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I am satisfied with the shopping experience as I found something I was somewhat happy with. However, when delivered one of the pieces was broken and customer service advised to use superglue on it which is not very advisable. They then offered a refund of £17 which is not enough considering I had paid over £5 for insurance and damage cover.
ALISTAIR PORTER AND LI SHENG ARE THIEVES. Costway have **helped themselves to £179.95 from my bank account** and then acted like my order simply vanished into thin air. No order confirmation. No email. No reference number. No product. Just my money — **gone**. After **numerous phone calls**, Costway repeatedly claim they "can't find" my order. Funny, because my **bank has no trouble finding it**. They've confirmed: * The payment was **successfully taken** * The exact **time of purchase** * An **authorisation code** proving Costway received the money Yet Costway somehow have **no record of taking £179.95**. So which is it — a system so broken it loses paid orders, or a company happy to take money with zero accountability? Customer service is a masterclass in incompetence: endless calls, no answers, no ownership, and absolutely no urgency to return money they took without delivering anything. I've now had to escalate this with my bank because Costway are either **unable or unwilling** to resolve a problem they caused. Paying nearly **£180** to be gaslit and ignored is not shopping — it's a warning.
Brilliant service, this play kitchen is a must have to any little girl. It took me a while to assemble as it is a lot of little pieces but it is very easy and enjoyable. My daughter loves it. Thank you
I've bought quite a few things over the past year and I've been very happy with. Really good value for money
The staff did not believe me and would not credit me immediately
Easy to shop an happy with purchase
Table is beautiful and easy to assemble
Really good quality and ready assembled.
Good treadmill but have to wait and see if it lasts and if the quality is also as good as the price
Very accurate and keeping me updated all the time until I've received my parcel. It's just a highlight about the service, that they tell you logistics service is going to be used to deliver the item which is a good point.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
So far so good.
We ordered 2 garden chairs. They arrived 2 days later.
I assembled them easily and they are sturdy and comfortable.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
The order was fairly simple, ordered a chair it had a big scratch, they couldn't change it so I did myself.
Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.
I got my Chairs after 4 days of ordering. Their service is very good and I wish you all to use their service too.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
Easy to order and fast free delivery, easy to construct and instructions are very clear, put up in half an hour and looks great in my lounge
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
The table arrived promptly and was packaged well
It was easy to put together and looks great
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
Received my order and unfortunately was slightly damaged but customer service delt with issue very well.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
Item deliver on time, I am enjoying the foldable sofa chair,I have it very comfortable to sit on specially for long periods without getting back problems.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
My goods arrived very quickly. Saved money so very happy.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
Placed an order and got an order confirmation number but no follow up email - only to learn the order didnt go through. Then placed the order again this time with paypal. Again no confirmation email or reciept. Luckily the order arrived.
Sorry for the inconvenience.
Could you please forward your concern as well as the order number to [email protected]？
We will solve the problem for you as soon as possible.
Thank you Kind regards
Costway inc.
It is a really nice product, delivery was fast and the price was great.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
Everything went according to plan, i was really happy
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
I have just received my new desk and it is good quality and easy to assemble.
The delivery was fast so I wasn't eating long.
Very happy.
My friend bought the electric version of this adjustable desk. She also was very pleased with it.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
Ordered the tables, very happy with the quality of the build.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
Easy to order and timely delivery. Yet to build! Kept informed promptly of order receipt and delivery time
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Great product with a great quality at a great price
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Delighted with my sit up bench the price was good and delivery system perfect. Was informed from purchase to delivery as to day of arrival and with a choice to change day should I not be in
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
I am very happy with the pram very light weight and just perfect exactly what I was looking for, it also arrived at the time it was expected to come. No problems with ordering or the product, pram is also worth the price.
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We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
Great little stools and high quality. Easy to put together too.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.