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CleanItSupply

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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CleanItSupply Reviews Summary

CleanItSupply has a rating of 3.8 stars from 3,649 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CleanItSupply most frequently mention customer service, fast delivery and free shipping. CleanItSupply ranks 4th among Wholesale sites.

service
382
value
436
shipping
437
quality
2,539

Instant Feedback

26,163 reviews

We monitor reviews for authenticity

Indiana
1 review
0 helpful votes
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Updated periodically on the status of the order. Quick shipping

Date of experience: July 6, 2023
New York
1 review
0 helpful votes
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The comfortable underwear
July 6, 2023

It was terrific seeing the product that was in your website.

Date of experience: July 5, 2023
South Carolina
1 review
0 helpful votes
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Good experience.
July 5, 2023

Easy, seamless, speedy delivery. Just wish when price was reduced the day after I ordered that I got the price adjustment.

Date of experience: July 5, 2023
Florida
1 review
0 helpful votes
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Received half my order and late.
August 4, 2023

It took over 2 weeks to find out you only sent me 5 of the 10 products I ordered.

This was my first time ordering from this company and it will be the last.

Date of experience: July 5, 2023
Matthew A. — CleanItSupply Rep
over a year old

Hello, Maria.
We sincerely apologize for the inconvenience you encountered during your shopping experience on CleanItSupply.com. Your feedback is invaluable to us as it helps us improve our services.

To address the issue you faced, we encourage you to reach out to our dedicated customer care team. They are available via both phone (1-800-998-3295) and email ([email protected]). If you choose to communicate via email, please include the subject line "Attn: Customer Service Manager" along with essential details such as your order confirmation number, name, email address, and telephone number.

Please know that I am personally committed to resolving this matter promptly for you. Your satisfaction is our priority, and we truly value you as a customer.

Kentucky
1 review
0 helpful votes
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Affordable merchandise
July 4, 2023

A boon for seniors on fixed income thank you for the help

Date of experience: July 4, 2023
Florida
1 review
0 helpful votes
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Product came crushed
July 4, 2023
Updated review

I have ordered from this company before without any problems, but the last order was crushed and damaged and was not easy to spin on the paper dispenser. The quality of the paper could be better and compared to Scott's 1000 sheets, it does not last the same. I called customer service and asked me to send pictures and I have heard nothing back. Will buy my toilet paper from eBay that has a protection plan.

Date of experience: July 4, 2023
Matthew A. — CleanItSupply Rep
over a year old

Hello, Scott F.
We sincerely apologize for the inconvenience and frustration you've experienced with your recent order. We value your loyalty as a repeat customer, and it's disheartening to hear about the issues you encountered this time.

Your feedback regarding the quality of the paper is also duly noted, and we're committed to continually improving our offerings.
We understand your decision to explore alternatives, but we hope to have the opportunity to regain your trust. Your satisfaction is of utmost importance to us. Should you decide to give us another chance, we'll ensure that your future experience is seamless and enjoyable.

Thank you for taking the time to share your feedback, and we look forward to the possibility of serving you better in the future.


Great supply and deals
December 23, 2021
Previous review

Great supply and deals. My mom and I have colitis and go through toilet paper lol you would not believe and this company gives us plenty to last is awhile!

Date of experience: December 23, 2021
Florida
1 review
0 helpful votes
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Service
July 3, 2023

Great service and when my order double they fixed the issue for me..

Date of experience: July 3, 2023
Nevada
1 review
0 helpful votes
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I paid for more than I ordered
August 2, 2023
Updated review

I only ordered six and I ended up paying for 11. I tried to intercept the order but it was already shipped before I got a response from your text bot.

Date of experience: July 3, 2023
Matthew A. — CleanItSupply Rep
over a year old

Hello, Ross.
Thank you for bringing this matter to our attention. We apologize for any inconvenience you've experienced regarding your recent order.
We understand the frustration of paying for more items than you intended. We sincerely apologize for the delay in our response time to your query and for the fact that the item had already been shipped by the time we got back to you.
Our customer service team is working diligently to improve our response times and prevent such issues from occurring in the future. We value your feedback and are committed to ensuring a better experience for all our customers. Additionally, please contact a customer service agent at [email protected] to help rectify the situation.


Easy site to navigate
June 24, 2023
Previous review

Easy site to navigate

Date of experience: June 24, 2023
Oregon
1 review
1 helpful vote
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15 minutes cancellation policy
August 2, 2023

I ordered 10 cases of toilet roll middle of night on line same night I found out I ordered rouge items so I call first thing in morning to cancel Or help me charge item but person answered the call she was rude and no help she said our policy is after 15 minutes no cancel or change please be careful about 15 minutes cancel policy when you order supplies from this store

CleanItSupply attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 2, 2023
New York
1 review
0 helpful votes
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Paper products
July 2, 2023

I do not have 50 words to describe paper products.

Date of experience: July 2, 2023
Nebraska
1 review
0 helpful votes
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Great! Always very satisfied! Makes me return for more!

Date of experience: July 1, 2023
New York
1 review
0 helpful votes
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Excellent Product and Service
July 1, 2023

The speed of delivery, price, and quality. Prompt!

Date of experience: July 1, 2023
Pennsylvania
1 review
0 helpful votes
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Cleaning made easy
June 30, 2023

Easy ordering which I love. All the cleansers and mops at 1 place,and I love the fast delivery.

Date of experience: June 30, 2023
Pennsylvania
1 review
3 helpful votes
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Never Received the Product
July 29, 2023

This product was never delivered and never refunded.

Date of experience: June 29, 2023
Matthew A. — CleanItSupply Rep
over a year old

Hello, Nancy.
We apologize for the inconvenience you encountered on CleanItSupply.com. This is not the standard experience we aim to provide, and we're committed to resolving this for you. If the issue persists and you're yet to receive your order or refund, please reach out to our customer care at [email protected] or call 1-800-998-3295. Rest assured, I'll personally oversee your case to ensure your satisfaction. Thank you for your patronage, and we'd be grateful for the opportunity to make amends.

New Mexico
1 review
1 helpful vote
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Vb
June 29, 2023
Updated review

Good experience all the way including delivery and price.

Date of experience: June 28, 2023

Bit of a problem signing in and paying
June 17, 2023
Previous review

Bit of a problem signing in and paying

Date of experience: June 17, 2023
Florida
1 review
0 helpful votes
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File sorter
June 28, 2023

Great, price is right, delivery time great, no problems

Date of experience: June 28, 2023
Georgia
1 review
0 helpful votes
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Easy to order, will wait until delivery to complete opinion. Chalkboards arrived quickly, are what I wanted and I am happy. Thank you for a good experience

Date of experience: June 28, 2023
Florida
1 review
0 helpful votes
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Dog treats
June 28, 2023

Very happy with these. Shipped in a reasonable time frame. Happy to find them at a decent price.

Date of experience: June 27, 2023
Florida
1 review
0 helpful votes
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Quick and easy ordering
June 27, 2023

I found your website online when searching an item I needed to order. It was easy to use, had a coupon code and my order arrived quickly. I was informed when it shipped, and received a follow up email to ensure that it had been delivered.

Date of experience: June 27, 2023
Virginia
1 review
0 helpful votes
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Great product
June 26, 2023

Placed order without incident. Used to be the norm back in the day, but now its comment worthy.

Date of experience: June 26, 2023

From the business

CleanItSupply.com is a fast growing wholesale janitorial, office supply and restaurant / food service company with headquarters located in Jeffersonville, PA. We remain as committed as ever to providing our customers with top quality service and discounted equipment and supplies.

We carry an extensive and reasonably priced line of equipment and supplies for janitorial, cleaning, office, restaurant, snack & breakroom, industrial & safety, technology as well as office furniture. All of our wholesale-priced product line offerings are available in various sizes and quantities with discounted "warehouse prices" to best suit your individual needs. We offer our product lines to commercial, industrial and residential customers alike. At CleanItSupply.com, everyone is our customer!