Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I recently purchased a junghans watch through chrono24 from serious watches in Holland. Chrono24 were very helpful and made the purchase simple and seamless. They gave me the confidence to purchase from a dealer abroad. I would definitely use chrono24 again. My thanks to all for their help. John couse.
The relationship with the seller was simple and direct. The watch arrived well packaged, intact, functional and the same as expected based on the announcement.
The seller is very professional and Chrono24 was very helpful in making sure the transaction went on smoothly.
The seller was extremely responsive, shipped very quickly and answered all my questions. Great experience, would recommend.
Was quick and efficient. Upon delivery check, the watch was found to have a defect, and needed a part from Switzerland. Goshortcut ordered the part and took care of the repair and then shipped without me having to say or do anything.
Seller was very responsive and watch arrived quickly. Very happy with the process and the watch.
From my mutual contact with the vendor, negotiating and payment, the entire process was efficient and professional. The final product is perfect, and as advertised. Excellent overall experience.
Perfect experience. Great communication. Seller was fantastic to deal with. Date of purchase in Japan to delivery in the United States was just 8 days.
I bought this watch (I. W. C. GST) through a listing on Chrono24 and as with my earlier purchases on the site I was very satisfied using the Chrono24 format and their buyer protection program.
J'ai acheté deux montres, j'en ai vendu une: tout s'est très bien passé.
Information, sécurité financière, efficacité: les transactions se sont très bien déroulées.
Un site à recommander.
Prompt and efficient service. The sellers remarks on the watch is precise and accurate.
Very good place to look for affordable spares and they were delivered promptly
It was pleasant and smooth. The watch came well wrapped and was in better condition than expected.
Good setup and Secure payment and delivery all in all very trustworthy
My experience was completely positive.It is a very reliable site where you can buy or sell your watch with safety.If you are a buyer like me, you have many choices.And I will buy again...
Answer: Dear Justin, Thank you for your question. With the article price being $10,000 and the shipping cost is $100, the total that you would pay would be $10,100. There are not any additional fees for the buyer in a transaction. Please feel free to contact us directly via email at [email protected] or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you. Kind Regards, Your Chronno24 Team
Answer: Thank you for your question. Once a buyer makes an offer on the watch and the seller accepts, the buyer will make payment into the escrow account we offer for private sellers. The seller will then ship the package fully insured with signature required. Once the buyer receives the package, they have 7 days to report an issue. As long as no issues are reported, Chrono24 will automatically payout the seller after the 7 days (it typically takes a few business days for the bank to recognize the payout). Please feel free to contact us directly via email at [email protected] or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: Thank you for bringing up your concern. All private seller accounts are required to include bank account information when posting an advertisement. The bank account information included is where payment is directed once the watch sells. Your information is secure with Chrono24 is only used for a final payout once the watch is sold. Please feel free to contact us directly via email at [email protected] or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: This company should be closed down, I have been scammed selling a brand new watch, the buyer has my watch and I have nothing.
Answer: Yes I have used them and got a Genuine watch at a very good price.
Answer: Depends on the dealer and where the dealer is located.
Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices

