Ctcn.net
Our reviews are monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Backing down
July 7, 2021
United Airlines, after some "get lost" kind of replies, received pressure from the Department of Transportation, and a reminder that they had been bailed out with over $9 million of Government money. They seem to have refunded the airfare (over $300) and I will check to see whether my credit-card company got that money. It took a lot of e-mails to make this happen, and I would remind passengers with UA that the tickets they send out on line have unreadable small print about "non-refundable."
Date of experience: July 6, 2021