On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Chrono24 Reviews Summary
Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Unlike other sites I have used, this experience was top notch. Dealer was incredibly professional, product was spot on to description and I had the item less than 12 hours after purchase. Pricing was extremely competitive.
Perfect buying experience. Fast answer, fast delivery and good communication all along the way.
Found Chrono24 by chance while looking for a watch for a wedding, easy to use, great selection of watches, found it a great experience, will definitely use again and thoroughly recommended
Truly satisfying service, thank you for your service
A positive experience, beautiful items, efficiency and reliability.
Very slow response after a false delivery was notified, finally they got it right after a few weeks
A very easy and totally safe and seamless purchasing experience.
A very pleasant and easy transaction, allowing for ease and peace of mind.
Not any thing bad to say! Really a good experience
Seller was accurate in description, efficient in response and despatching of the item resulting in an easy transaction.
Buying on Chrono24 was painless. Very smooth transaction. I'm highly satisfied with the whole experience. Will do it again very soon
The secure buy methods just work and I feel very confident when approaching the trusted sellers here.
Chronos is an excellent site to purchase New and Preowned watches. Secure and reliable
Excellet service
Excellent 1st class buyers experience. Definitely use again. So good to source those hard to get parts for your beloved watch.
Product compliant with description and pictures.
Responsive seller providing accurate response.
Would definitely recommend.
La mia prima esperienza con chrono24 e' stata eccellente, rapidi precisi e anche come assistenza per problemi vari sono stati molto tempestivi e rassicuranti
The price in Euro displayed on the chrono24 site for the watch was wrong.
After the original price in GBP was converted, the real price for the watch was 150 more than the one displayed on the chrono24 site.
So be carefull.
Dear Laurent,
Thank you for your feedback. We regret to hear that you had a poor experience on Chrono24. The exchange rate provided by the payment service is a maximum of 2% above the price set by the European Central Bank (ECB). In addition to the standard exchange fees, this difference also includes the costs of transferring the money, for example from Europe to Asia.
Please feel free to contact us directly via email at [email protected] or by phone at 646-887-3560. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team
From the search engine all the way to check-out, Chrono24's website and service were comprehensive without ever being overwhelming. I've recommended the site to friends and will definitely be back.
While the buying process went well, the shipment was not. In my opinion, the customer should be informed prior to the sale that there may be an import fee at the destination country. My shipment was held up in U.S. Customs for days until my social security number was obtained (something I hadn't expected and don't like divulging) and the import fee paid. The process was very frustrating.
Unfortunately, the Chrono24 reps were not especially helpful, failing to return my calls on at least two occasions. During the buying period, however, my calls were returned promptly.
In the end, I did receive a beautiful watch at a good price - purchased through a very professional and reputable dealer, Fabel-Time in Berlin.
Dear Thomas,
Thank you for your feedback. We regret to hear that you had a poor experience on Chrono24. When you initially submit an offer request to a seller, you are informed in the Offer Summary that customs duties and taxes may be applicable to your order. This amount is not added to your order price, but instead billed by the shipping courier if you are purchasing a watch outside of your country.
Please feel free to contact us directly via email at [email protected] or by phone at 646-887-3560. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team
From the business
Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear JM,
Thank you for your feedback. We regret to hear that you had a poor experience using Chrono24. After taking a look at your transaction, we see that the seller made an error in entering your tracking information. We expect all of our dealers to responsibly enter the correct tracking information so that you may know where your package is every step of the way. We apologize for the mix up and if you every purchase a watch from Chrono24 again and have delivery issues, you can always reach out to us and we can amend the issue.
Please feel free to contact us directly via email at [email protected] or by phone at 646-887-3560. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team