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Chrono24 Reviews Summary
Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.
This summary is generated by AI, based on text from customer reviews
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No problems with my experience, even though I returned the piece, the seller was fine and there were no issues with refund etc.
If I had to give advice on ways to improve the service it would be to try and keep a bit more human contact available for the service users, especially 1st time users.
This apart, I would recommend both Chrono24 and and the seller.
They are selling first copy fake watches of all brands. A minute detailing and good observation is required to find the flaws.
Chrono24 did not inspect item from the seller.the seller operated the timepiece and we did not receive it for ageed price of£7100 and I could never get phone help and with us being 1st time buyers did not get told by chrono24 that there was such a thing called import tax that is why me as a watch buyer is going elsewhere to buy my gents timepiece we both felt let down by chrono24
Had a brilliant service from Chrono 24 the escrow service just gives 100% piece of mind that the deal will got to plan.
The conversation with the seller was partly delayed - perhaps corona?
Precioso. Funciona perfectamente. Contenta de haber hecho la compra
The site is very attractive and helpful. Gives a good description of the watches and their specification
Escrow service allows you to pay with confidence. Prices often lower than local dealers.
Having a third party to guarantee the authenticity of the product and to provide a layer of security made purchasing an expensive watch online a little less frightening. Thank you!
Der gesamte Prozess, angefangen von der Auswahl bis hin zur Zustellung der Uhr, hat mich überzeugt. Gern wieder.
The platform is perfect. I found instantly what I was looking for.
Very trustable dealer, friendly, attentively, fast.
I will come back.
Chrono24 has proven an excellent platform for watch enthusiasts. Lots of choice and very transparent transactions.
I have made several purchases via Chrono24 and all have gone smoothly and as advertised. The rare time I have had to communicate with the customer team they have been attentive and responded quickly.
Prix avantageux, communication fluide et délai de livraison express
Proceso de comunicación y compra muy seguro y confiable.
Asesoría permanente y precio justo.
My first high-end watch purchase went perfect on Chrono24. Why would I use another service?
I already have bookmarks of saved Chrono24 searches, and I am looking forward to my next transaction!
Absolute perfect deal, best communication with Alex, quick delivery, no problems. Totally correct.
P.S. I'm from Germany and it was a perfect work.
We bought a watch from Japan. No problem at all. Perfect experience.
Very professional business and extremely customer friendly! Highly recommended! Very easy to navigate website and a plethora of exquisite merchandise! A+ business all around!
From the business
Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ryan,
Thank you for your feedback. We regret to hear that you had a poor experience using Chrono24. When you are submitting an offer request on Chrono24, you are informed that customs taxes and fees may be charged to you by the shipping courier once it enters your country. These are terms and conditions that you have agreed with when you submitted your offer request to the seller.
Please note that Chrono24 doesn't carry stock or inventory of watches sold on the site. When purchasing a watch from a verified dealer, you are given 14 days from the date you receive the watch to inspect it or request a return. As long the issue is reported within 14 days, we will be happy to assist you.
Please feel free to contact us directly via email at [email protected] or by phone at 646-887-3560. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team