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business logo of City Chic
citychiconline.com
chic, casual, bridal womenAge 26-45
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About the business


citychiconline.com
+1 844-307-0698
Australia
City Chic is part of City Chic Collective Limited
Clothing item from City ChicFashion apparel by City ChicMerchandise from City Chic clothing lineCity Chic fashion product

Business Highlights

General

Parent Company: City Chic Collective Limited
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $7.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $100

Returns

Return Policy: not free
Return Instructions: items must be in new and original condition as purchased, with all labels/tags attached
Return Cost: $7.95 return fee

Sustainability

Recycling Program: Regenerative Cotton Program

Product

Style: chic, casual, bridal
Body Fit: plus size
Available Sizes: Women's (L, XL, XXL, 3XL)

Customer Service

Support Channels: phone
Support Phone: +1 844-307-0698

Payment Options

Payment Methods: card payments, PayPal, financing
Buy Now Pay Later: Afterpay, Klarna

Membership Programs

Rewards Program: TopCashback, Rakuten, Active Junky, Mr. Rebates

How would you rate City Chic?
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City Chic Reviews Summary

City Chic has a rating of 2.4 stars from 28 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with City Chic most frequently mention and customer service. City Chic ranks 24th among Plus Size sites.

service
16
value
16
shipping
14
returns
11
quality
14

We monitor reviews for authenticity

Pennsylvania
1 review
12 helpful votes
Follow Christine D.
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Horrible, dresses never arrived. No refund issued, no customer service for help… doesn't return emails.

Date of experience: October 17, 2021
California
1 review
13 helpful votes
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Pisses Off!
June 30, 2021

I placed an order on June 14th 2021 for an upcoming trip I paid for expedite shipping. On June 22 I recieve an Email stating that 5 out of 7 of my items were actually out of stock! Finally today June 29 I received my 2 out of 7 items. Both were extremely wrinkled and one reeks of what smells like vinegar. I am livid There is no time return or go shopping again. This is beyond unacceptable. This is my first time writing a review. I'm very easy to please. I'm so upset

Date of experience: June 29, 2021
Canada
1 review
0 helpful votes
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Love my earings!
May 23, 2021

I just received my earings, ordered through Amazon. I just love them! Thank you for attention to detail.

Date of experience: May 21, 2021
Connecticut
1 review
12 helpful votes
Follow Joss S.
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I'd give less than a star if this site would allow it. For 25 days I was led to believe I'd receive what i paid for & after a long email trail, learned no resolution was going to happen. Once I fired off an email to finally vent how unsatisfactory this company's practices are, I was messaged a response with a $20 voucher to a future purchase. Ridiculous that their idea of customer service is to string the consumer along, not offer explanations to their actions & then go "here's a coupon for the next time you want to olay this game with us again". As if. Taking my business elsewhere from here on out.

Date of experience: February 25, 2020
Australia
2 reviews
0 helpful votes
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Every time you buy with these guys they come through-the clothes fit how they say and someone checks your order before it leaves so it is correct-nice to rely on a site

Date of experience: March 31, 2017
Australia
2 reviews
7 helpful votes
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AMAZING!
October 24, 2015

I love city chic clothing they are very true to size, affordable and fantastic quality. I will always shop with City Chic as they are my number 1 plus size fashion store. There shipping is very quick and there packaging is great.

Date of experience: October 22, 2015
Australia
2 reviews
14 helpful votes
Follow Caitlin F.
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Pleasant to deal with and very quick! The quality of the clothes is fantastic and were true to sizing! Will definitely use their service again!

Date of experience: October 1, 2014