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Covers & All Australia Reviews Summary
Covers & All Australia has a rating of 4.8 stars from 6,339 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All Australia most frequently mention good quality, customer service and fast delivery. Covers & All Australia ranks 5th among Home Decor sites.
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I'm very happy and impressed with the cover for outdoor air con unit, fits perfectly and very good quality! Thank you for everything and great customer service and delivery!
Delivery before expected date but did not receive all that I ordered still waiting for a response?
Easy to use website. I needed to ask some questions and chat help was useful. My cover arrived one day after anticipated date so I was pretty happy with that. It fits perfectly and I'm very pleased with it.
Happy with cushions and delivery. All went smoothly.
The cover fits well and the quality of the material is excellent. Quick and easy to place order on-line
Very pleased with the quality of cushions I ordered, probably a little larger than I expected, but in saying that it was my measurements that were at fault. Waiting time was longer than expected but overall a very good product. Would recommend
I ordered my wrapping bag on 3/1/21, and was given an estimated delivery date of 1/2/21 which was fine. But then, without any communication from the company, I started getting emails about "delayed shipping" with nee delivery dates getting later and later. So I emailed the company who informed me that my item hadn't been made yet. It ended up arriving on 24/2/21. I was pretty disappointed with their lack of communication. The product itself is good. It has no solid base in it though, so it's floppy with the wrapping paper in it.
Hello Kate. Thank you for the rating and feedback on your recent order.
Please accept our apologies for shipping your order late. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised dates. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. As these efforts (which include building a new, much larger production unit) are ongoing, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We appreciate your feedback on the Gift Wrap Storage bag. While we make great efforts to deliver high quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us and we have shared your comments with the team.
Very happy with our Pizza Oven, it is exactly what we asked for! Thank you
Very prompt, perfect packaging to protect well. Product is exactly as described, in fact more impressive than expected.
The covers arrived but were the wrong size (too small, no leeway) so were much too tight to fit over the chairs.
Good customer service so they sent out replacement covers - still the wrong size.
By the third attempt the covers were the correct size. Good quality covers and good customer service with prompt replacements sent out
Hello ML. Thank you for the rating and for acknowledging our service efforts.
We handcraft each cover closely following the specifications and instructions provided. The leeway is added to the width and depth of the cover but not to the height (to prevent the cover from bunching up near the bottom). We do make a mistake occasionally but are firmly committed to making it right when given the opportunity and once the error is established.
Regrettably, we are unable to identify your order as your email address is not visible. Each replacement is investigated, so relevant feedback will certainly be shared with the team once the root cause is identified.
We thank you for your patience and understanding while we worked to address your concerns. If you have additional comments or suggestions, please feel welcome to write to us at [email protected]
Covers & All made it really easy to get the right size and finish for my new speaker covers.
It was excellent! Simple to enter measurements online, despite odd shape of my cushions not being completely rectangular. Staff emailed me for confirmation of where zip would go, and provided opportunity to send photos of current cushions to ensure shape is correct. The quality is better than I expected, I did wait a week or so longer for delivery than the revised email had predicted but it was well worth the wait and I was in no hurry. They fit perfectly, are of such a high standard and quality - I will not hesitate to use Covers & All again for any future projects.
Great service, and super good communication / follow-up during the entire manufacturing process. My cover fits perfectly. Thank you for your great service!
Fantastic customer service checking measurements and promptly responding to inquiries. Product was shipped quickly and the quality was far better than expected
Order process easy, along with progress reports the delivery arrived earlier than projected delivery date.
We received our table cover and very extremely pleased with the quality, and make of our table cover.
The material looks very sturdy and has got great fitting on end to secure it to table. We would certainly
Recommend Covers and all to anyone
Ordered tv cover. Received email stating delivery date and follow up email asking if product had arrived! To date no product has arrived although I am prepared to accept that COViD has interfered somewhat in the process.
Hello Christine. Your order was dispatched via FedEx 944123143312 on 8 February; we had also shared this information via email.
Regrettably, transit delay is outside our area of control, especially considering the impact of COVID-19 on all shipping networks. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method.
We see on the FedEx tracking page that your order was delivered on 19 February and trust you are happy with your custom TV cover. If there is anything else we can assist you with, please do not hesitate to reach us via our 24x7 phone or chat helpline.
Thank you for choosing Coversandall.
I Still haven't go the product I have purchased...
FedEx tracking has it going around the world.
I believe now this is a scam and will give you till the Monday morning the I will inform my back to recoup the funds..
Hello Ian. We are sorry for the inconvenience. Your order was shipped to reach you on time but was delayed enroute. Regrettably, transit delay is outside our area of control, especially considering the impact of COVID-19 on all shipping networks. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method.
We see on the FedEx tracking site that your order was delivered on 22 February and trust you are happy with your Rectangle Cushion Cover. If you need further assistance, please do not hesitate to reach us via our 24x7 phone or chat helplines.
Thank you for choosing Coversandall.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alison. We apologize for shipping your order a week late.
All our covers are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised date. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) continue, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We trust you are happy with the quality of your custom cushion cover. If there is anything else we can help you with, please feel welcome to write to us at [email protected]