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Chrono24

4.3

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Chrono24 Reviews Summary

Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.

This summary is generated by AI, based on text from customer reviews

service
114
value
106
shipping
102
quality
103

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Personal info
April 14, 2022

Overall experience was excellent. The only thing you have to be careful is that you do not provide personal information like SS to someone who is requesting it. I had someone who claim to be from Fedex asking for my social to fill out importing documents. Fedex will never send you email or call you for social #.

Date of experience: April 14, 2022
Wisconsin
1 review
0 helpful votes
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This site is a search engine for watch sales. The cool thing is that it compiles sales from many sources online, and also retains ratings of the sellers. I also really like that they use an Escrow service, so they're acting to keep everything honest.

Date of experience: April 14, 2022
California
1 review
0 helpful votes
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Dangerously easy...
April 13, 2022

Convenient, well constructed website. Will be a regular customer in the future.

Date of experience: April 13, 2022
California
1 review
0 helpful votes
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Ken Tam
April 13, 2022

I appreciated the help and everything when i have question about this watch and i got all the answered.

Date of experience: April 12, 2022
Texas
1 review
0 helpful votes
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JLC Clasp - Perfect
April 12, 2022

Purchased a stainless steel deployant clasp for a womens JLC Reverso. Came well packed, in great condition, exactly as advertised. Correct product/size/specifications. Very prompt delivery considering international shipping. Would definitely order from again.

Date of experience: April 12, 2022
California
1 review
0 helpful votes
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Wish Chrono24 would use a US bank.
April 12, 2022

Overall I am satisfied with Chrono24 and happy with the watch I purchased. The only hang up is that they use a European bank. I wired funds on Friday morning. Because of the time difference and the weekend, they did not acknowledge receipt of the funds until Monday. This delayed shipment. I will only wire funds early in the week in the future.

Date of experience: April 11, 2022
Florida
1 review
0 helpful votes
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Gucci
April 11, 2022

Quick shipping. Great communications. Steve's the best!

Date of experience: April 11, 2022
California
1 review
0 helpful votes
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I've purchased 2 watches through Chrono24, and both times ended in very positive experiences. Both watches were just in excellent condition and shipping was quick. Thank you Chrono24 staff, and sellers.

Date of experience: April 10, 2022
New Jersey
1 review
0 helpful votes
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A+
April 10, 2022

A+ Awesome experience. Will be dealing with them again

Date of experience: April 10, 2022
Colorado
1 review
0 helpful votes
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Great site to browse and buy
April 9, 2022

I'm pretty new to watch buying and Chrono24 has the information and selection. I really like the site/app.

Date of experience: April 9, 2022
Missouri
1 review
0 helpful votes
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Customer service ++++
April 7, 2022

I had to do the return order customer service was very nice and helpful made it easy hope to do business with you again

Date of experience: April 7, 2022
Illinois
1 review
0 helpful votes
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I wanted to buy an expensive (from my perspective - thousands of dollars) used Watch but was nervous about getting ripped off. Well you hear the stories, don't you? "What kind of moron would send thousands of dollars to someone they'd never met for something they'd never seen?" Anyway, I liked that Chrono24 provided transparency to who they were and how they operated. There was a ton of info available on the process used to make a purchase. I especially liked the use of the escrow with the seller to facilitate the purchase safely, and the 14 day 'return for any reason' clause. These were essential for me to take the purchase step! Having read the Chrono24 info I reviewed them through various independent blogs, articles, and other reviews. By and large the reviews were very good. Where they weren't so good it seemed to me that often times the buyer had made an error, perhaps misunderstanding the buying process for example. Nowhere did I read that Chrono24 facilitated the sale of fake watches or anything like that. And where relevant (not too often) people seemed happy with the returns process. I got enough confidence in the service and protection provided by Chrono24 to make a significant purchase and I have no regrets. I would, without hesitation, use them again.

Date of experience: April 7, 2022
Florida
1 review
0 helpful votes
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Great Service
April 7, 2022

Answering all my Questions and comfort. A1 Service

Date of experience: April 7, 2022
France
1 review
0 helpful votes
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Bulgari Octo Velocissimo Watch
April 7, 2022

First time I bought a watch on Chrono 24. I had a good experience.
The transaction and delivery was fast and the description from Prestige Time very accurate.

Date of experience: April 7, 2022
Florida
1 review
0 helpful votes
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Smooth Purchase Process
April 6, 2022

Quick responses, excellent product t pictures and details, smooth purchase.

Date of experience: April 6, 2022
Florida
1 review
0 helpful votes
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Rolex Yacht master2.
April 6, 2022

I am very satisfied. Also this company is very good communication with me and fast processing.

Date of experience: April 6, 2022
California
1 review
0 helpful votes
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Love it!
April 6, 2022

Super good company! Helps with all issue when they rarely arise.

Date of experience: April 6, 2022
Florida
1 review
1 helpful vote
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Best Of The Best
April 4, 2022

The Manchester United TAG Heuer Carrera Calibre Automatic Watch – Special Edition is a must-have for my collection. After several weeks searching online, I located Chrono24. I must say there are many companies (and individuals) offering new - and used - watches online which made my search even more demanding. My goal was to choose a seller that could meet my demands which included, but not limited to, trust (earned rather than simply stated on some web page), credibility, authenticity, product knowledge, affordability and some known method of exchanging payment-for-product that would ensure all parties upheld their end of the agreement. I will say, categorically, that Chrono24 met each and every point in a manner that not only gave me peace of mind but allowed me to connect directly with the selling company to get answers to my many questions. I'm in Florida--while the watch was in United Kingdom--which required time to ship, to pass customs and to arrive at my door as promised and advertised online.

After this experience, I will make Chrono24 my first place to look when next I decide which new watch to add to my collection. I actually saved enough money buying this new watch through Chrono24 to offset most of the cost of my new Apple M1 Mini Mac.

Date of experience: April 4, 2022
Florida
1 review
0 helpful votes
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Easy online negotiation, secure payment (escrow), item shipped and received in about a week. Excellent.

Date of experience: April 2, 2022
North Carolina
1 review
0 helpful votes
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Great service!
March 31, 2022

Great service here! Trusted and true! Will keep buying watches here for sure!

Date of experience: March 31, 2022

From the business

Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices


chrono24.com
Founded in 2003
Karlsruhe, CA