Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of CNN

CNN

1.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate CNN?
grey stargrey stargrey stargrey stargrey star

CNN Reviews Summary

The feedback regarding CNN reveals a predominantly negative sentiment, with customers expressing significant dissatisfaction over perceived bias and lack of balanced reporting. Many reviewers feel that the network favors certain political perspectives, which undermines its credibility. Concerns are raised about the quality of interviews and fact-checking, leading viewers to seek news from alternative sources. While some maintain trust in CNN compared to other outlets, the overall impression is of a decline in journalistic integrity, prompting a notable number of former viewers to disengage from the channel entirely.

This summary is generated by AI, based on text from customer reviews

service
96
value
93
shipping
56
returns
53
quality
89

We monitor reviews for authenticity

Illinois
1 review
10 helpful votes
Follow sam f.
Unfollow sam f.
Share Review
Report Review

I cannot stand watching Cnn and I never visit their websites or tune into their TV Chanel. They are Brain washing people and it is sick. THINK FOR YOURSELF PEOPLE

Date of experience: January 12, 2017
Texas
1 review
8 helpful votes
Follow Chris h.
Unfollow Chris h.
Share Review
Report Review

Bias journalism/ liars
January 12, 2017

Not much better than tabloid journalism, I think Obama should go to work for CNN, they just love the guy, the white people there are fools they only show white on black crime, look for black on white crime, be surprised., I bet Trump keeps CNN out of theWhite House Smart move

Date of experience: January 12, 2017
Michigan
1 review
5 helpful votes
Follow George P.
Unfollow George P.
Share Review
Report Review

Pathetic Trump Trolls
January 12, 2017

It's terrible when a bunch of trump trolls go a shame a news site because Trump claims it's fake news. The man with an 80% lie rating claims its fake and y'all Trumpeaters each it up and drink the cool aid! Remember this folks the first thing HITLER did was turn the people against the media! The second thing he did was turn into a dictator by using false news to justify his taking of total power over the government and military!

Date of experience: January 11, 2017
Indiana
1 review
1 helpful vote
Follow Janet E.
Unfollow Janet E.
Share Review
Report Review

The Truth Finally!
January 12, 2017

I love CNN! They finally started telling the real story! Thank you CNN for taking a stand for American citizens!

Date of experience: January 11, 2017
Oregon
1 review
1 helpful vote
Follow Christy C.
Unfollow Christy C.
Share Review
Report Review

The best
January 12, 2017

A great news organization, in the tradition of the fearless, intrepid journalists of the past. I appreciate the fearless integrity of CNN--something we are going to need, going into the next administration. They don't back down in the face of bullying.

Date of experience: January 11, 2017
New Jersey
1 review
0 helpful votes
Follow Vania M.
Unfollow Vania M.
Share Review
Report Review

Excellent work today
January 12, 2017

The truth all ways needs to be reported, that is your job and I'm glad it was honored by your reports, continue your good work. Thank you

Date of experience: January 11, 2017
Wisconsin
1 review
2 helpful votes
Follow Emily D.
Unfollow Emily D.
Share Review
Report Review

Great Job!
January 12, 2017

Best news source out there! They don't back down. They are fair and balanced. They believe in journalistic integrity and standards. They can't be bought by orange pee lovers.

Date of experience: January 11, 2017
New York
2 reviews
4 helpful votes
Follow Kim P.
Unfollow Kim P.
Share Review
Report Review

I love CNN
January 12, 2017

If you want the REAL news and Not fake news go to CNN. The news source that will not lead you astray.

Date of experience: January 11, 2017
Illinois
1 review
0 helpful votes
Follow Gail S.
Unfollow Gail S.
Share Review
Report Review

Thanks for being honest
January 12, 2017

I trust CNN far more than FOX, Breitbart and the Right leaning news organizations. They are considered a legitimate news site by several reviews. Here's one:
https://www.quora.com/What-is-the-least-biased-political-source-in-the-USA

Date of experience: January 11, 2017
New York
1 review
3 helpful votes
Follow Paula F.
Unfollow Paula F.
Share Review
Report Review

Got into trouble for standing up to power. That's a journalist's job! I hope they keep up the good work, and that their fellow journalists learn from their example.

Date of experience: January 11, 2017
New York
1 review
1 helpful vote
Follow Maria C.
Unfollow Maria C.
Share Review
Report Review

Excellent news source
January 12, 2017

Looking forward to your willingness to assist in the transparency of the new government officials! I have always enjoyed your political news and your bipartisan views on matters. I have always and will always refer to your stations for updates and I highly recommend your news station to my family and friends!

Date of experience: January 11, 2017
Oklahoma
1 review
8 helpful votes
Follow BILL M.
Unfollow BILL M.
Share Review
Report Review

Terrible news agency!
January 11, 2017

CNN is to me the worst news organization in existence. They are awful. Try to bring on their own agenda and attempt to convince folks that their view on what is going on in the United States News is the only view. They are the most one sided, dishonest news branch in existence. They present fake news every day. Unbelievable. They thing the general public can't see past this. They are wrong. Totally wrong. We see what they are doing totally.

Date of experience: January 11, 2017
Georgia
1 review
6 helpful votes
Follow Tonya K.
Unfollow Tonya K.
Share Review
Report Review

Really, CNN? Have you learned nothing about America's lack of tolerance for the ridiculous, fabricated spin you use for, well, everything? Dropping the known ISIS motivation out of the Ft. Lauderdale shooting only assures the very left-minded viewer with an extremely limited capacity for common sense. Seriously, the sheer amount of fiction dished out on your network is reminiscent of a sitcom.

Date of experience: January 6, 2017
Canada
3 reviews
12 helpful votes
Follow Maya B.
Unfollow Maya B.
Share Review
Report Review

Hate News Channel!
January 6, 2017

I live in Canada. A year ago I unsubscribed from CNN. They are not News: Just bunch of rud, loud, negative dishonest "journalists".
Breaking news: Donald Trump ate 2 scoops of ice cream!
Anna Navarro was filing her nails. How insulting to all viewers! Anderson Cooper drunk on the stage- disgrace!
CNN Constantly reporting unverified "information"! And jump with the conclusions
Only gossip, no international news! Just one sided opinion. This Network operates like bunch of mobs. ( I am not even interested in US politics).
Only CNN have: you are racist if you don't agree with them.
Shame on you CNN! We are not your viewers!

Date of experience: January 6, 2017
California
1 review
7 helpful votes
Follow Jared s.
Unfollow Jared s.
Share Review
Report Review

You are horrible
January 5, 2017

CNN is a horrible news reporting site there reporters are so in capable of finding a story they have to make up that a son of a governor was dabbing while his Dad was getting sworn in and he was obviously sneezing and being polite and the only news that they do that's Real is scary people into watching them they bring out the worst in the world

Date of experience: January 4, 2017
Michigan
1 review
5 helpful votes
Follow Concerned a.
Unfollow Concerned a.
Share Review
Report Review

False incendiary irresponsible hoopla sensationalism ridiculous

Date of experience: January 1, 2017
Ohio
1 review
4 helpful votes
Follow Mike W.
Unfollow Mike W.
Share Review
Report Review

Your continuation of the policy to create flash points for your profit by engaging political commentary by people like Kellyann Connway and other puppets like her is discussing. CNN and other for profit news companies are destroying this country. I only pray and hope that somewhere and somehow we can get back to honest and legitimate news reporting that covers all of what is really going on in the world without a bias for self profit or political orientation.

Date of experience: December 16, 2016
North Carolina
1 review
1 helpful vote
Follow Vernon P.
Unfollow Vernon P.
Share Review
Report Review

I have watched CNN since Ted through the switch, and I am still a fan, but I have to say, you should never have an anchor from a political family cover political news. Too many times I have seen Cuomo inject his political views in a story or interview. New Day is not a good show anymore. Alisyn Camerota is great. She was a great steal from FOX, but Chris should not be there. I still wake up early for Early Start, but I start losing interest until At This Hour. You should put Chris Cuomo on an overnight show

Date of experience: December 16, 2016
Michigan
1 review
7 helpful votes
Follow Lisa S.
Unfollow Lisa S.
Share Review
Report Review

When it came to news I would turn to CNN and watch for hours, Wolf was my favorite... Since the election you guys have become so hateful and your spirit is going down the path of plan evil. You can dislike Trump but to tell out right lies to fix your agenda is sad. Don't you feel silly talking about the same thing over and over again, if Trump got a dime for every time you guys mention his name $$$$$$. Please get back to real news with facts, and stop dividing the country.

Date of experience: December 15, 2016
Kentucky
1 review
7 helpful votes
Follow Mike a.
Unfollow Mike a.
Share Review
Report Review

CNN is soo biased
December 15, 2016

Definitely not news, I used to like CNN news, but I'm done with the rhetoric. Wow.
Now, I would like to see who owns CNN, because there policies are what they must want to push on the american people.

Date of experience: December 14, 2016