Cineplex Entertainment

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Cineplex Entertainment

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Canada
1 review
0 helpful votes
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I ended up here to look up showtimes for a movie today and saw that I could just purchase tickets online. Great. So I attempted to do so but first I needed to register. Fine. First I tried the social login option but it didn't respond to Facebook at all. So now I had to create an account from scratch. Ugh. The hoops these people make me jump through just to see a movie... ridiculous. Now I'm thinking maybe I'll just stream something online or watch Netflix at home. But I proceeded... once I was activated (email is sent to activate account), it wouldn't let me login on a desktop. I clicked login but it simply did not respond. No error message, no time out, just nothing. On a mobile device it worked so I tried to buy tickets there- worst decision of the day. TERRIBLE mobile experience, it was clunky and very amateurly designed - not at all with the user in mind. Once I added my credit card details, and clicked "purchase" I got an error message saying payment could not be processed. So I tried again. Same error message. I've given up. I'm just going to go home and watch Netflix. Another point for Netflix and another loss for the theater business.

Date of experience: December 28, 2017