Cox CommunicationsReviews 163

Expensive and low quality. Common for internet down for 6,7 hours. No heads-up, no apology. Totally crap. I wish there was 0 star. Stay away.

I have been with Cox for over 2 years, but I am leaving due to escalating pricing. People warned me about Cox. I should have listened. Service is not first class, but their pricing is high.
Update: I chose Quantum Fiber to be my provider. They charged me $70/month for a full Gigabyte connection. Cox wrote me asking me to come back. Cox offered half a gig for $70/month. I ended up with a Roku Ultimate and YoutubeTV and several premium streaming channels. I am paying much less than Cox wanted. Quantum and YoutubeTV are never down. Knock on wood. When you finally learn everything YoutubeTV can do; You realize it's amazing. Don't fear changing providers.

How does this company get away wish such beyond S#!ty. They are the only choice in this area (Santa Barbara) (real f#uckling free market economy at work here!). Internet has gone down almost a dozen times today, and today was a good day. No accountability or reproductions for them what so ever. Their service is no where near what they advertise and, they don't care that they are providing over priced and terrible service.

The customer service is absolutely horrible. Especially by the man named Joel. He's extremely impatient and not helpful what so ever. To send a technician out, I have to wait a whole week later without internet after already paying my bill. This is not the first time my internet has gone in and out!

If we have other provider options, the last provider we'll pick is Cox. This is the worst and unreliable internet service we've used so far.

I have been with cox for 3 years now. They don't have well trained customer service representatives. The chat is not helpful at all. They close chat once they have no idea what they are doing. I have to go back EXPLAIN MYself again. Just to get the runaround. I screen shot my conversation to show what answers I get from previous representatives. They still give me the run around and disconnect chat AGAIN. Getting charges and not able to get answers why? It's frustrating. I will definitely be looking to cancel this service asap. Train your representatives better to serve us loyal paying customers! JS I will not recommend anyone to use the chat. Not helpful at all..

I am US citizen and veteran of the Army First Gulf War I have to say
Cox did increase price for basing internet for 140% and add $50.00 extortion fee since I did blocked my credit credit card expecting double charges.
1 Cox does deception and extortion from long time clients
2. Bad communication with Cox agents from Manila Filipines and Arizona office
3. As January 2023 my price went up by 140% this is extortion and deception
4. I did ask yesterday 2/22/23 to close account and make balance 0 or we will star Class Action Law case with US Alexandria Virginia federal Court.
Principal
Lech Bajan

I had to give Cox over $60 because they absolutely refused to turn off my wifi after I moved out of my apartment. When I called to ask why I was still being charged, they told me I should have let them know a month in advance that I wouldn't need internet at that location any longer. This despite the fact that I only signed a contract for one year. Not just that, but my rate jumped up by 33% because the "introductory rate" expired after one year. I was able to get them down to a prorated version of my initial rate, but I guess that was just a blatant lie because I just got the bill and it's the exact same as the original one. I will go out of my way to avoid using Cox in the future.

This is my story of Cox entering a commercial business to install a phone line. I am extremely displeased with Cox, their customer service and the techs that work for this company! A Cox tech ran a phone line in the attic of one of my commercial businesses, and completely damaged several feet of air duct and return air ducts in the attic. Cox hasn't sent out any supervisors to check the damages, and have denied any wrong doing before fully investigating. They took the word of one tech, over a customer who has been with them for years, and many of my employees who have stated Cox was the only company allowed to enter the attic. This is the message I received from them upon denial.
"Dr. Cate I sincerely apologize for the situation, and frustration may have caused. Our goal is to due diligence and I am confident we have done that despite the resolution.At this time please advise where I can send the formal denial letter. I can mail or email it to you for your records. If you do not provide a place to send, I have attached to your case for our records. It also regencies our explanation, findings and decision"… Disappointing and frustrating! The tech. Came told CB, " I'm here to install a phone line." He was there over an hour! The damage was done all along the new phone line on top of the insulation! Going to the exact location where they needed a new line. Cox was the only one in that attic. You take the word of a untrustworthy tech. Over 2 other people that don't have a dog in this fight! Parker said before this all started "I've been doing this for many years, I have seen tons of damage these Cox guys have done! They will deny it and you won't get a dime for damages!" He was right! And Cox doesn't even have the decency to send a supervisor to the scene! This is why Cox has a huge disapproval rating in this area! It's not about the $, This is one of 4 buildings I own! It's about integrity and honesty; Cox has none!

In September 2022 we spoke with Fredrico in the Loyalty Department at Cox. We were told that we would have our rate guaranteed at $193.31 for two years. Recently, our rate went up to $202.66. I called the Loyalty department and Spoke with a rep and then his manager, Joe (ID XRXGOLRA). They both said that what we were promised in September is not guaranteed, since it was a verbal agreement. We are so fed up with these lies that we are in the process of completely getting rid of our Cox TV and internet. Also, the sound on all of the tvs connected with Cox will stop playing for a few seconds regularly, every day.

I have been with this company since 2019. Their prices have always been outrages but I stayed loyal. I recently moved to a new address and long story short, the representative and I made an agreement. Well, my second bill comes around and it I notice it is more than double the agreed price. I contact them and after speaking to 5 different online representatives and getting kicked out of the chat, they refused to honor their previous agreement. Then, when I requested to cancel, they demanded I paid an early termination fee. It is extremely disappointing that this company has no integrity or loyalty to those who have been loyal to them. I'd rather be without internet at this point. Stay away from this company!

Too many mistakes in too short a time. Sorry doesn't cover it on their end anymore.
Their bad reviews are justly earned!

Sad my area only cover this rip off company. I am paying for internet that only give me a certain about of data for the price that I'm paying the cable you only get 1 box for your whole house and that box is only for that room for the price your paying to have cable in one room is a scam. Spectrum would never if you have cable it covers your whole house and cox doesn't have access on your Roku/smart tv to use nor can you access on apple air they are ripping us off with less access over $200 a month

They make trying to pause service nearly impossible. Waited on chat for 40 minutes, transferred to several bots and supposedly "Live Agents" then asked the same verification questions many times and disconnected. Apparently, no supervisor option for "chat" sucks that they pretty much have a monopoly on home internet where I live.

We arrived at our seasonal AZ condo on 1-3-23 and I called to set up our cable and wifi services. At that time, I was told that those services had been instead set up in early November and that we had been billed for two months for services at (+$300) no one requested or used. I spoke to two different reps, each claiming that we would receive a refund. One rep, Caleb, told me that he had submitted a refund form and that their bank would email me within three days. Instead I received a confusing email from Cox so I called back to their customer service. Finally I was told that the refund request was rejected.
Cox should treat their customers much better and not employ shady practices. Buyer beware of this unscrupulous company!

Cox Cable's "dvr" service is not a true DVR!. With a true dvr, if your service is offline or not working (which is often with Cox) you can still watch a recorded program on your TV. HOWEVER, with Cox dvr, you CANNOT watch any recording when their service is down... which clearly mean "what you have is a cloud service, not a true DVR"! Nothings is actually recorded on that "dvr" that you are paying for... any interrupted cox service, no watching any "recorded" program.

I can't wait till June 2023 (when my contract end) to dump this garbage company! P.S. I would have rated their scrappy service "no stars" if that option was available!

COX Communications gives horrible customer service! Like really awful. The tv/cable remotes keep having issues we can't resolve. I'm pretty tech-savvy and have had to get a technician out twice, which they charge for. Even getting the appt is a huge hasslE. Today I didn't text back a "C" to confirm my appointment I JUST MADE TODAY - so it was automatically cancelled! 30 minutes later I finally have a new appt.
If you text with an agent. They say hi, 5 minutes later ask for your pin, 5 minutes later say thank you... this company seriously drives me crazy. This account is part of my apartment's bundled services/bill otherwise I would have dropped them YEARS AGO! So if you have any choice about it, pick some other company!

After 20+ years with Cox communications for TV, internet, and phone service, I had finally become disgusted at the countless number of unprofessional billing service lies received. The service itself was great though. The latest was when I spoke to a billing rep to discuss another Cox bundle discount where the rep stated he could reduce my monthly bill by $20 and include HBO for the same current service (which I asked twice if it's for the exact same services). After calling again, I found out that my internet service would be downgraded from 250Mbps to 50Mbps. This is just one example of the many "bait and switch" type of service that I had received for almost 20 years. Most of the lies were where the rep provided me a new bundle price which was always lower than the actual bill received. Because all of these transactions were done via phone call, there's no full confirmation email of the services changes except that my service changed email (attached). I am not the only Cox customer with these types of bundle discount issues. Most of my neighbors are frustrated as well. Out of this frustration, I decided to cancel all services.

Another frustrating experience has been to return Cox equipment where I received an email stating I would receive another email with a list of Cox devices to return but I never received it. After driving to Cox store to return equipment, they told me I had to also return another device associated with the Cablecard. I then had to needlessly drive back to Cox store again.

I tryed to talk to a person in thier chat thing they have on linebut they didnt understand what i was talking about.i have had coxs for about 6 years and they keep getting high er every year im paying almost 3oodollars a month theyhave this place where i live locked in so i cant get any one in here