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CitizenShipper

3.8

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CitizenShipper Reviews Summary

CitizenShipper has a rating of 3.8 stars from 1,068 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CitizenShipper most frequently mention great experience, pet transport and fur baby. CitizenShipper ranks 4th among Mail Forwarding sites.

service
236
value
229
shipping
213
returns
108
quality
207

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Vermont
1 review
0 helpful votes
Follow Y N.
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Had the best shipper! She was dependable. On time and communicated the whole way! And a great price for her to pick up an antique at an auction house and deliver in NH!

Date of experience: May 16, 2022
New York
1 review
0 helpful votes
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Thank you!
May 17, 2022

Awesome service and great care to my pet. Always very communicative and I keep track of my dog. Thank you so much!

Date of experience: May 16, 2022
Florida
4 reviews
0 helpful votes
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CitizenShipper put me in touch with a shipper named Cali. She picked up my puppy in PA and flew her in the cabin to Las Vegas. Great shipping and costs were reasonable to get my new puppy. Highly recommended for all your shipping needs. Thank you Michael

Date of experience: May 16, 2022
Connecticut
1 review
0 helpful votes
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Transport our dog
May 17, 2022

I needed a transport with really short notice. I received multiple messages from companies within minutes of posting what I needed. I booked someone within an hour of posting. I would definitely recommend Citizen Shipper to anyone that has transport needs!

Date of experience: May 16, 2022
Colorado
1 review
0 helpful votes
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Great Service
May 17, 2022

Enjoyed using citizen shipper and James was great, would use the service again at any time. Price was within reason.

Date of experience: May 16, 2022
Arizona
1 review
0 helpful votes
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Boat Delivery
May 17, 2022

CitizenShipper and RNR PETS AND STUFF who delivered our boat met all of our expectations. Service was easy to navigate on the website and we received multiple offers to ship our boat within hours. We had a large boat shipped from Texas to Arizona and RNR PETS AND STUFF exceeded our expectations and even delivered the boat a day early. We would recommend CitizenShipper for any future shipping needs.

Date of experience: May 16, 2022
Georgia
1 review
1 helpful vote
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Great experience
May 17, 2022

I used CitizenShipper to find a driver to bring my puppy from Oklahoma to Atlanta and was very happy with the communication and process. I met the most friendly kind people and they updated me with pictures and check-ins throughout the entire trip. I will definitely use them again if I need ground transport and I recommend them to everyone.

Date of experience: May 16, 2022
Massachusetts
1 review
1 helpful vote
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CitizenShipper is a great concept for a website and service. Connects those who need something transported, and those who transport. That's all it is. I'm sure (and hope!) there are other websites that facilitate these transactions, hipefully for less or no charge at all. It is absurd to pay as much of a service fee as they charge, on top of the fee for the actual service. None of the service fee goes to the driver, which is ridiculous because citizen shipper doesn't really do anything in the grand scheme of things. The website works well for getting the job done though, I guess. Should be better for the ludicrous amount they charge! I have been connected with two phenomenal companies (Lickity Split LLC, and All Pet Transport LLC) and one individual, who was mediocre at best. All of which, citizenshipper charged a service fee for doing not much of anything. Oh well, I'm happy with the end result. Thanks Lickity Split and Jonathan, y'all were truly amazing at what you do, and great people overall!

Date of experience: May 16, 2022
Kentucky
1 review
0 helpful votes
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Great experience
May 17, 2022

I had a great experience. Very friendly people to work with and everything went smooth. Will definitely use them in the future.

Date of experience: May 15, 2022
Connecticut
1 review
1 helpful vote
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Easy to post your shipment and immediately started receiving quotes. Book their shipper due their vetting the driver and verify identification. I highly recommend the service.

Date of experience: May 15, 2022
Illinois
1 review
1 helpful vote
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Outstanding
May 16, 2022

Excellent reliable carrier! They communicated, all followed guidelines for cross state carrying, this person was a professional!

Date of experience: May 15, 2022
Arizona
1 review
1 helpful vote
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Our experience
May 16, 2022

Citizen shipper helped me get in contact with a reputable shipping company to help transport our family's new puppy safely across the country at a resonable fare. Thank you!

Date of experience: May 15, 2022
Iowa
1 review
1 helpful vote
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Excellent service!
May 16, 2022

Excellent service!
We used citizenshipper to find us a driver to bring a puppy 1600 miles and it worked out perfectly!

Date of experience: May 15, 2022
Maine
1 review
1 helpful vote
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Pet Transport
May 16, 2022

Very pleased with overall experience using Citizenshipper.com & the transporter I contracted through the site to deliver our new family member to us!

Date of experience: May 15, 2022
Wisconsin
1 review
1 helpful vote
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Superb
May 16, 2022

Used Citizenshipper.com to ship a puppy approximately 1,000 miles. Platform was easy to use and immediately got bids from multiple sources. Went with person who could do it asap. Ended up canceling the job last minute. Was able to quickly get online and arrange for another transport. Was quick and easy. Would use again. Tried uship.com but was unable to get anyone lined up and had little interest. Highly recommended.

Date of experience: May 15, 2022
Kansas
1 review
1 helpful vote
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I found the perfect person to fly with my kittens! I will never send my kittens alone on a plane! Thanks to citizenshipper I was able to Find a fantastic person to help me with flying my kittens to their new homes!

Date of experience: May 14, 2022
Ohio
1 review
1 helpful vote
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Great experience!
May 16, 2022

Great experience! Our dog was delivered safe, healthy, and happy. Julie did a wonderful job with our very large and headstrong dog.

Date of experience: May 14, 2022
Arizona
1 review
3 helpful votes
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HORRIBLE
May 9, 2022

They won't refund the $159.99, even though I contacted them right after booking because the shipper isn't available to pick up for the time I need. Even when the cancellation policy says they will refund if that's the case. But now I'm fighting tooth and nail to try to Get a refund. I have never in my life dealt with a company who don't even follow their own policies!

CitizenShipper attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 9, 2022
r c. — CitizenShipper Rep
over a year old

Dear Aukatiki, thank you for sharing your feedback. I’m so sorry to hear you had a frustrating experience, and I appreciate you bringing this issue to our attention.

We always strive to facilitate a positive and memorable transport, and unfortunately, we fell short this time. Again, I apologize that your experience with CitizenShipper didn’t meet your expectations. We take all feedback very seriously, and we’re committed to constantly improving our support and services for our customers.

Unfortunately, I was not able to find a request from you, but if you reach out to our support team we will be sure to get this refund processed.

To expedite your refund please email [email protected]

I will keep an eye out for your request and make sure to address it ASAP.

Utah
1 review
5 helpful votes
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Fraud! Thieves!
May 2, 2022

I only give them one star because I cant give them negative stars.
These people are thieves. I worked with them through a fraudulent cat breeder and immediately they want a $1500 deposit for a thermal crate (which they promised would be refunded. After that payment they wanted $450 for immunizations. Then they wanted $1000 for "insurance". At this point I refuse to pay and they disappear. They will no longer return my emails, texts, or phone calls.
I have reported them to the local police, Paypal, Zelle and the FTC. Please, I beg you, never even think of using this so-called "business" unless you want to lose thousands of dollars! Want more information? I'll gladly give it.

CitizenShipper attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 2, 2022
Louisiana
1 review
1 helpful vote
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I have paid everything I owed on Saturday with the promise from manager that my puppy and refunds would be delivered when I paid. No delivery last night of either.

Date of experience: April 17, 2022

From the business

From would-be pet owners, to people moving across the country, pet owners are often presented with a difficult problem to solve when they need to transport their pet. How do you transport a living creature who you’ve developed a bond with safely and reliably?

Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.

If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose,...


citizenshipper.com
Founded in 2008
Austin, TX, United States
+101
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