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Complete Skin Care Reviews Summary
Complete Skin Care has a rating of 3.7 stars from 26 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Complete Skin Care most frequently mention and customer service. Complete Skin Care ranks 37th among Skin Care sites.
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I have been a longtime customer of Completeskincare.net and don't have a single bad word to say about them. They are so knowledgeable and helped me find a skincare regimen that has done wonders to my 62 year old skin. I too was wondering how they can offer such low prices and why Skin Medical was against them selling their brands. It's simply because they do not charge full retail for their brands. Isn't that outrageous!
All I know is they treat me with respect and their brands are always in great condition and fresh. The free gifts they give me are great too!
Thank You, from a long time loyal customer. Susan
I placed an order. They sent me an e-mail stating my order had been shipped, and they charged my credit card. Over two weeks later, I sent them an e-mail because the order never arrived. I received no response. I then called and was told that the item had been discontinued. REALLY? So why did they charge me and send me a shipping notification if the item was not in stock? I am still waiting for my refund.
I have read the review below and had to write a review myself about complete skin care because I don't agree at all with what I read. I have been purchasing from complete skin care for 5 years now and I wouldn't consider buying from anyone else. Everything that I purchase is always in perfect condition and the product is always very fresh. And if I purchase something that I didn't care for they issue me a refund no questions asked. Me and my friends just love complete skin care and the prices are amazing!
I've ordered several times and had great products from Skincenuitals (sp?). I don't know... was I lucky or was the other girl just UNlucky?
I purchased some dermalogica products from them. When I received my order several of the items boxes were beat up and they looked like they had been laying around for a while. Some of the items smelled bad, not like how I usually receive it when I buy it from my dermatologist. Worst of all when I tried to return it, they said they would charge a 25% restocking fee! I was so upset I told them that the products were defective but they wouldnt waive the fee. I kept the products because it wasnt worth it to return it to them. I called Dermalogica to find out what their return policy was, and I asked them about completeskincare.net and was told that they are not an authorized seller of their products! I couldnt believe it. I then did some digging around and found they do this with their other skin care brands, look here: http://www.skinmedica.com/authenticity - don't buy from them unless you want stale products.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Alison, I'm sorry that you are unhappy with our service, I would like to explain what happened. We found out the retinol pumps are defective and we would never knowingly send out a defective product. At the time of your order we did have the product on hand but we started receiving phone calls that the pump wasn't working so we ordered a replacement shipment hoping we would have better luck with the pumps. Once we received the replacement shipment we opened one to test the pump and again we still had defective pumps. At that time is when we issued you a refund. I checked our system and a refund was issued which you should have by now. Usually it takes 24-72 hours to receive the refund back on your card.
Again let me say that I am truly sorry that you are unhappy with our service because we do our best to keep our customers happy. We are on our 7th year of business and we know it's thanks to our customers for their continued support.