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From the business
At Concealed Coalition, our purpose is to change the way people feel about firearms. Every day we open minds through next-gen digital learning and extinguish fear through hands-on education experiences. Concealed Coalition is leading the industry with a direct passion for firearms. We have become the nationwide online authority for concealed carry permit training. Concealed Coalition has changed the game in "on the ground" localized CCW certification by delivering an emotional, entertaining, and informative hands-on concealed carry training experience. We have a network of first-class certified trainers, classroom location partnerships with national brands and an extensive gun range alliance. We exist to inspire hope, extinguish fear, and bring help to people searching for solutions in the real world. Join us.
Concealed Coalition Reviews Summary
The company enjoys a strong reputation for its knowledgeable and engaging instructors who effectively communicate firearm safety and legal responsibilities. Customers frequently express satisfaction with the informative and enjoyable nature of the courses, highlighting the supportive learning environment that accommodates various experience levels. However, some participants expressed a desire for more in-depth content or additional training opportunities. Overall, the feedback indicates a commitment to customer satisfaction and a proactive approach to education, positioning the company as a reliable choice for those seeking concealed carry training.
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Excellent class. Lots of great info. Great instructors who are very knowledgeable.
Very clear and concise information and directions for handling firearms safely, whether it is for a concealed carry purpose or general handling of firearms.
Very knowledgeable instructors! They made the class fun and interesting.
Josh Roberts is an excellent experienced teacher, filled with a plethora of information usable by many. He took the course to a whole new level. I would love to take more courses from him.
Relaxed atmosphere with professional instructors. Excellent information with good hands on experience.
It was a good experience learning a lot from Matte, and he was a good trainer.
Thanks Matte
Strongly agreed with the safety and operation of the fire arm
Absolutely awesome class! Both Marvin & Moray are great instructors, and will take the extra time to make sure everyone in the class is keeping up with the instruction, and not falling back from the rest of the class.
It was very professional and clearly understood all the indications
Was simple. Gonna recommend this to friends an family..
This class was super informative with tons of valuable info. The instructors really know their stuff, offering many personal experiences for the situations learned in the class. Every question we had was answered without hesitation as there are no stupid questions.
Site is lagggy, videos don't play correctly... will play with no sound even though my earbuds are on and connected.
I enjoyed the class. Very simple and straight to the point
Great online course ti start with, full of knowledge and my trainer was exceptional. He made my experience so easy.
Easy to get registered and therefore I will use it with great care and discretion.
Refresher course and reminder as to the safe uses of the fire arm
Great class very educational, and a good job on the fundamentals of the gun.
I have been working with Concealed Coalition Customer Service for two months to resolve being charged twice the price of what was advertised, and receiving items that I did not order. The first agent, Becky, was very friendly, kind and respectful; she helped me receive two of the credits and I was told that I needed to wait for the remaining three credits to come through.
After waiting two months without receiving the remainder of credit owed, I called again and spoke with another friendly customer service agent who answered the phone. In the middle of our conversation a different agent named Jennifer (a supervisor, no less) barged into our call and took over. She was instantly confrontational and said she would not credit me for their double tax mistake (because of the double price charged) or for the shipping, even after I explained that they sent me a holster that I never ordered. AND, I had to pay for shipping it back to them. She was so intent on winning a $4. Charge — based on a mistake that they made — that she then accused me of being rude because I said that what she was doing wasn't right legally or morally. Then she hung up on me.
As a business owner I have worked with corporations and their employee incentive departments for over 30 years. To be charitable, I will say that I have never in my 60 years encountered a customer service agent like I did today.
As an Army Veteran, an avid hunter and huge 2-A supporter who has carried for nearly 20 years, I will sadly be pursuing many other options when it comes time to renew my permit again.
Thankfully, I recorded the conversation to protect myself from the rogue and very unprofessional behavior displayed by Jennifer. I am sure that Concealed Coalition and their employees are all great people. Just hope you don't get double charged; if you do, pray you don't get Jennifer "the supervisor" if you want your money back — that THEY overcharged you for, and made you pay twice for shipping a holster that you never ordered.
You have to ask yourself one thing. Do you feel lucky? Well?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thomas, thank you for your feedback. We're sharing this note with our Product Team and will reach out to you privately as well for more details because we want this to be the best experience possible.