Dark Moon

Ordered a product, which took a month to arrive. Product is nothing like advertised, nor did Size I ordered, per their sizing chart, fit me. I emailed this company to be told, by Laura, I can get an exchange, but must pay shipping. Why should I pay shipping for misleading, poorly made garbage from China? I am waiting for Laura to provide me with a return address to pay for this garbage's shipping cost and refund me my money. Everyone should file a claim on the BBB, attorney general's site, and spread the word about this unethical company.

Just a warning, do NOT shop at the company Dark Moon that's advertised on Facebook. Their products are junk and incorrectly described. When asked if I could return an item at my own cost, they said I could pick out a new item of equal or lesser value and they'd send it if I just pay shipping. I pick something else out and they then tell me I have to pay 58% of the product cost in shipping alone! I'm disgusted and out a lot of money. They clearly don't accept returns at all. I wear a medium but decided from previous online buying experience I sized all the way up to 4x. Product still doesn't fit at all. Way too small. Buyer beware.

Their quality of their clothes is awful and their photos are extremely misleading.
Not to mention even ordering in large, the sizes are all not thick girl friendly. I can only wear 2/4 of the clothing items I bought. A leather jacket (that i cant even zip myself, but at least I can get it zipped without it breaking) and a hoodie which is actually pretty decent while still being a little small.
The winter coat I bought's zipper split on try on, and the long sleeve keyhole shirt I bought barely comes over my boobs.

Seriously save your money and buy their stuff off the Wish app. At least you're paying a proper amount of money for their cheap garbage.

I bought two items from this store a coat and a hoodie. On the site they said that it runs small, so I seized up 2 sizes and while the hoodie was okay, the coat was way too small. Instead of accepting the return which was well within 15 days of their policy for returns, they gave me the run around and finally said that it would cost more than the coat was worth to return it. Save your money... clothes run small and the coat is made cheaply. The head office is in Israel, but the clothing comes from a factory in China. I would highly recommend that people don't support this place, because when things don't work out, they don't support you.

This company has the worst products and terrible customer service. The pictures are beautiful but the product is garbage and nothing like the picture. I bought a bra finally got it put it in was disappointed due to how cheap it was made when I took the bra off it broke the straps came completely off!! When I emailed this concern the my want to send another piece of trash to me! I want my money back but they don't do that and it's more money than the item cost per Laura in customer support!! WOW!! I will contact PayPal as others have!! Never again!

The products look amazing on the screen, but the shipping, their customer service, AND probably the quality of these products leaves a lot to be desired. I have ordered a few things from their website, and even though they say that the shipping should only take up to 15 days, it has been ONE month and I haven't received anything. One of the products hasn't even been shipped yet.
Also, I should mention that they don't actually have the products that are displayed on their website ON STOCK. Everything comes in a separate package from China, Belgium, and who knows which other countries. My request about a refund has been ignored so far, which is why I got in touch with Paypal and hope that I will get my money back.
My advice to you, HANDS OFF!:-/

I ordered 2 items from facebook. Both arrived (in separate parcels) absolutely scrunched up. The items are literally worthless and unwearable. They appear to have been woven from plastic. The jacket in particular was like woven tent material, not even recognisable as clothing. The seller refused even to allow me to return the items. Incredibly, paypal refused me a refund on the basis that I was 'complaining about quality'. No, I'm complaining that the items are unwearable rubbish. I am pursuing a further complaint and will try to ensure Trading Standards find ot about this company