ComstromReviews 70

Credit card was charged before item was shipped. I understood that there would be some delay in shipping, due to Covid 19, however package did not arrive for weeks. I received info. That Item would ship on a particular date and then received email that item was out of stock, offering me an alternate, I agreed to offer only to be informed that that item was out of stock. While on the phone with sales representative, questioning Comstrom sales practice, 32 of the items no longer available were found. Finally received purchase. Never again.

My son was not able to go to the gym during COVID quarantine, so we were looking for dumbbells. Found them on comstrom for a good price. Ordered them. No indication of any kind whether the order was being filled or shipped at all. Two weeks later my son found the same on ebay, a little more expensive, ordered and got them delivered. Fast forward 3 months. The dang dumbbells arrive at our door! Even if they took them back, cost of shipping would be not worth it. I guess I can put them on offerup...

I ordered dumbbells from Comstrom, as their price was unbeatable by a long shot! The products function perfectly, just as expected. There are two reasons I gave a 3-star review though. First, the products arrived pretty dirty. Like there was literally dirt on the weighted plates and the bags inside the box. Not sure why. There were also scratches on the plastic caps that contain whatever fills the weighted plates. It made me think they were used. But who knows? Second, shipping took 10 weeks. I ordered the product in late April and was told it would take approximately 3 weeks to arrive because of delays caused by COVID-19, which is more than understandable. However, they didn't arrive until June. I just would have appreciated some updates along the way. I wasn't told about the shipping delay until I emailed them to ask.

Good prices but unreliable shipping. I ordered in late April, and immediately received an email saying it wouldn't be shipped until mid-May because of covid delays. Okay, reasonable. But then May came and past. Contacted them and they said they were out of inventory until early June -- early June came and past. Eventually I sent an email to cancel my order, and (coincidentally?) they shipped my order the next day instead of cancelling, and I did eventually receive the package late June. I'm understanding about covid delays and inventory shortages, but there's no reason for them to be so incredibly opaque. Most other companies also don't charge your credit card if they're out until they ship.

One of the best places to buy furniture online. Don't order if you need the items next day, but if you are flexible with delivery dates, you will get the most reasonable price online

I ordered a bounce house in the beginning of May I was told even though it said in stock that it was on back order Until May 25 then I got another email that said it was on back order until June 25. Even though I purchased it for my daughter's birthday in the beginning of June I decided to wait Since they are so hard to find right now. I emailed them on June 24 and they said my Item would be shipping by the end of the week. I called them on June 26 to see how long it would take to get to me and they told me that they had to take the items out of the warehouse (which they originally told me they didn't have because they were on back order) and that all the items were damaged so I was going to have to wait until July 10! The next email I got they canceled my order all together, I hope I at least get a refund because it is very clear that this company has no idea what they're doing! I will be contacting my lawyer because to be honest with you I deserve the product AND my money back for what they have put me through and all the miscommunication it's false advertisement! Especially because they say that it's in stock and then all of a sudden it's not! I could have paid alittle more money from another company that had it on backorder and I would have received it all ready! They have ruined 4 different occasions for me that I SHOULD have had my product for!

I ordered an item back in March. Every time I checked, they said it would be sent the next month and the next. I asked for a refund and they said they were sending it in a few days. A few days after the day they said they would send it, it still hadn't been sent. I contacted them again and they said they would process my refund. Two weeks later and two unanswered email later, no refund and no reply. Do not order from them unless you want to pay for something you will never get. I wish I could give less than one star.