ClockWayReviews 60

I ordered a clock from clockway in July 2021 and was informed that I would receive my order by mid August 2021 in time for a birthday gift. It is Now almost March 2022- approximately 8 months later and still no clock. I paid thousands of dollars for the clock and still have not received any product. I have not been offered a discount of any kind for the massive delay. Please consider that you may not receive your purchase for the better part of a year if you purchase from clockway. I am not sure if I will ever receive my purchase. I have been waiting patiently to see what happens.

Ordered a curio cabinet for a Christmas present for my wife. Took three months and got it Valentine's Day. In the meantime the updates from Clockway were cryptic and not easily understandable by those of us not in the shipping industry. I tried multiple times to get clarification and was simply sent the same cryptic messages that I was left to interpret.

I left a three star review on Clockways site but don't expect it to be published as they only publish five star review…. Nobody is that good.

Schisters... Took over $8,000 and will not deliver the merchandise. Never get a straight answer from customer service. They keep obsfuscating and say that most of the order is there waiting to be sipped, but they do not know when the last item will arrive so that they can send the complete order to us. B. S. Side steps every time we call. They NEVER communicate even when they say they will call back. Getting our money back through Am EXP. I'd give them ZERO stars if I could.

I placed my order in November as a 50th anniversary gift for early January 2022. I have received at least half a dozen automated replies telling me that their "dedicated customer service team" would investigate, but no investigation has ever been reported back to me. I tried calling their "dedicated customer service team," available only 4 hours a day, waited for all four hours, was told they'd return my call; no return call ever came. I have been offered the option to place an order for a different clock. I DON'T WANT A DIFFERENT CLOCK. The tracking information has said it was delayed due to popularity of that item. Today I looked on their site and found the exact same clock with a statement that it is currently in stock. They don't allow cancellation of orders.

I ordered a bar cabinet on November 17 with a promised delivery date of between November 21-26. It is now the end of January and my cabinet has been in their "Booking Delivery Ticket" status for eight weeks. When I send them an email asking status, they respond by saying, "Congratulations! Your status has changed to Booking Delivery Ticket." I am now under the impression that I will never get my cabinet, and they have been enjoying the use of my money since the middle of November. Most companies don't charge your card until they ship your order. I feel as though I am going to need to give this to the fraud department at my credit card company! I highly recommend that no one attempt to purchase from this company!

My husband purchased me a Howard Miller grandfather clock for our anniversary 9/12/2021 and it is now 12/18/2021. Not only have o not received the clock, I've been double billed for the clock. Can't get answers other than it's on the way. Buy a clock elsewhere.

I had a curio cabinet delivered over a week ago and the deliverman put the glass shelves in backwards. They also told me there was no Key to lock and unlock the cabinet. It is in the locked position and I can not close the doors or open them. I called the company and it has been over a week and still no key. I was told it was being sent asap. The glass shelves are heavy and awkward to take out and put back in. They will not send anyone back to do this. Everytime I call I am put on hold for such a long time. I am very unhappy with my experience.

The key was delivered yesterday and it was the wrong key. Still waiting.

I placed an order in Feb 2021. It is now Nov 2021. I still have not received the item or a refund. The company has lied repeatedly. I had to file a claim with the Better Business Bureau to get a response. Do not trust this company. They still your money and ignore you. I attached a copy of my order confirmation as it shows proof of purchase.

I placed an order 7/7/21 and was told two week white glove delivery. I have called and emailed and still the product has not come. Their tracking states it's shipped but does not say where or when. If your attempt to call customer service you CAN NOT get a live person. They are horrible. The only way I can cancel the order is to call my credit card and reverse charges. Beware of these reviews favorable reviews.

I received my grand father clock this week and I have to say that it is the most beautiful addition to our house. It warms the house every time I hear it chime. My wife is in awe of it and can't stop talking about it. What really topped this experience off is the person that came out to set our clock up. He was professional and provided great learning experience. The details of the clock operation were explained to us as well as how to operate the chimes. Overall I had a good experience and will definitely be back.

I recently received the Howard Miller Bergen Nouveau Deluxe Quartz Wall Clock and must admit that it is by far the most beautiful piece of furniture in our room. It puts the rest of our room's furniture to shame. To keep up, I'll have to buy new furniture for that space! What a fantastic experience from beginning to end, with fast shipment and excellent distribution services. I will undoubtedly return. Thank you once more.

I searched many websites to buy a clock for my new home, Finally, I got from here. Ordered a Cuckoo Clock. It looks amazing and I liked the cuckoo voice shouts in 1 hour. Cuckoo, cuckoo...

Although there are mixed reviews, I took a chance on this company because we loved the piece and had a good price point. Placed an order for a bar piece on 8/3/18, processed on 8/6/18, and based of website information thought it would ship within 48 hours based off of model numbers. I called customer service on Wednesday 8/8/18, to try and get a tracking number, talked to a nice gentleman (I think his name was Kevin), and he stated it would ship that night and I would get an email with a tracking number through email. By 8/10/18, I did not receive a tracking number via email as told. I should have called the company on Friday afternoon because they do not offer a customer service line on the weekends. The company charged my credit card instantly, but due to their limited customer service hours I have no idea where my order is or when I can expect it to arrive. Considering the amount of money we are spending, I expect more information readily available. I have left emails and voicemails, but have not heard from Clockway. I am starting to lose faith that I will receive my order in any timely manner. Hopefully I can update this review, when the furniture arrives and give it a better ranking. The pieces all look very nice online.

After posting the above review, within 20 Minutes received a phone call from the company, a tracking number, and an order confirmation from Clockway. I will update the review once the furniture is received.

I wrote a review and am giving an update. I finally received a call back once they saw I wrote a review. They have me a $200 credit. That is all I have received since that time. They also asked me to remove my review. I will say I still have not gotten any updates on my order. I have tried to look online at my order also and still cannot get any information as to when I will receive it. I still cannot comment on the quality as it has almost been 2 months since my order was placed and I haven't received it.