ClockParts.comReviews 29

I ordered a clock and received the wrong one. Emailed numerous times and no answer. Finally spoke to a guy named Javier who acknowledged the error and said he would contact the shipping department and tell them to ship the correct clock to me. Javier actually gave me his personal cell phone number in case I had a problem. Two weeks went by and no clock. Called Javier again and the call went immediately to voice mail. Kept trying to call this number for over two weeks and finally connected with Javier. He once again said he would have the shipping department send me the correct clock. Two more weeks and no clock. Same story when trying to contact Javier. This clock was purchased for a parochial school. The clock cost $53.00. I plan to contact the California BBC and any other rating website to leave an unfavorable review.

I had initially provided a negative review based on first shipment of the parts. However, I notified clockworks.com about my review and they immediately responded... on a holiday (1/1/21). They shipped out a couple of replacement parts for the parts I mentioned would not work and added a free hangar component.

Overall, they were very responsive, communicated multiple times to keep me in the loop and shipped the replacement parts for free. Thanks for a great followup experience!

I purchased a replacement pendulum clock movement which was shipped and correctly fit the clock face. But
The clock didn't hang correctly because wall hang mount ( which cost extra) was designed poorly. As designed the pendulum would not move because it was pinned to the wall by the clock mechanism/ hanger.
After a couple of phone calls to tech support the solution was for buyer to shim the clock mechanism so that the bottom of the clock mechanism was same thickness as the overly thick wall hanger.
Really... that's the solution? All sales final so...
Suggest buyers choose a different vendor.

I bought a "made in USA " electric motor that was priced higher than the competition. I wanted to do my part for USA manufacturers. Well it did not work. In fact nothing happened no movement of any kind. So I emailed. No response SO I emailed again. No response. And a third time. Same story. So I called the 800 number and the recording says to email them and they will get back to you i a few hours.
Well several days of this and reported it to my credit card company. And hope I can get some resolution through them.
AVOID THIS COMPANY

I purchased an electric movement. With shipping (way to high for one movement) it came to just under $50. My movement was DOA. I tried almost daily for 2 weeks to contact them about getting it returned and getting a working movement, and several times since over the next 6 weeks. Every call put me straight to hold and after 30 minutes the call would drop. Hitting 0 when calling sends you to a 3rd party call center that puts you back into hold. Calling any of the direct numbers sends you to voice mail never to be returned. Messages sent through their web "Contact Us" messenger as well as emails sent directly to the departments are simply ignored. DO NOT MY ANY MEANS SPEND A SINGLE NICKLE WITH THIS COMPANY! The only things that I can say went right is that it shipped fairly fast and was packed well.

I found the videos on their website helpful in choosing which parts I needed, but right after I pressed "checkout" I noticed the "All Sales Final" dialogue on the side. Then I noticed they charged me $10.95 to ship a small quartz movement that must only weigh an ounce or two. Shipping is via USPS so the cost to ship is mostly inflated profit for the merchant.

I tried to contact them but there is no response.

It seems a very poor way to run a business. I wish I had shopped somewhere else.