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I sent €47,000 to CurrencyFair.com on May 25th to exchange it to ILS. The exchange was completed, and the funds were supposed to be sent out on May 27th. However, the money has not arrived in my account, and it has not been returned either.
I have emailed CurrencyFair.com multiple times with no response. I also spoke to several agents over a few days. Each agent promised to rush the process and resolve the issue, but nothing has been done so far. Today, when I tried calling again, I was sent to voicemail repeatedly, suggesting that their system recognizes my number and is avoiding my calls.
I am extremely frustrated with the lack of communication and resolution from CurrencyFair.com. At this point, I am considering taking legal action to recover my funds. I would advise others to be cautious when dealing with this company.
While transferring the money they transferred it to an equivalent exchange rate of the next working day as a result less amount was transferred which is bizzare. The customer care is unprofessional and highly incompetent. Previously I have used Xendpay and Transferwise I never had such a bad experience
I've used them for years mainly to change AUD to EUR and send to my relatives in Europe. I would give them 5 stars, but unfortunately they don't do Thai bhat, which is really annoying cause i need to send some thai baht.
Otherwise they are great. Very quick and easy to use
