Coffe ItaliaReviews 95

I had an initial problem with my product when it arrived, but the guys at Caffe Italia were really helpful in helping me resolve the issue and as a coffee lover, spending a lot of money of a coffee machine and a grinder, I was really appreciative of their help.

In the end they helped me resolve the problem, and I'm so happy with my machines and the service from the guys at Caffe Italia.

I wouldn't hesitate to contact these guys in the future for my needs. Great guys.

I want to give 5 stars, because I bought an excellent espresso machine for a very competitive price, directly sent from Italy, plus instant customer service when I needed a warranty exchange for the damaged water tank. I just needed to provide a few photos of the damage, and they instantly sent me a replacement tank. Now a short comment on the website: It is a great website with a huge variety, but I could not make my purchase while being logged into my account, it only worked while being logged out. That led to the purchase not showing up in my account, which worried me a bit. But in the end, everything was correct. It would be nice to fix this bug on the page, for the customer's peace of mind.

I have just received my Bezzera Unica PID espresso machine today- it is beautiful, I can't wait to start using it! Excellent service, fast delivery (within 3 business days) and answered all of my queries within a timely manner. Would definitely recommend!

I purchased a Gaggia Classic Pro with Caffe Italia in November 2020. I reported an issue with the portafilter within three days of receiving the product but was told that this would fix itself over time. Two months later the issue has worsened and I cannot use the machine at all. I have emailed and called Caffe Italia many many times since mid-December. Barbara from customer service keeps promising to get the technical team to call me but still no-one has bothered to contact me. I am appalled that my complaints continue to go unanswered and that the machine has not been fixed or replaced. Please avoid this company so you do not experience the same issues.

Order #UK*******

Gaggia Brera - ordered 23rd October 2020, received 29th October and was faulty.
Next day rang and was told (by very brusk man) to send an email. Sent email and video and asked for a replacement. Got back an email saying there was metal in the grinder and they attached a video on how to take the machine apart and fix it myself.
Rang Gaggia UK who were lovely and provided me with a letter saying they advised not to touch it as this would invalidate the warranty.
Then asked for money back as Cafè Italia's advice was so bad I was feeling really uneasy about the whole thing but specifically the advice to fix a new machine myself.
Eventually they paid for it to go back but said I had to wait for a report before I would get my money. Then they said they had fixed it and would be sending it back to me. I refused this and kept asking for my money back. Eventually I had to contact Amazon Pay (my method of payment thankfully) who within a few hours got them to agree to a refund. BUT they only gave me part of it and said they were keeping the rest (£67) to cover the cost of repairing it. Amazon Pay again were great and got the, to give me the rest of my money back.
This was such a stressful experience and totally took the pleasure of buying a bean to cup machine. Have gone back to my pod machine for now.
In my opinion they should be pulled up for this behaviour, from reading other reviews here it appears I am not alone I'm having a bad experience.

We were searching for the best espresso coffee machine on the internet and found COFFE CULT.
My husband established contact with Mateo and decided to buy a Bezzera Mitica S MN espresso coffee machine and a CEADO E6P automatic coffee grinder together with other related accessories.
We were very excited, however I made a big mistake with the payment and accidentally transfer two times the total cost from my bank account.
I called Mateo to let him know the double payment I made and he made me sure that I will get back the extra money I paid.
Giada was taking over our order and handling everything with us. After few days our extra paid money was in our bank account.
We very much enjoy the good service and professionalism from Coffee Cult-Caffe Italia sales persons Mateo and Giada. I must mention t

I have waited weeks upon weeks upon weeks and I am still waiting - the current issue though is now their shipping partner.

The entire experience has not been good, every single step of the process in making a purchase with coffeeitalia.co.uk has been painfully slow - it takes days for them to respond after they take your money. I feel they don't treat you like a customer but like someone to take advantage of. They sell very expensive equipment but have customer service that is worse than what you would expect in a dollar store in the US. I wish I went with a competitor and until I ever receive my purchase I have this sinking feeling in my stomach I made a terrible decision to go with them. I can't even fathom if there is an issue with my order - what will I do - it doesn't matter they offer any warranty because it doesn't seem they even care to respond to customers after you hand over your money. Furthermore their "Prime Delivery" for £9 an item seems to simply be a fraud - it doesn't do anything they will surely ship your order the cheapest slowest way possible.

At the end of the day you spend a lot of money on an espresso machine and will wait up to a month with little information and little contact - if you want to risk your money then go ahead but I hated this experience and I'm still in the middle of it waiting. I didn't check the mountain of negative reviews here first and I should have, their competitors don't seem to have the same problems.

"Great service and very helpful team (both Vanessa and Marco). They solved a shortage problem literally within 2 days and I had my goods promptly (I know that the team tried to have everything in Athens by Thursday the 29th and they succeeded!). Great service and will be my source for coffee technical equipment from now onwards. The bonus is also that my beautiful shiny inox Bezzera BZ10 is also very "fresh" since it was produced late September 2020 as the quality control indicates. I would also like to point out that the packaging was fantastic (box in a box and airbags) and as a result, the original packaging came perfect, with the Bezzera logo (biscione) in perfect condition!"

Will happily update this review depending on how the support process goes - but my first experience hasn't been ideal. It took a little longer for the tracking info to be sent onto me than I was expecting, assumed it would be an automatic process, but had to ask for details - not a massive issue, but I though this was coming from within the UK - not a deal breaker but just a little conflicting.

Finally arrived (ordered 9th Oct) on the 20th. Sadly the hopper is cracked quite severely and has an EU plug (not UK) - this is a £240 grinder so not really the welcome I was expecting! While I can arrange parts and fixes if required (awaiting what happens next) not the out of box I was experience and sadly means a quite a bit more waiting!

Hopefully the customer service can deal with this - and I will update this accordingly, but not overly happy to begin.

. You will lose your money.
Beware Caffe Italia UK does not exist except as a webpage and relies on this to escape any legal redress in the UK by scammed customers believing they are dealing with a UK company. Eventually you will find out they are based in Italy and having a complete disregard for the law they rely on the fact that you are unlikely to file against them in an Italian court. The Consumer Protection (distance selling) Regulations 2000 gives you the right to reject the goods if the goods fail "to be of satisfactory quality" as in s9 (b) "appearance and finish" or c) "freedom from minor defects" to name just 2 of many conditions. Regardless your rights here Caffe Italia UK will simply ignore this and go as far as saying that you do not have such a right as I was informed by them. You may think you have the right under the Consumer Rights Act 2015, s20 (11) to reject the goods and be entitled to receive back the full amount you paid as by law UK/EU. Even if you reject the goods within 14 days you simply won't get the full amount paid unless your credit card company tries or you resort to legal action. Every excuse and insult will be administered to you and your efforts. Any replacement or refund sought will simply be dismissed outright when you mention it or at best cost you dear.
When you order a coffee machine and pay over £1000 you expect it to arrive unblemished and working. I did not expect it to arrive scratched and defective at this price range. After many emails and calls I got absolutely nowhere. I was insulted, hung up on and had emails unanswered or ignored where it suited them. Defects such as scratches magically become "artisan" as if the factory intended for the new shiny products to be scratched up before shipped out. Machine not working? If you call you will initially be told it's not working because you don't know how to make a coffee. If you insist it's not your coffee making skills that are the problem that's but because in fact the defective machine won't get that far you'll be told to repair it. You'll be told it can be fixed and you should drive out to a service centre to have it looked at. The fact that it's brand new and should be working perfectly is anathema to them. In fact they don't see the problem in this whatsoever. New machine? Paid over £1000? Not working? Simply bring it in for repairs! Drive out, however inconvenient, and waste your petrol, time and money doing this because Caffe Italia UK don't see why your being so unreasonable to think that a new machine should be working perfectly fine. I asked for it to be replaced as was my right and was flatly rejected. Refund? After much arguing eventually a possible refund with strings attached despite the law. You must pay the cost of shipment back to Italy (you ever ask how much 12kg costs to FedEx/UPS/DHL? It's quite expensive actually), you'll pay a 10% as a restocking fee, plus any other fees they deem necessary having looked it over and they won't tell you exactly what the final amount is either until they actually have the machine. In short you'll pay hundreds to give it back and you will not receive a full refund as you're entitled to by law. You may even be fed the line about them having served 65,000 customers or sold 65,000 products but perhaps more likely the 65,000 lies told to suffering consumers.