expect to have to dispute the charge to get your refund processed. They'll respond to disputes but not repeated emails to process refunds. Paypal will not help you, you can't even file a case against them with paypal because conveniently the tracking numbers are 2 digits too long for the paypal form to accept.

By far the worst experience I have ever had buying a product online. I've worked in retail/customer service for 16 years and DC shoes gives 0 $#*!s about their customer. They basically wake up each day looking at themselves in the mirror talking about how they can scam their customers today.

I ordered a pair of bobs burgers x DC collar shoes expecting to receive the product in good condition. They shipped the collector edition box in a plastic bag so the box got destroyed in shipping and when I contacted them to correct the situation, I was told to pay out of pocket to return the pair I got and buy another pair.

What a $#*!ing disgusting joke of a company. How do you send a product to a customer and not care about how the receive it? Let alone not try to fix the problem at all. Basically got told to go $#*! myself. I will never buy anything from DC again and I hope noone else does as well. Terrible company

Ordered shoes had a confirmation email that says it will be shipped out 2 days after purchase, found out this morning after a week of no emails or contact that it would be sent out 5 to 7 business days as of today June 2nd. Then I received and email that 2 weeks before shipping, then called for a refund since I paid for express shipping was told since I already paid they couldn't refund me which makes zero sense since there has to be a transaction before you can get a refund (super sketchy). All I wanted was a pair of shoes that fit instead I got answers that told me it would be no less than 30 days to receive my shoes, called my bank they are now investigating the transaction and I'll be getting my refund within 2 business days from my bank not DCSHOES.

TLDR; ordered 2 pairs of Bob's burgers shoes. They arrived in damaged box and DC shoes customer service is no help resolving the issue.

DC shoes has the worst shipping procedures and customer service I've ever encountered. If you know me you know I love Bob's Burgers I watch it everyday. I order 2 pairs of Bob's burgers shoes off DC and both arrived in damaged boxes because they were only shipped in shipping envelopes with no padding whatsoever. Half the reason I ordered the shoes was for the cool box with the resturant front on it so when it came damaged with both pairs of shoes I was very upset so I emailed their customer service and was told I could return them and order a new pair and they'd ship those in a new box. After they emailed me that I decided to call. Was told the same thing over the phone and asked the guy what would stop the next pair from arriving in a damaged box if they were shipping it the same? To which he basically replied I'm sorry ma'am that's the only solution I have for you. Which let's be real that isn't a solution at all. Since they are sold out I have no option of returning and reordering so they have no solution for me. So I will be posting my story everywhere in hopes DC shoes will just send me at least one new box for my shoes since I spent over 100$ on the 2 pairs. And maybe from now on you could ship shoes that come in speciality boxes in a padded envelope?! Is that really so hard?!

I ordered from DC shoes on April 11. I didn't receive any type of information regarding my order even though the company stated they were moving warehouses and my order would be processed within a few weeks. I emailed them on May 5. I received my order by the May 11. They were very kind and applied a 20% discount upon delivery of my order. Overall, I had a good experience with their customer service.

So I bought a pair of shoes noticed 3 weeks later that the money had been deposited back into my account. I called they told me everything was good and then the very next day my order was cancelled. So I was though maybe that was just a fluke and placed another order this time for 2 pairs of shoes thinking they will definitely ship at least one pair. Low and behold the money has been deposited back into my account 2 weeks after the order was placed yet on the website it still Says being processed. They say they are moving warehouses and may take 1-2 weeks to be moved over. Its has said this for 3 months now! DO NOT ORDER SHOES THEY WILL JUST CANCEL YOUR ORDER AND NOT SAY ANYTHING TO YOU. I have tried contacting them by email with no response and they have no customer service on the weekends to call by phone. I used to love DC shoes but the experience trying to buy directly from them during a pandemic where you cannot buy shoes in store has truly turned me off of this company. Get your $#*! together DC!

Took just over 2 weeks for them to tell me my order wasn't in stock. I wish I read the reviews before ordering. I understand they say they were moving their warehouse, was cool with waiting "1-2 weeks". But there's no excuse for letting me order a product they didn't have in stock. I literally borrowed them 35 dollars, and now i'm waiting to get refunded. I'm going to be furious if it takes more than 5 days. I can only imagine how many people are in the same position i'm in.

Buyers beware! We paid an extra amount to have shoes delivered next day shipping they didn't ship out until two days later and we did not receive them until two days after that. An extra $5 dollars a day for shoes that could have been delivered sooner without next day shipping. Customer service is being no help either and we have been buying their shoes for decades with no problems until now!

I order my shoes to be over night/ next day shipping and paid and extra $20 dollars for this too. It is now 3 days later and I still do not have my shoes. Their excuse is any order made on a weekend or holiday takes two extra business days to process... over night/ next day means over night/ next day, period. Do not give the option of over night/ next day shipping if it isn't really over night/ next day.
I asked for my shipping cost to be re-funded but I highly doubt they will allow this...

Ordered shoes online and UPS lost them. Contacted UPS they stated that I had to contact DC shoes to file a claim. Called them and was on hold for over 4 hours with online customer service with no answer. Tried emailing and got an automated response stating a customer service representative would contact me shortly. Waited a week with no contact from them, tried calling several more times always being put on hold automatically with never speaking to a person and no one responds to the emails. Also never anyone on live chat. Apparently I will never get the product I paid for nor will I never get a refund

I placed an order today and my account was double charged for the order; I spoke to Michelle and she explained that often times a card is pre-authorized twice; I asked to speak with a supervisor; my call was transferred to Rose.
Rose was very rude, condescending and rushed through the call. I simply wanted to know WHY my account was double charged - Rose advised me the second charge should be credited back to my account within 72 hours.
I asked Rose numerous times to speak with her supervisor and she advised me she was in a "meeting" and at first would not give me the name of her supervisor until I asked numerous times - she then told me her supervisors name was Abby, yet there was no way she could connect me with her or her voicemail.
I am not okay with my account having money on hold when it should not be on hold.
The way this matter was handled was unprofessional.
I also plan to file a formal complaint with the BBB.
I will NEVER order from your company again.

Don't buy from them. They're no longer DC. They lost all credibility over the years like most skate shoe companies. Stay away from this online store and their services or you'll find yourself in a loop of poor practices unlike any retailer with an image like theirs. Maybe I've just given them too much credit over the years.

The service is just really poor now. The shoes are in poor shape now too'new'. I can't consider these to carry the weight of their previous models at the slightest.