Curls Queen

Similar to the other review, after returning the hair back to the company (CHINA) they promised to give me a refund but I have not received it yet. This is definitely a fradulent and scam company. DO NOT BUY FROM THEM.

I previously ordered from Curls Queen placed on 2024-09-05 at 08:03:05) and had such a great experience that I felt confident enough to place a custom order this time. Unfortunately, I received a defective product from the custom order that I made in February 2025. One of the wefts has a section with missing hair in the middle, making the extensions unusable. I sent pictures of this defect prior to shipping the product back, and someone from your support team even acknowledged that the issue was caused by the factory. That alone should make it clear that I did not use the hair extensions. Now I'm being accused of wearing the product, which is not only false but very upsetting. I wouldn't lie about something like this. If needed, I can resend the original photos I submitted to support. Please let me know if they were not received. All I'm asking for is fairness and the resolution I deserve as a loyal customer. I hope we can move forward and resolve this professionally.

I opened the pack and noticed the clip ins were too dark. They also don't look like they're 20" which is what I ordered but I'm afraid to pull or mess with them bc I don't want them to deny my return. It's so hard to get a response from anyone. Looks like I'm stuck with them. These costs almost $300. I may have to color them myself. Bummer. Do not support this company.

I ordered an item in late May 2024 from this company. Upon arrival it wasn't correct or good product. I started a return immediately in June of the item, completely unused, touched or altered. I have been waiting almost 4 months to receive my refund money back. They tell you to return the item In a very sketchy way to avoid customs, just for the item to APPARENTLY be locked in customs for 3 months! I had to pay $55 to return it as well which they lie to you about as well and tell you they are not responsible for any extra charges occurred on return shipping if not shipped back the way they instruct you. USPS made me aware that there is no other way to return the item, the item will go through customs anyway. To wrap this up, this company has very shady business practices and you will be the one paying for it in the end. Buy your hair from anyone else but them.

Used to be relevant.
Now, 1 month to ship item.
The texture doesn't correspond anymore to the description.
I made the same order 2 years ago. It was perfect. Now the wig size is smaller for the same price and unfit to use.

I placed my order in November 2023. It is March 2024 and I am still waiting for my hair. I have emailed the company and have received no response. My order status has been "ready to ship" since December 2023. I tried PayPal dispute option but it was no help as I checked out as a guest. I now have to resort to my credit card company to hopefully get back my $200+ dollars that I paid. DO NOT BUY ANYTHING FROM THIS COMPANY!

This is an update. Something Shady is going on with trust pilot and this company, CURLS QUEEN, is the name, that I reviewed. Now my review is under the company CURLS CURLS, which I have never heard of. My review was from my order from CURLS QUEEN. With that in mind... Read on. OK. I take writing a bad review very serious, particular when you can discredit the reputation of a company. With that said, I have to agree with another reviewer... The hair does not behave like real hair. I bought the curls queen water Jerry Curl clip ins, and slept with a silk cap, did not brush them dry, conditioned them, and treated them like real hair. Moisturizer etc. Who wouldnt when paying such a pretty penny. My hair shedded unbelievable on the first wash and it was tangled and matted. It was so bad I took photos. How could this last a year when one wash made them look matted and lots of hair was lost. I think the infuencers they send samples to get top quality Remy hair, but I'm certain the hair I got was not that at all and it was a synthetic blend. It tangles so easily its impossible to untangle even wet with detangler. I sent pictures and an email to the customer service team and although they were sympathetic, the only offered a $20 discount. Needless to say, I am still unsatisfied. If you don't hear anyhing from a customer, it means your product delivered. Who would drop this kind of money to deal with issues like this? So, I ordered another water Jerry Curl because I'm curious how this new order will be. I will update you on the differentiation of the quality between my first order and this new one, if there is some, one way or another.

I'd say, exactly what another reviewer wrote: the hair just doesn't bahave like real human hair. It tangled and matted and knotted worse then anything, even after care and doing actually everything in the videos they sent, in response to my message, as if I don't know how to care for curly hair as a black person. Seriously? And to curls queen: I have dropped another $260. You have one more chance to prove this isn't a scam. And don't insult your black customers by sending them videos on how to care for their own hair allbeit curly, kiny, 4C to 3A hair. Our time investment and money lies in our expertise in how we know how to care for our hair. I Will update you when I get the other order.

Underwhelmed, Disappointed and let down.

They sent me the wrong length and are sending me around a whole loophole to get a refund. I paid for a longer length and they sent me something completely shorter. Then when l show them they treat me like I'm dumb. I took pictures and videos and they still keep asking me to send more like it's there in black and white. They take forever to respond but are posting on Instagram. I don't get how sending me videos on how to put clip-ins are being sent to me when got sent the wrong length.

Honestly I wanted to love the hair considering all the great reviews, however that was by the opposite of my experience. The hair was hard, doesn't hold a curl or straighten nicely and be careful because the tape cause my scalp to get extremely irritated and swollen. So I had to pay to have them removed and purchase new hair. The customer service is good in the sense that they respond; however they refused to refund my money.

CURLSQUEEN is the leading manufacturer who carries a range of ponytails, human hair wigs and clip-in extensions in different textures from Yaki to Coarse and curl patterns from 3A to 4C which mimics Black Natural Hair to match your texture. So no matter where you are on the texture spectrum, we've got you covered.