CrucialReviews 53

I placed an order on 6 July. Today it was cancelled. I have to wait another week and a half for my money back. That means they have kept my money for 5 weeks even though they never had the item to sell. Sounds like a nice easy way to make money!

1. After placing my order I get a reply saying the product was "Out of Stock"; a decent company would have mentioned that fact before ordering!
2. Their checkout system would not let me enter my home address.
3. I never received the 16gb ram I ordered.
4. The guy on customer service was impatient. I was trying to get either the product or my refund. We "Settled" on the refund. He said I wouldn't have to do anything more. Then I get an email that says I have to return the order to a certain place to get my refund; however, I never received the order in the first place! That was over a month ago, so I received neither the product nor my refund, and it cost me near $70 bucks! Like I said, AVOID AT ALL COSTS and save your money and your peace of mind!

OK I placed an order on 04/08/22 in US (1T internal SSD, 8Gb memory, and SATA cable), and the site said 5-7 day shipping.
10 days later, having checked my order status numerous times (which always showed "order in process"), and sent several querying emails, I eventually spoke to a customer service assistant (overseas!). The (actually helpful agent) told me they were out of stock. They were when I placed the order but was at no time told that!
I was told inventory would be available in about 10 days, and they offered my 15% discount if I waited for it. I agreed to wait until 04/28... being a reasonable person. Now here, let me state I could have ordered the EXACT same items from Amazon, to be delivered in 3 days!. Then during the night 04/18) I got another email stating stock would (might?) be available 05/28/22.!
My response is that date is totally unacceptable, and to cancel my order immediately.
I know there is a shipping slow down and shortage of parts (I work in electronics industry). BUT my beef is the fact Crucial were not open and honest with the customer. Even during a call to customer services (I downloaded the transcription so I have a copy of the call).
Maybe the name of the company should be reflected in their efforts... it might be very "crucial" to the customer to give them information they need, in case they want the products fast. Very disappointed.

Customer service misinformed me and refuse to refund me. First, they changed the delivery date from 3 days to 3 weeks, they were not able to cancel the order but informed me they did. Finally, the delivery tracking provided no expected delivery date. So return and refund is pending permanently. They cannot give a clear explanation for all these exceptions.

Good site for all! I would definitely recommend to anyone who need this type service! Excellent customer service.

There are so many problems with this company. 1. Their scan program gives wrong results. 2. They recommend the wrong product. 3. Their support documentation doesn't cover their product. Great. 4. Their technical support has to go to YouTube for answers and then gives you the wrong information. 5. Their chat system is slow. 6. Their staff has heavy accent and no technical knowledge of computers. 6. Try and return a product. Lots of excuses but you are stuck, stuck, stuck. Stay clear of this company

For my customer, in my computer repair store, I ordered a 16 gb memory kit and paid for expedited shipping to meet my customer's deadline.
First, Crucial did NOT send it expedited... I kept watching the tracking system, and it sat "waiting to be picked up" for several days. I had to apologize to my customer. The RAM was received 3 extra days beyond expedited shipping promises.

When the RAM arrived (before I installed it in my customer's laptop), I called customer service and asked for a refund of my expedited shipping. The India customer service rep said no problem given the timing, and I was going to "get an email when it is done".

When I put the RAM in my customer's laptop, one of the pieces of RAM was bad. My customer needed the ram and I could only sell them 8 GB. I put her 4 GB chip in also, so at least she had 12. I had to apologize to my customer, but she was understanding (a saint... late shipping, 1/2 product was bad).

I called, on the phone to Crucial customer service and asked that they replace the bad piece of RAM (at least i could put it in my inventory since i couldnt sell it to my customer). The India rep said that they would mail it right out and "you will get an email when it is done"...

No email... time passes... no ram, no refund...

I call back:

Regarding my replacement ram: the rep said the original rep did not know procedure, and i have to mail back both pieces in the set, and they cannot just replace the bad one... i explained my situation... and he said that is the policy. I asked him to look up where my expedited shipping refund was... and he hung up on me.

I called back, asked to speak to a supervisor... and they wouldn't pass me on until i retold the story AGAIN... then i was passed to a "supervisor"...

The "supervisor" listened to my 2 issues (refund of expedited shipping, and replacement of bad ram), then he said he would forward me to his supervisor and said i would have to explain my story again...

His "supervisor" got on the phone and i went over my 2 issues again. He said he would place me on hold to look up the shipping refund... then he hung up on me...

I called back to the 800# and it rang and rang and rang, then went to a busy signal.

I called back and told them i was working with a supervisor when he hung up on me... he wanted to know all the details, so I had to re-tell the same 2 issues again... then he told me i would receive my refund and "would get an email" when it was done. Regarding the bad ram, he said i would "get an email" with an rma in it... to which i asked if they were also going to send me a shipping label to pay for shipping... and he said NO that I would have to pay shipping on the product to return the bad part...

That is when i said, enough is enough: it was my turn to hang up on them... I told them that from now on I will just buy from Amazon because of way better customer service, and they dont charge you to return a defective product... the india customer service rep could care less.

Same issues as the other reviews. I ordered on 11/28. Should have been delivered on 12/9. Customer service is horrendous. Sindhura the support rep was useless. Just told me to refuse the order. I told her that that never works 99% of the time they just leave it in the mailbox. My client is p*ssed off that it hasnt come in on time. I asked them to pay for return shipping as I now I do not need it as they delivered to late, she told me "they dont do that". They obviously dont do a lot of things right. Never using them again!