Crisis Text LineReviews 74

At least I got a laugh. My sense of humor is busted. The last thing I said before they closed the chat was "Still feeling hopeless but I guess I can be hopeless longer..." And they closed the chat. They say some rehearsed bull and then spit it at you, send some pdf file with coping skills and call it good. I'd suggest just going to the ER when you feel that way. Or finding someone you trust even though that's a pretty rare find. Those are your best resources.

I tried texting when I was feeling super depressed and all I got was a "it'll take a moment to connect you with someone". It was left like that for a long long time and I finally gave up and opted out of the text messages with them. I thought it was supposed to "help" a person I need if they felt like there was no point in living anymore, but they just prove that no one cares. This world has turned to $#*! and no one cares, especially not even a so called crisis text line. Great job ruining our lives.

Texting the crisis text line connects you to a real person anonymously. The 1st make sure you are safe and not going to hurt yourself. Then they talk to you as long as you need to get over the "hump" of anxiety, depression, fears or whatever it is you are dealing with. I have used this service several times and it always helps to know that there is someone who cares enough to take the time to talk to a stranger, free of charge. They take time away from their own life to help others going through a hard time.

I had two agents back to back close the text conversation after telling them that I was suicidal and thinking of ending my life within the next few minutes and the second agent had been advised at the beginning of the call that the previous agent had disconnected after informing me she did not "have" to close there conversation, asked me a question, and then promptly closed the text conversation without even waiting for a response. She was aware I was not in a safe state of being clearly indicated by the answer and then asked me something only to disconnect within five seconds and the second agent had been informed of such. I have screenshots and am considering suing the company because they should not be allowed to deal with someone suffering a mental health crisis because of obvious dire consequences likely occurring. I think anyone would be appalled if they knew there was a service like this that could be responsible for further contributing to someone ending their life but nowadays a company will do anything to make money. After this review I will be referring the better business bureau of my experience and asking them to please follow up. Shame on you whoever is responsible for this horrific attempt to scam someone out of money at any Personal cost to the individual. Absolutely despicable depraved and abhorrent behavior from a company!

1. Called, feeling suicidal, volunteer told me to be quiet and not curse, despite me wanting to kill myself? I wasnt cursing at him, I was just cursing while I was venting. He then told me cursing was not allowed. I cannot imagine hes been helpful to anybody. He then told me that it would be my choice if I were to hang up and kill myself. Unbelievable.

2. Texted that same day, feeling suicidal, person essentially told me "that sucks, Im sorry" and then said there was nothing they could do to help me.

3. My fiancé called, feeling suicidal and urges to drink again (alcoholic), talked about his family problems, then the crisis center person said that if he wasnt drinking, his parents would love him and all of his problems would go away, and that it was his fault. Never have I wanted to kill someone more.

4. Texted today after losing my place in the chat with RAINN multiple times AND calling them only to get lines that werent even crisis centers. Immediately after I said what I was dealing with, they put words in my mouth and literally said to me how they decided I was feeling about my own rape. What the hell.

There needs to be something done about this. I could have died due to their negligence and no one would have known. I'll be speaking to a lawyer about the legality of this situation.

I'm not gonna say the crisis I'm experiencing for private reasons but I tried TWICE texting *******- both of which never responded in over an hour of waiting. I understand a lot of mental health crisis' happen at night but that shouldn't make my crisis feel invaluable or invalid at all- and, it certainly shouldn't go unseen! Even now, I'm still waiting for the second persons response- absolutely NO ONE STILL. This is truly unbelievable and downright sick. I need advice and support, and a good safe space to vent. But what I got? A message saying "You are still being connected to a counselor" and hours of waiting for NOTHING. If anything, I could've slept this stress off and asked my mom for help- if it weren't 3:30 in the morning, instead of waiting for this thing for absolutely nothing. I fully FULLY recommend not doing this. Plus, the people all sound like bots too. The way the messages are all usually the same or go in the same general direction? Like- if that isn't a bot or scripted, than idek what is. Do not do this! I recommend calling a crisis line so you can hear an actual person who might even answer sooner- and Trevortext.

I've been struggling mentally for a very long time, but the other night it all just really got to me. I was feeling extremely lonely and i couldn't stop crying for hours so i decided to reach out and talk to someone to see if it would help me calm down. I understand crisis text line experiences high volume late at night for obvious reason, but 4 hours to get to someone in distress? Id just cried myself to sleep at the 40 minute mark. When i woke up and saw what time i'd finally received an answer i was so shocked. If you want to use this service, don't have issues after midnight lmaooo.

Honestly this hotline is never really helpful. It's just a bunch of rehearsed phrases that aren't even relevant to my issues. And if I have to leave my phone for a few minutes they end the conversation. But a couple recent experiences have really irked me.

A crisis counselor was more interested in ending the conversation ASAP than helping me. She left me with resources that weren't even available when I called them and she ended the conversation when I told her I just bought 1,000,000 mg of ibuprofen and was looking for a place to take it.

I was also taken advantage of by another crisis counselor that I met in real life. And the next day our mutual friend tried to take advantage of me, too, and when I cried to him for help he outright refused to do anything about it. I reported it to the hotline and no action was taken.

Years ago, I left a review on a bad experience with a mean crisis counselor from this texting line. I still struggle with intrusive thoughts from the horrible things that he said. I can't believe this company let this crisis counselor do what he did. He was racist and cruel. This line doesn't know how to help BIPOC. The CEO apologized to me for his behavior, but that's not enough to make my trauma to go away. I wouldn't recommend this texting line to anyone. Some of these crisis counselors are toxic cowards hiding behind a phone. That mean crisis counselor I had wouldn't have the balls to say things to my face.

I was banned from the platform for trying to talk to a teenager who indicated a history of buliimia and anorexia-nervosa about the importance of discussing her eating disorders with her therapist on my first night after training.

It might be concluded that the "fine" people at CrisisTextLine seem to think eating disorders are not as deadly or as medically-serious as suicidal ideation, even though individuals with eating disorders often die after prolonged self-starvation.

Awful platform, terrible people, would not waste time on training or using. I hope their funding dries up and goes to a better organization.

I already wanted to die enough and they don't do anything to help. They say i matter and then continue to give up on me. Counselor after counselor. They dont care.

When I shared my extremely personal story about emotional abuse by a therapist and was at first affirmed by the Volunteer that he had read my message, the conversation quickly took a turn for the worst with him saying "How has your previous therapist cause you to be so repulsed by psychoanalytics that you can't even read it." Which to me at least, is an accusatory statement, and one with some contempt perhaps?

Almost done every time that i've used this platform, i've felt like i was talking to a bot. I felt rushed and just recently it took over 30 minutes for them to connect me to a crisis counselor (who i'm pretty sure is just a bit looking for keywords in your message). These people are not licensed to help with mental health needs. I feel worse after using this site than before.

I have an exceptionally hard time believing this is a real person who thinks my name might be Mania. It's like this every call. In the end, they don't listen and give you resources outside of that you need.

I have been feeling terrible today and yesterday, so I sent them a text (whats wrong is blocked out for privacy). They never responded the first time after a while, so I stopped it. The next day (today) I was feeling worse about the same situation, so I resent the text. Took some time to respond. I feel so lost and I have ZERO people to talk to this about. If they want to make a hotline, at least make a hotline that answers quickly. This just makes everyone feel worse.

I tried this twice in the past few weeks when I was feeling suicidal and both times I felt worse after texting with them. They were making it seem like my feelings aren't valid. Because I told them I felt suicidal and it seemed they were messing around and not taking it seriously. They don't care when you're in a crisis. I can't remember the persons name but I remember this person was dismissive about how I was suicidal and he/she was making seem like I wasn't really suicidal. It was strange and He/she was dismissive about everything I was saying too. It was horrible and it made me feel worse. It sickens me they acted like this towards someone in a crisis. To make matters worse I texted for a reason. I mean this is why they need to remove this hotline and or shut it down because I was in a crisis. It is not that hard to care about someone for a 10 minutes. I know they aren't trained counselors but still this is ridiculous!

It takes a long time to connect to someone and all they do is restate what you said and tell you they understand how devastating that must be. The answers are clearly scripted and awkward. It figures this is the same line that Reddit "teamed up with" but which just became a tool to harass users—if someone doesn't like something you said, they can report you and claim they're concerned about your mental health and you get a link to these clowns.

Responses were very generic and vague. I would not recommend this service at all unless you want to waste your time, have a bad experience, or lose more hope in humanity.

The first time i tried this, it was 12 am. I was crying hard that night, shaking, breathing heavily. I was incredibly suicidal. They took THREE WHOLE HOURS to answer back! A lot can happen in 10 minutes let alone 3 effin hours. I hadn't responded back because all my crying tired me out and i fell asleep. The line texts me back about 12 times over a 45 minute period. I'm not sure if this person cared but the next encounter I had, I really do feel like the furst person actually cared.
The second time i texted the line I only had to wait 10 minutes. I texted at 11:30 pm. I sent a message about my issues. I get a response but it seems the person on the other end did not receive my message. I told him i will resend it. He gets this message. I resend my other message. Again be doesn't get it. So he says it seems I do not want to talk anymore and ends the chat there. Both times this place has the gall to ask for a review. I was fuming. I ended up crying because i felt even more alone. I do not recommend this place.