Cliphair

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3.6
Reviews 249
5 Stars
73%
4 Stars
5%
3 Stars
1%
2 Stars
2%
1 Star
19%
Reviews that mention popular topics

GB
1 review
1 helpful vote
Follow Why M.
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Fake and impossible to style
October 17, 2024

In no way is this real hair and it was impossible to blend with my own hair. Waste of €50

I kept it though as customer services don't reply to you and if it didn't look cute on my dogs ot would be in the trash can.

Date of experience: October 17, 2024
GB
1 review
1 helpful vote
Follow Tara T.
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Not 100% Remy human hair never refunds
February 13, 2023

JUST GIVE ME A FULL REFUND SO I CAN BUY THE 100% human Remy hair you were supposed to supply from somewhere else!

I am collecting details from other people who have been ripped off by Cliphair, if you have a story to share please get in touch via Instagram@ tarajtruelove I will be compiling finding along with lab results from hair I have sent to an Independent LAB to be tested by GCMS as I'm sure we can't trust any finding reported back by clip hair.

NOT 100% Remy hair not even 100% human hair, it's once you wash them the silicon comes of and you are left with an uncontrollable matted mess that needs to be brushed ever 10 minutes. I wish I was over exaggerating the constant brushing is pulling my hair out the tabs are breaks my up.

DO NOT BUY FROM CLIP HAIR! Lie after lie with this company, I recently purchased 2 packs on Tape extensions in 27/30 one pack of 16 and one 18inch packs arrived one saying 18 and one saying 16, both packs where just shy of 16 not a great start. Hair feels great when it arrives I suspect the hair is coated in a lot of silicon to hide the poor quality. Nice hair is applied you will need to brush the hair very 15-20 minutes or you will have a lovely matted ball at the nape of your neck. After 2 washes only using Beauty works Pearl shampoo and conditioner recommended for hair extensions the hair is broken, dry and unmanageable. I tried to raise issues with the company who really don't care what you have to say they will just say 100% remy hair blah blah. I also sent clip hair details on the amount of black fibres laced through the hair and proof of what happens to the black strands when heat is applied…they melt. So I can't believe it's a 100% human hair let alone Remy hair with the cuticle in tack. I had read a few people had left reviews on cliphairs website and the negative reviews had been removed I questioned them on this and said they don't understand where I'm getting that idea from, so I posted a negative review all of 20 minutes later the review had been removed. I know it's not the most expensive hair in the world but they claim tape in hair should last 3-6 months when in reality you get two washes until the silicon peels off and your left with dry broken crazy hair. The have offered me 30% refund this is a joke when application costs are not cheap nor is over £200 for hair. I can't seem to uploads photos of the absolute state of this hair hair was purchased on the 16th of January 2023 and not applied until the 23rd.

Please see photos of black strands laced on the extensions these are shorter than the rest of the hair and melt when heat is applied.

Photos of frizz and matting are after 2 washes using beauty work SLS free products safe for extension.

And last photos of the night mare shedding and build up of hair in the brush. Even if you sit still after 15 minutes you will be a matted ball and have to brush all day long and rip your own hair out. I have sent evidence of all of this to cliphair who don't actually care, so £300 down after fitting and I can't even afford to have them taken out and glue remover does nothing.

Date of experience: February 13, 2023
GB
1 review
0 helpful votes
Follow Erin H.
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Appalling
September 22, 2022

Avoid at all costs.
I am a qualified hair professional, I have used cliphair now for a few years, never really had a problem with them until recently. I applied 26 inch tapes to a client and within 2 weeks the hair started matting, she waited until 5 weeks to tell me this as she couldn't cope anymore. The hair was matted around her natural hair and had started snagging causing bold patches. Cliphair have now said there tape extensions only last 4-6 weeks before the hair needs replacing! £240 for hair that lasts 4 weeks, Very expensive for synthetic hair if you ask me! They have offered me 20% off my next order but can't guarantee they will last longer than 4 weeks at a time. Ive spent alot of money with this company and i can assure you i will be spending no more. I used Zen luxury extensions previous to trying these and never had a problem with a trim and proper maintenance they lasted 9 months max, I decided to give cliphair a go because they were a bit more affordable for my clients. Won't be making that mistake again! I am now in the process of seeking legal advise as the more reviews I am seeing about Cliphair the more I am realising I'm not the only one this has happened too.
I've attached some pictures, these were taken care of extremely well. Professional products and an extension brush were used as I supplied them all to her. As you can see in the picture there is only 137g of hair left from 200g.
They have now taken off the website that they last 6 months as apparently this is wrong and it should have only said that for Remy Royal even though it says ALL hair.
I'm absolutely disgusted with how this company have dealt with my complaint.
Please save you're money and research a company that sells higher quality hair.

Date of experience: September 22, 2022
Texas
1 review
1 helpful vote
Follow Erica P.
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Terrible customer service
July 17, 2022

I have been trying to get my color match and no one seems to care. I emailed you to let you know that I tried using the USA phone number listed to contact you, and it never worked. After informing you of this, you take it off and label it as a Canada phone number! Additionally, you expect customers who are not in the UK to pay for an exchange and that is unfair! Lastly, you advertise you will send care instructions and how to use your product and that is a lie. Take it off your pics! When I ask you about your instructions, you tell me you have a blog. I go to the blog and it's completely useless! You have terrible customer service. So disappointed with your service and your company! Never again!

Date of experience: July 17, 2022

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GB
1 review
1 helpful vote
Follow Shannan S.
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Unhappy Customer
June 15, 2022

I want to return the hair as they are extremly thin and did not suit my hair when I tried to style them. I have worn them 10 minutes and look exactly the same as when opened. However as they have been styled once to see if they look good I have been refused a return. This is not made clear to you when you buy them. Now I have a product that I will never use but someone else could.

Date of experience: June 15, 2022
Slovenia
1 review
0 helpful votes
Follow Urša B.
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TERRIBLE QUALITY
July 30, 2021

BE WARE! This hair is not human, it matts up and knotts on its own, even if u can use a ton of product, it wont help! They refuse to take them back, thieves. I took mine out after only 3 weeks!

Date of experience: July 30, 2021
GB
1 review
0 helpful votes
Follow Nicole S.
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Bad
July 2, 2021

Worse place Iv ever bought hair extensions from spent over £200 and they came looking nice but as soon as they got put in my hair they were not real hair it was synthetic they went horrible and bushy and dry after only 2 days of wearing them.! I have emailed them but still haven't had a reply off them. So very disappointed!

Date of experience: July 2, 2021
Pakistan
9 reviews
0 helpful votes
Follow Leigh K.
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You've got the most discovered and supportive personnel who deal with assist carefully. However, you're now not less expensive, so i would endorse you to other human beings, as properly.

Date of experience: January 20, 2021
Ireland
1 review
0 helpful votes
Follow Caroline O.
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Great Customer Service
October 30, 2020

I ordered the wrong length extensions by accident, I didn't realise until after the transaction had gone through.
Leah who is managing their emails was very accommodating and pleasant.
She issued me a refund no problem, I just reordered the correct length.
Great customer service, looking forward to receiving my products!

Date of experience: October 29, 2020
GB
2 reviews
0 helpful votes
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Great quality products
October 26, 2020

I wouldn't purchase from any other company... Ciphair sell quality products and delivery is very prompt.

Date of experience: October 25, 2020
GB
1 review
7 helpful votes
Follow Mia W.
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Love!
October 22, 2020

I've worn hair extensions for over almost 10 years now and I've never had a pair as beautiful as this, great value for your money and it's top quality, I ordered the classic full head Clip ins in darkest brown and was worried they wouldn't be thick enough as they aren't double wefted but I got plenty of hair and it feels beautiful and colour matched my hair perfectly, will deffo keep buying from here! Fast delivery too

Date of experience: October 22, 2020
GB
1 review
10 helpful votes
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Absolutely amazing quality!
October 20, 2020

The hair extensions came in a lovely box to keep them intact. They are honestly the best quality hair extensions I have ever used, they are beautiful. Would highly recommend!

Date of experience: October 20, 2020
GB
1 review
8 helpful votes
Follow Lindsay W.
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BEWARE
October 20, 2020

I ordered ultra volume double weft 18 inch clip ins in the white blonde but came very yellow also alot of thick black & orange hairs running through them.
So I decided to tone the in warm water and a bit of purple shampoo, as soon as they got wet from the seams the hair was just falling out in clumps, not what you expect for £150!
I have been wearing extentions for best part of 20 years and iv never experienced this before with hair plus the awful customer service.
I rang & sent emails explaining and sending them all the pictures, after getting on at them for around a week they finally agreed to refund me half of the money.

The quality of the actual hair is okay apart from the thick black & orange hairs running through, the extentions are not going to last as long as they should with bad shedding from washing, styling ect.
I deffenetly wound not recommend this company at all worst experience iv had with a company all the proof was there but they didn't want to resolve the issue.

This was just from toning in purple shampoo and air drying
Date of experience: October 20, 2020
Bulgaria
1 review
15 helpful votes
Follow Viktoria D.
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SUCH A WASTE OF MONEY
September 23, 2020

I bought hair from them middle of July. I opened the box of with hair and totally looked like someone returned before me. Then I took out the hair from the packaging and its was so thin, I washed the hair and toned with blue shampoo(I just left the hair for 1 min in a bucket with warm water mixed with the shampoo I didn't even applied directly) and then turned into 3 different colours just as blue, purple and silver. I dried the hair and started to look like I have bleached for hours. I contacted the company for refund they said to write them an email and they will send me a code to return the product. And of course I never received one. They started ignoring me such as my emails, my messages on Facebook and my comments on their page. The hair also falling out since I bought it and tried to brush it couple time and I cant curl it ot straight it because this is not a virgin hair. And the way the put the clips on is ridicules.

Date of experience: September 23, 2020
GB
1 review
19 helpful votes
Follow Lucy M.
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Terrible
August 5, 2020

First of the order. I paid for next day delivery as I needed them by that date and it didnt arrive( I did get a refund) now probably 4 weeks of having them they have started to fall apart the wefts have separated from each other hair falls out a crazy amount when brushing and when I run my fingers through the hair multiple strands of hair easily pull put from the weft. The ends of the exstentions are extremely scraggly and thin making it difficult to blend, and I wouldnt say I have very thick hair, wear them for anymore than an hour and it Mattes up at the back of your neck having to brush them quite often. Overall a bad experience and a waste of money wishing I had held out for a more expensive company with better quality hair. I will update on how this is resolved.

Date of experience: August 5, 2020
Illinois
15 reviews
51 helpful votes
Follow Jessica R.
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Amazing
July 24, 2020

I would like to say thank you for the great customer service I revived from Cliphair! And Great quality products every time! I recommend clip hair to anyone that wants good quality extensions at such a reasonable price.

Date of experience: July 24, 2020
GB
1 review
14 helpful votes
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Waste of time and money
June 29, 2020

I spent nearly £300 on micro loop hair extensions and they all fell out within a week. I contacted cliphair customer services at the time and I am in an ongoing battle to try to get a refund

Date of experience: June 29, 2020
GB
1 review
15 helpful votes
Follow Lydia R.
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Cheap hair extensions cheap quality
June 26, 2020

Ordered the silver Grey tapes it does say one pack would be enough but the hair is very thin so I ordered another pack. The hair quality felt good on arrival a little bit thin but after one wash the hair has lost all softness and feels straw like. I haven't toned them and I've washed them gentley with sulfate free shampoo and conditioner. I've had extensions before so I know how to care for them and I'd liken them to the same quality my usually extensions are three months in. Annoyed because I've spent £200+ pounds on hair that simple isn't good enough quality to wear as tapes I'd avoid ordering the grey extensions I can't speak for the other colours as the quality may differ. Customer service and ordering has been pleasant enough just a poor product.

Date of experience: June 26, 2020
GB
1 review
13 helpful votes
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So annoyed I tried out this company and wasted £100. The colour doesn't look anything like the colour in the photos - I tried to dye to get a better match and nothing!
Crappy hair - stick to lullabellz or viola x

Date of experience: June 14, 2020
Germany
11 reviews
40 helpful votes
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Well done!
May 11, 2020

Colour match service was fast efficient and when the extensions arrived they were spot on. Delivery was fast and efficient even during this pandemic! Well done clip in hair and fab quality of hair extensions.

Date of experience: May 11, 2020

From the business

Business History

  • 1-855-207-0165
  • Wallington, LND, United Kingdom
  • Founded in 2007