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Chrono24

4.3

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Chrono24 Reviews Summary

Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.

This summary is generated by AI, based on text from customer reviews

service
114
value
106
shipping
102
quality
103

We monitor reviews for authenticity

New Zealand
1 review
0 helpful votes
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Buying a watch from USA
October 9, 2020

We had some delays due to billing in New Zealand and delivery in he Netherlands = otherwise fine

Date of experience: October 9, 2020
NL
1 review
0 helpful votes
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Through the escrow arrangement chrono24 Taes the risk out of buying watches on line while offering way more watches then any retailer ever could

Date of experience: October 9, 2020
France
1 review
0 helpful votes
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Watches
October 9, 2020

Very helpful people
Great service and prompt answers
I recommend this website for anyone who needs to purchase watches

Date of experience: October 9, 2020
Ohio
2 reviews
1 helpful vote
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The place to go for watches
October 9, 2020

There isn't another place I am aware of that
Offers the selection, piece of mind and information about watches that Chrono24 does. I absolutely love this site and I have had nothing but positive experiences

Date of experience: October 9, 2020
South Africa
1 review
0 helpful votes
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As expected and seen
October 9, 2020

Brilliant service and product! The product was delivered in a timely manner, and almost like new. A Very happy customer!

Date of experience: October 9, 2020
Italy
1 review
0 helpful votes
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Very satisfied
October 9, 2020

Very satisfied... Fast ship and fast transaction other good price.

Date of experience: October 9, 2020
GB
1 review
0 helpful votes
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Panerai PAM372
October 9, 2020

Excellent Service. Rapid and accurate communication. Will use again.

Date of experience: October 8, 2020
NL
1 review
0 helpful votes
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Purchase Longines watch
October 9, 2020

This was my first action on Chrono24. And what a difference! These guys know how to present a watch, do the right analyses and give the right information without the impression that you have to read a whole book. So far for the presentation. The payment went smooth, secure and easy. The seller was well presented and after the sale there was a pleasant contact. The delivery went even better. Fast and good. The watch was secured in a sealed bag with the notice to inform Chrono24 when it was opened before arrival. It wasn't! I received my watch in the condition I expected. This is quality service and how it ought to be. Good Job!

Date of experience: October 8, 2020
AE
1 review
0 helpful votes
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Good Support
October 9, 2020

Good Support during communication end shipping of the watch

Date of experience: October 8, 2020
Chile
1 review
0 helpful votes
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Perfect service
October 8, 2020

Perfect service, very fast, the watch is awesome and in perfect conditions. Totally recommended plataforma to buy watches.

Date of experience: October 8, 2020
Belarus
1 review
0 helpful votes
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Excelent
October 8, 2020

From a to z just good, well organized and everything is clear

Date of experience: October 8, 2020
GB
1 review
0 helpful votes
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Great service
October 8, 2020

Fast, friendly service with great quality products!

Date of experience: October 8, 2020
Italy
1 review
0 helpful votes
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As always the service given from Chrono24 was excellent, I bought a second hand Rolex and all was directed with high professional

Date of experience: October 8, 2020
Italy
1 review
0 helpful votes
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Esperienza molto positiva
October 8, 2020

Ho selezionato l'orologio che credevo essere regalo appropriato per i trent'anni di mia figlia; ho proposto un prezzo al venditore che lo ha accettato; ho pagato e ricevuto tempestivamente a casa l'orologio. Sono stato soddisfatto e credo che proseguirò negli acquisti su Chrono24.

Date of experience: October 8, 2020
Arizona
2 reviews
0 helpful votes
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Great experience!
October 8, 2020

I just made my first purchase through Chrono24 and the process was smooth and easy. I got the watch I wanted at a good price. I couldn't be happier with the experience.

V/r,
Dale

Date of experience: October 8, 2020
Chile
1 review
0 helpful votes
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Great watch
October 8, 2020

Really good on-line purchase experience. The whole process was very fast considering I purchase this from a vendor in Japan. I love my new watch!

Date of experience: October 8, 2020
Finland
1 review
0 helpful votes
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Good site
October 8, 2020

I like Chrono 24, even if it sometimes somewhat difficult with different language sites and restricted chat content (no videos or e-mails). Also it would be good not to have extra 2% cost for AMEX. Otherwise, I like the extra protection for a private buyer...

Date of experience: October 7, 2020
Germany
1 review
0 helpful votes
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Purchase
October 8, 2020

Very responsive, very fast. Great. Product as described.

Date of experience: October 7, 2020
Belgium
1 review
0 helpful votes
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Nice experience!
October 7, 2020

Not a minor problem. Seller is very correct and fast acting. Thank you very much!

Date of experience: October 7, 2020
Germany
1 review
0 helpful votes
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Secure and fast
October 7, 2020

This is my second purchase via Chrono24. The trusted checkout security and support for the buyer are first rate.

Date of experience: October 7, 2020

From the business

Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices


chrono24.com
Founded in 2003
Karlsruhe, CA