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Coach-Outlet

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coach-outlet.com

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Coach-Outlet Reviews Summary

Coach-Outlet has a rating of 1.2 stars from 189 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coach-Outlet most frequently mention customer service, credit card and order anything. Coach-Outlet ranks 253rd among Handbags sites.

service
24
value
23
shipping
24
returns
22
quality
21

We monitor reviews for authenticity

New Jersey
1 review
3 helpful votes
Follow Billie S.
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Scam!
November 18, 2015

My payment wouldn't process, has tons of issues and then it magically shipped. Got the bag today, extremely low quality, very small. Stitching looks like a 3rd grader did it. I have been ripped off. What a joke.

Date of experience: November 18, 2015
Canada
2 reviews
4 helpful votes
Follow Marsha G.
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Cheap product
November 18, 2015

I am wondering if anyone has received a refund? The product I received was cheap, broken and now I cannot reach this company to get a refund.

Date of experience: November 18, 2015
Virginia
1 review
10 helpful votes
Follow Jennifer W.
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Almost got me
November 11, 2015

I tried to buy something on this site but my payment would not go through. I don't know why but I decided to look into the site for reviews and wow I am glad my payment would not go through. They were probably trying to take more than it said I owed. I am glad I looked into the reviews. Thank you for writing the reviews. So after I tried to buy something from this site by bank put a freeze on my account and I had to call the fraud line to get it straightened out. When I called I found out that my $123 total purchase which included shipping was actually trying to go through for $130. I know it's not a lot different but when you buy something you should only pay for the total nothing extra. STAY AWAY FROM THIS SITE. IT SHOULD BE SHUT DOWN. THEY ARE SCAM ARTISTS.

Date of experience: November 10, 2015
Washington
1 review
5 helpful votes
Follow Susan K.
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Do not order anything from Best Coach Store online it is a fake and a scam. Please do not order from them. They send out fake coach purses that don't even compare to the product you think you are buying. They need to be removed and stopped!

Date of experience: November 3, 2015
Virginia
1 review
2 helpful votes
Follow That g.
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The website sows counterfeit coach purses and charges a 15% cancellation fee. When you attempt to cancel your order they keep emailing you saying verify this verify that before we can cancel the order. It also states that it's going to take weeks to receive your money once you cancel your order.

Date of experience: November 3, 2015
Colorado
1 review
11 helpful votes
Follow shruti g.
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I ordered a bag from bagsonlinedeals.com and they say product will be delivered in 2 -3 business days, but the product was delivered after one and a half month and then too the product which was delivered was totally a different bag... of very cheap quality may be a copy of coach and no leather, some plastic kind of material... it was totally a fake product they delivered... Please do not purchase and make mistake like i did...

Date of experience: November 2, 2015
Washington
1 review
15 helpful votes
Follow Lisa M.
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According to Coach's own website, the only websites owned and operated by Coach to sell Coach products online are www.coach.com and www.coachoutlet.com. The coach-outlet with the hypen is fake. http://www.coach.com/counterfeit-education.html

Date of experience: November 2, 2015
New Mexico
2 reviews
10 helpful votes
Follow Maria B.
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I am very very careful usually I cant believe I fell for this scam please stay away from coachoutletonline
They took my money and now I having to wait for my bank to investigate before I get my money back I cant believe I fell for this. If its too good to be true it is.

Date of experience: October 27, 2015
Illinois
1 review
6 helpful votes
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Nothing but a SCAM!
September 3, 2015

Don't purchase anything from Coachoutlet! They charged me more than I was suppose to pay. Bag was FAKE! Zipper broken! Don't make the same mistake I did!

Date of experience: September 2, 2015
Texas
1 review
20 helpful votes
Follow Aida S.
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Scam
August 23, 2015

Whatever you do Do Not even look at this site! I ordered a handbag, scarf and glasses from this foreign supplier. Who knows where the hell these people are located. They do not operate out of the United States! Called my credit card company just to find out that they had cashed in immediately after I ordered from them. It has been over a month and I have not received my merchandise. These losers are stealing from any person that falls in there trap. Beware because they are using the Coach logo on their website and they are not affiliated with them at all!

Date of experience: August 23, 2015
Canada
1 review
5 helpful votes
Follow Nicole L.
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Total scam artists!
August 21, 2015

I ordered a coach PURSE to be a prize at an event, received verification email, thought everything was great. Received it and saw that it was a tote bag, received the waybill for the item showing it was 1/3 of the price that I paid. I contacted them and they suggested I REGIFT IT! Did not acknowledge at all that I was charged 3 times the amount of the worthless garbage I received. OUTRAGEOUS.

Date of experience: August 20, 2015
Canada
1 review
7 helpful votes
Follow Miriam M.
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Don't Do It!
August 13, 2015

I cannot believe I was stupid enough to buy from this site. As soon as I placed the order I realized something was wrong because it never verified my purchase. Then there was no confirmation email. When I returned to the site, suddenly as soon as I logged in I could not access my order history or status or even find a way to contact the company. Then when I called the credit card company they told me that what the charges were and they are more than what I had even authorized on the site!
I contacted my credit card company and they are going to work with me on this but it will be a long time before I see much, if any, refund due to fraud. I also emailed the real Coach website as I now know they have a fraud education page which lists authorized sites... this site isn't on it.

Date of experience: August 12, 2015
Georgia
1 review
2 helpful votes
Follow Lathasha F.
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I ordered a pair of the Manhattan sandakan when they arrived they were clearly used. I called customer care and she had no care in the world. She said she would email me a return label and never mentioned about sending out a new pair. She was very cold and selfish of my feelings. I won't be ordering from them ever again.

Date of experience: June 29, 2015
Australia
1 review
25 helpful votes
Follow Doreen R.
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They are fake, I paid with my credit card went to check my transaction and noted it was China. I knew there and then that I had been ripped off... no answers to my emails no confirmation email. Had to cancel my credit card in which bank now disputing. Never again unless I am pay with Paypal I will not buy on line paying with credit card again!

Date of experience: May 19, 2015
Tennessee
3 reviews
7 helpful votes
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I'm sorry but not smart to think coach isn't trying to scare with "you should only go through us" bs! I go on eBay. Last purse I bought was a $700 purse for half. At the store they had the same purse for only 20% off. Like they're doing me a favor. This one seller goes to coach stores that move location and gets purses. No pallet warehouses. When stores move it's cheaper to sell all they can. On eBay it's ***drailor*** Capitalize the *D* if that doesn't work. They have sold me great service. My suitcase had a hole because shipping and that person paid for me to ship back and get another. Coach stores are not that easy. My friend went through **wholesalebeauty2015*** that seller owns a store that get deals from UK and Australia. I hate Walmart, places where one man gets rich.

Date of experience: April 23, 2015
California
2 reviews
6 helpful votes
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Trying to log in into my account has not been possible, your service is the worst ever, sending new passwords and none of them work, waste of time, BAD service!

Date of experience: April 3, 2015
Alabama
1 review
15 helpful votes
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Big mistake!
March 4, 2015

Finally! Got my order, when I called my credit card and had the amount I paid taken off my card. A miracle happened! I recieved the fake purse, very bad copy of a coach purse. The handle was a different color than the purse, did not and will not use the purse. So good advice to all of you out there! Don't fall for it.

Date of experience: March 4, 2015
Illinois
1 review
9 helpful votes
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BAD VERY BAD EXPERIENCE
February 28, 2015

Purchase did was a fraud, the price was $ 109 and charged much more, the material of the bag is very different from what they offer plastic, although advertised customer service there is not a valid number or a website valid email though says that he can return, no address or invoice where to.

Date of experience: February 27, 2015
New Jersey
1 review
9 helpful votes
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Complete rip-off
December 28, 2014

Complete rip-off. Ordered 2 "Coach" items from them on 12/3/14 as a Xmas gift for my wife. They sent me a 'tracking' number but when I clicked on it, it re-directed me to a shipping site that had 10 sources of shipping. I wrote in the shipping number and nothing came up. I tried to email the company at the return address but all I got back was "website not found" or some other reason my email did not go through. Never buy from china - keep with REAL Coach stores. You'll pay more but at least your money won't be completely gone on fake Coach products.

Date of experience: December 28, 2014
Wisconsin
1 review
9 helpful votes
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There are several other websites around that seem to be associated with this outfit, selling a wide range of items. Computers, computer parts, bedding, high-end name brand candles, all at "too good to be true" prices. When investigating, I found the "coach outlet" address buried in the FAQ's of all of them. Weird acting websites, poor english and questionable prices should be the clue here.

Date of experience: October 30, 2014