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Chrono24 Reviews Summary
Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.
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Although these transactions are not your daily transactions
All went very smooth and professional
Thanks
Very reliable way of paying, and quick shipping. Also you can find a lot of information about almost any watch.
Une transaction sécurisée... à plus de 18.000 Kms. Merci
Everything was flawless and worked out perfectly. Would use chrono24 again.
Everything fine and as good as expected. Reliable and fast service.
I appreciated Chrono24 keeping the money for the watch in escrow and having trusted dealers. I was nervous about buying a watch online but they made it easy and trusting.
Le tiers de confiance est rassurant (ce ne sont pas de petits montants), je pense que Chrono 24 est sérieux et a eu le temps de faire le tri parmi les vendeurs.
90% of the time when I call customer support in USA, I am asked to leave a message. Very difficult to resolve issues the same day. Sometimes phone does not even work. It feels like it's one of those virtual google phone numbers rather than a proper customer support desk.
Also, for my last purchase, seller issued a partial refund due to the fact that wrong size watch was sent. It took a week to see that partial refund back on my credit card. When a purchase is made credit card is debited immediately, no delay but when I have to get money back there is an unreasonable delay. I wish the partial refund automated messages were clear so that I did not have to email chrono24 support. Seems to me this process can be easily streamlined. Once seller authorizes partial refund, no reason for the system not to issue it automatically back on credit card immediately and notify buyer.
Très bon site, beaucoup de choix mais descriptif pas toujours traduit dans sa langue et surtout manque de rigueur lorsque les vendeurs annoncent "avec les papiers" ou avec la boite.
Chrono 24 devrait exiger la photo des papiers et de la boite qui est jointe d'après le descriptif, ça éviterait les litiges dont j'ai été victime mais heureusement arrangé.
Christian
I always use Chrono24 to compare and buy watches. This recent purchase eventually even got delivered in the worst of Covid-19 peak lockdown. Although very worried at first, the shipment finally made it and the communication with the seller was always easy. Will definitely keep using the app and hopefully the same seller again.
It was an pleasant experience and I was pleasantly surprised by how easy and secure the deal is made.
Completo e dettagliato
Gestione dell'acquisto ottima
Seller was prompt in communication and shipping (especially given the current constraints). Item was as described and is superb.
The only issue is that I received product and the band appeared slightly discoloured. I started to wipe it and it seems to have been residue from a poor polish job (it was noticeable near the inner links), which I resolved.
I have used this site many times and the service and level of communication is always superb
I felt safe spending $5K on a watch because of the escrow function. Notification was immediate and accurate. Would def use this service again
From the business
Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Martin,
Thank you for your feedback. We are are glad to hear that you had a positive experience purchasing your watch on Chrono24. Despite the positive feedback, we see that you gave us a rating of 2/5. We would be glad to mediate any issue that you may have had during your purchase process on Chrono24. Please feel free to contact us directly with your transaction ID number via email at [email protected] or by phone at 646-887-3560. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind Regards,
Your Chrono24 Team