databazaar.comReviews 5

I recommend that you join me in NEVER doing business with these people. I ordered a simple printer cartridge from Databazaar. The wrong order arrived. In the box was a packing slip made out to someone else. I called, and was assured that a return shipping label would be sent to me. A week later, I contacted customer service online, and was again assured that my issue would be taken care of. After weeks of communication on my part, including sending images of the incorrect order, the shipping label, the incorrect product, and the packing slip, I had heard nothing more from the company. I finally asked Paypal to intervene, and was able to get my money back. Minus the cost of return shipping, which, although it was not my mistake, I had to pay for. Never again. There are plenty of reliable printer cartridge companies out there.

Ordered an HP toner cartridge on 5/6/12 (Sunday), waiting until following Friday to check status thinking 5 business days should be plenty of time for it to have shipped already. And all website said was order status "processing". Emailed customer care 5/11/12 for status question their "processing" status after 5 days. Got response... "I confirm order xxxxxxxx placed and will ship within 24 hours via UPS from our Dallas warehouse. I apologize for the delay in shipping of package due to unforeseen circumstances which is not a normal practice of Databazaar." I waited the 24 hours and checked the status again, but it was still "processing", so on 5/16 email for status again. This time same pre-canned response again, "I confirm order xxxxxx placed and will ship within 24 hours via UPS from our Dallas warehouse. I apologize for the delay in shipping of package due to unforeseen circumstances which is not a normal practice of Databazaar" I finally did receive the product on 5/18, which is the same day they finally actually emailed me a tracking number. All the while the website never said anything other than "processing", even now on 5/19 it still shows that same status with no tracking info. This is really bad customer service! Databazaar get with the program there are hundreds of websites to choose from that immediately post tracking information as soon as it's known, or at least integrate their business with carriers that will email your customers.

I purchased 3 HP compatible black ink cartridges from databazaar in June. I had no need for them until this week. I opened them one at a time, and all 3 were empty of ink, in other words, junk cartridges that had never been refilled. So I wrote an email to their customer service, and received a reply that items can only be returned up to 30 days from date of purchase, so they won't do anything. A friend had a similar experience with a compatible toner cartridge; after 30 days, you're out of luck. I think this is outrageous, and I will never shop there again.