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Cotton Traders Reviews Summary
Cotton Traders has 26 customer reviews and ranks 281st in the Sportswear category. Common review topics include cotton traders.
WOW!
I was clothes shopping online for some men's shorts and pants.
I came across Cotton Traders and liked what they had to offer!
The products seemed to be well represented and although the reviews on the Cotton Traders website were some what poor and there seemed to be many issues with ordering and receiving ordered product I decided to order and trust there may have been some irregularities that were worked out?
I can now add myself to the growing number of people that are chasing their orders to no avail. I did receive a call from Mick from CT on 05/06/2019 from *******263 and he assured me the package would be delivered shortly. And given the current state of affairs with COVID-19 and such, orders are likely running behind.
As of 05/11/2020 no package, so I called again today. No response and when I went to their website, my order number was gone and no response from CT? So now I have the privilege of working with my bank to reverse the charges. Thanks, Cotton Trader I appreciate getting the business!
UPDATE! The package arrived as stated. I should have taken the shipping time into consideration, especially because of distance AND COVID19.
Great product, though the material fades easily. Still, excellent fit and style!
I was told the quality is on par with M&S. Simply not true, from the few items i've purchased from Cotton Traders, the quality feels cheap and this is consistent.
The worst part is, their customer service is by far the worst i've experienced. Just appalling, be prepared to wait for over a week just for a reply followed by a completely unhelpful response.
Dear Andrew
I am sorry you have not been satisfied with our product quality or customer service.
If you can send an email to [email protected] this will go direct to a member of our customer services team. Please advise your order number and they can help with any matters which are outstanding.
Apologies again for any inconvenience caused.
Best Regards
Cotton Traders
These people are the worst!
These people are the worst! When you order they tell you it will be 7 weeks before delivery BUT they charge your card immediately. You are paying in advance for something you have not seen nor have. Can you imagine the money they are making on interest on orders they have yet to deliver. I called customer service to ask where my order was and he said, "obviously I didn't read that the delivery was 7 weeks." I asked why they charged my credit card the moment I ordered? He rudely said it was their policy. When I went to their site to write a review I discovered I had been blocked to leave a review or complain! I've yet to get my order and it's now over 6 weeks. Meanwhile they've had my money all this time and I've yet to see my order.
Dear Larry
Firstly, please accept my apologies on the delay of you receiving your order. We do have items which are sometimes not available immediately but can be pre ordered by customers. On our website you will see the number of weeks expected for delivery before you place your order, so you can choose to order at that point and expect a wait time or you can wait until a later date when the items are available and will be delivered in our usual delivery promise timelines.
In regards to the review we are not able to block reviews from being left, therefore it sounds like there must have been a technical glitch. Please let us know at [email protected] if there is still an issue or if you would like to speak to a member of the team about your experience.
Again, we're sorry for any frustrations you had with our service.
Best Regards
Cotton Traders
Have tried 5 times over 3 days to place an online order. Tried to use both Visa and Am Ex cards. Keep getting "click here to reload the page," but nothing happens! Why should I continue to try?
Hi William
Sorry you are having trouble placing an order. We do from time to time have issues where our payment processes run slower than they should. However this should be intermittent and not something a customer should consistently experience. Our customer service team can help on this one if you're still having trouble - please send them an email at [email protected] and they can help you.
Best Regards
Cotton Traders
SLOW, RUDE, INCOMPETENT, USELESS. DO NOT USE THEM IF YOU WANT QUICK AND COURTEOUS SERVICE.
I have ordered from Cotton Traders on three occasions over the last year. Once I ordered ten pairs of trousers- all the same style- two pairs were a sixe tto small even thought they were siad to be the right size on the label. A second order for shorts for a holiday took over two weeks to arive by which time I was on the ebach! The third time I ordered from stock a Blazer, a pair of trousers and a shirt. The shirt was out of stock even though the website had siad there were plenty available and the Blazer was still missing a week later so that i did not have it for the funeral I was planning to attend. Their complaints system is also not fit for purpose- requiring complaints to be in writing only; when I did get through to head office on the phone I was assured that I would be called back by customer services but this took four days before I was able to request a re-despatch by 24 hour courier which they refused. They suggested that I should have ordered earlier and I apologised for the fact that my relative had not died earlier to allow time for their delivery system.
If you make a mistake on your order or want to change something (like the delivery address) you have to wait for them to confirm the order and then try cancelling it and re-ordering- except it may be too late as it's already on its way by then. You can't email them so have to phone (and be kept hanging on whilst they drivel through all the options) and then the staff can't help you anyway. It's unbelievably bad!
Dear Alvin
We are so sorry to hear of the issue experienced.
We would be grateful if you could send an email with your order details to [email protected] to enable us to locate your account and investigate this further.
Best Regards
Cotton Traders