CrowdRiseReviews 103

I wanted to donate money to a non-profit but realized that the site didn't accept PayPal. In today's world, I'd like to avoid disclosing personal details. So I wrote to them and they replied right away. First, they thanked me for contacting them. They told me they were working to incorporate PayPal, and assured me that they have high security standards.

I haven't used them yet, but I always appreciate replies.

BTW, to those people who think they must donate, please READ carefully before you bash the site with a 1-star. You DON'T have to. It says OPTIONAL.

I needed to raise funds so that my soulmate could have my kidney. After researching many fundrasing options I settled on Crowdrise, even though it isn't as well known as some other similar organizations. The lack of familiarity with it concerned me a bit, because I worried that people would not trust it for accepting their donations.

However, I definitely made a great choice! I had zero problems and while they're was a teensy bit of confusion ("What is Crowdrise? Why aren't you doing a GoFundMe?"), there were no hesitations when people wanted to help us and everyone find out very easy to use.

I loved the platform and its ease of use and I appreciated all the options for customizing our page. Not only do they include useful tips all along the way, they even make it really simple to send personalised thank-yous to each donor.

I really enjoyed the humorous style of Crowdrise communications. It made a stressful situation feel lighter and it motivated me.

I also appreciated how fair, simple, and straightforward their pricing is. And, to make the whole thing even more valuable, they have extremely helpful advice available.

Crowdrise was everything I hoped it would be and then some!

We had a friend in need, and lots of good hearts that wanted to help. In under an hour, I had a funding page set up through CrowdRise, vetted it with our friend and his wife for content, and rolled it out to a group of our high school friends - most of us hadn't been in contact for 40 years. Within days, we surpassed our goal, then a second goal, and a week and a half later, a THIRD goal! This site is easy to use, easy to track, easy to thank donors... easy, easy, easy - and the fee to use it was lower than another site we almost chose! (And our friend is so pleased with the outcome... together we did through CrowdRise what a few could not have done alone.)

CrowdRise staff cheered us on, offered help, answered my administrator questions, and were, in general, pretty spectacular. (Shout-out to Quintas, who was my sidekick for a few days there!)

This is one of the most exceptional product and customer service experiences I've ever had. I would use them again in a heartbeat!

O. K., I was *not* looking forward to fundraising (understatement), but CrowdRise made it easier and dare-I-say entertaining. We posted to facebook and had donations within minutes from people we hadn't seen in years. The customer service (chat, email, phone--I used them all) is among the best I've experienced anywhere, ever. Totally impressed and absolutely recommend.

I made an account on CrowdRise with very little expectations, and they really blew me out of the water. Aside from fundraising, they do so many other cool things as part of their site. They are hilarious and I honestly laugh out loud everytime I get an email or look on the site. They have excellent customer service, which I feel is hard to find these days. They always promote sending thank you's and donating to other's fundraisers. I had the most enjoyable experience with them and would definitely recommend them to anyone and everyone.

I would definitely recommend CrowdRise to small to mid-size nonprofits. My organization uses it for P2P fundraising. Technically it works smoothly, has good reporting capabilities, and the CrowdRise team has worked very hard to ensure that their platform gels with our org's vision and brand. The real deal clinchers for CrowdRise are value for money - a $50/month subscription gets you a great rate on donation fees (under 3%) - and the very excellent customer service. The representative who deals with me always answers my (many) questions quickly and helpfully.

I seriously couldn't be more thrilled with the customer service provided on this site! I have worked several years in customer service (and currently do now, for a website as well). I e-mailed Crowdwise in the middle of the night (mid-anxiety attack) to see if I could cancel my donation after doing some research and realizing that my funds were not going where I thought they would go. I received the kindest response the next day from Kate in customer service, letting me know that my refund was taken care of. To me, being treated with kindness and respect is the best kind of customer service, and being provided a refund in addition was beyond excellent. Thank you Kate! I can rest easy now, knowing that I can donate that money to a better cause. To me, excellent customer service is the backbone to any great business and it's what keeps people coming back. I certainly will be, and will recommend to anyone who wants to start a campaign or donate!

This site is so easy to use and the customer service is amazingly helpful and gracious. So I used the site to make a donation to a fund-raiser, but unfortunately was waaaay under-caffeinated at that time - resulting in "review regret" but I didn't see any way to edit the name on the Rolling Honor Scroll or Comment. A click on "Chat" brought Falco to me, who made the desired changes before I could get up to re-fill my coffee cup - like, instantly - without a trace of cyber-supercilious-ity (because, being good at something should not make one think that one can treat those less-gifted in said aspect like a dopey dump of doggie-doo). NO - Falco was totally gracious and instantly helpful. May we all aspire to this demeanor in our daily lives, and the world would completely smile. Thank you, CrowdRise!

I've used other fundraising sites, where to them you are how much you make! At Crowdrise.com I had someone welcome me to the site, walk me through what I needed to do and then when I was an idiot and made a mistake, the SAME PERSON (Quintas is the real deal!) who welcomed me to the site, helped me fix the issue and actually wished me well in my fundraising project. Crowdrise.com is the only place to fundraise. Period. PS, they don't take all of your fundraising dollars, but with service like this, I would have PAID to join this site. WELL DONE CROWDRISE.

I am pretty new to "crowd funding" and online fundraising in general. However, now that I am a Development Manager for a non-profit organization in Orange County, I am very involved with this type of outreach. I have been working with Crowdrise for a couple of years, and have had to reach out to them with questions, and they always get right back to me and are so helpful.

Just last week I messed up a page that I was setting up on the site (totally my fault) and sent an email asking for assistance. Their customer service rep responded in less than 5 minutes, with not only an answer, but they had actually already fixed the problem FOR ME!

This blew me away. They are obviously super human, or jacked up on energy drinks or something! Either way, I am now dubbing them the "Nordstrom of Crowdsourcing Sites!"

So grateful that I needed to stop and truly say... thank you Crowdrise!

Tracy, Costa Mesa, CA

First of all. The site is awesome. I friend of mine needed surgery and couldn't work. The community all chipped in via CrowdRise and sent her money to help her through her problems. It was easy to use, easy to understand it helped my friend.

However, here is the other thing.

I forgot to check the box that says to show that I donated but to hide the amount. (Hey, I was helping a friend not running for office. I don't need brag!). The information went live. I emailed support and within minutes this awesome customer service rep named Quintas replied to my support request. Not a bot. Not some snotty nosed brat in customer service, but a real life human being who solved my problem and then had the incredible decency to say thank you.

Just the fact that Quintas was so cool was enough to bring me back to CrowdRise again and again. I know that this sounds fake and or staged but it's not. I'm just really impressed.

I hope that CrowdRise gives Quintas a raise, a promotion and that somebody takes this incredible customer service rep out to lunch and drinks!

I became aware of Crowdrise when I signed up for the OKC Memorial Run half marathon. I chose to raise money to fund the OKC Memorial museum, because it's an event that is close to my heart and a place I love to visit to remember how important that event was to Oklahoma history. And... I wanted that sweet pair of laces for my half marathon run... can't lie! Crowdrise was easy to sign up for, easy to create your fundraiser (a four year old could do so easily!) and then easy to share to social media! Complete breeze! Not to mention their site is hilarious...! Thanks, Crowdrise! - Amy Goodman