So disappointed in my favorite store. I ordered a grasshopper green chiffon top that looked so cute but when it arrived, I found out sleeves were like dolman attached to side of shirt and looked ugly. You couldn't tell that from their pics. Then to top it off, they o longer have free returns during COVID-19 and it cost me $7.00 to send a very lightweight shirt back. Email rejected as their mailbox was full and live chat didn't work. Obviously they are struggling and not delivering the go, d standard service I have always had.

On May 29,2020 I ordered the warm toned paisley Bateau-neck pull over sweater along with two other items. When the order came in the sweater was not there. There was a note that said it was on back order. I called about it and was told that more was to come in and it would be mailed 6/28/2020. I checked my email to see if it had been mailed. It had not. I called again on 6/28/2020 and was told they didn't have anymore of these. WOW!
I must say that if they can treat a good customer this way then I WILL NOT BE ORDERING ANYTHING ELSE from them.

I purchased Chico's pull on capris in almost every color. I tried them on and they felt fine. I noticed they were Made in China. I did not wear them for awhile because of Covid. I went to visit my family out of state last week. I wore my first pair of capris and within minutes they stretched out so much that I had to keep pulling them up. They were so uncomfortable. I used a big pin to try to tighten the front and they just stretched out more. The front was baggy, the seat was baggy and I couldn't keep them up. All of the pants were the same. When I got home, I contacted Chico's to see if I could exchange or get a credit. Since I had worn a couple pairs of them once and had washed them, they would not do anything. So, I spent a lot of money for pants that I cannot wear or return or get anything else. I had no idea they would stretch out like that. Very disappointed in Chico's and their customer service.

Very disappointed as still waiting for order from 25th May with no help with when my order will be shipped. I have messaged numerous times as they are Birthday gifts and I gave time to receive the order. Its an automated response which has informed me it was suspended then will be sorted then no date can be given. Its been paid for and using Covid19 as the excuse is nnot suitable. My worry now is for a refund. I don't mind if I'm told the items are not available or given correct dates I have never written a bad review anywhere so shall I put my annoyance down to the Covid19 situation!

I want to warn you about this company's customer service, which I call customer disservice and here is why:
Calling customer service was pointless: I was put on hold forever; online chat did not work; by emailing customer service to correct the problem, I received a most incompetent response a week later and two more really bizarre replies within the following two weeks. I was charged a $7 shipping fee, which was supposed to be waived during COVID-19 and while the stores are closed. On top of it, I was told by a customer service rep that I was charged a sales tax on a returned item. Isn't it obvious that no sales tax should be withheld on a reversed order since the order was annulled? Unfortunately, this company does not abide by simple accounting rules...

I love Chico's because I always know my size, the clothes fit perfectly, they are beautiful and comfortable. People always ask where I buy my outfits and I always say "Chico's" I know when I go out of the house that I look up to date and fashionable. Never will the outfits be outlandish or something that will only be in style for a month. I am one of their top shoppers and there are perks for that which I appreciate. They take care of their customers, have a private shoppers for you, and can coordinate your outfits if you ask. I can't say enough good things about this company.

Ordered an item; received confirmation complete with order number, had my payment agency debited for the full amount, waited for 3 weeks and finally sent an email requesting an update on the status of my order. I was told the item was now out-of-stock. All this AFTER I received confirmation, 3 weeks later.

It is unacceptable that I had to call THEM - customer service is nonexistent - believability factor nonexistent!

Will I ever order online from them again - uh - I seriously doubt it!

I paid for expedited shipping and after 5 days, it's still marked as "ready to go". This is a persistent problem w/Chicos. They did refund my shipping charges but they refuse to contact FedEx and deal w/the issue. I told them on chat that it carries more weight when it comes from a merchant rather than a customer but no dice. I was told "I have assisted you" ie. I've done as much as I want to. I've also received items w/stains on them and perspiration marks in the armpits of tops and if I returned them through the mail, it took well over a month to even acknowledge that they received the return. So I had to go to the nearest Chicos and return it in person. Chicos has pretty nice clothes or I wouldn't bother to shop online but their customer service is deplorable and rude. It's this last experience that has made me seriously consider shopping elsewhere.

I used to be a loyal Chicos spending $300 - $600 everyone I came in. I've been making the same complaint about Chicos for 2 or 3 years. Get back to what worked for you! Quality fabrics at value prices! We customers know when the prices are way too high for the quality we're buying and we're no longer buying like we used to. Somebody in your Corp office is not listening to us. We want quality like we used to have with Chicos. I would be glad to visit a Chicos store and give you feedback on specific items. Put together a group of people to do this... but people who know what they're talking about. I used to be a dept store buyer years ago and I know " the feel" of fabric and details is important. Let's get the old Chicos back and be successful!

I purchased jewelry from Chicos 1.5-2 years ago as accessories to a couple of outfits. They have a good selection of jewelry and I have probably bought six or 7 pieces over the past two years. One piece in particular I really liked and have worn once or twice a week for about a year. Now, its silver plating has completely worn off the chain changing it from a silver color to a bronze/copper color, completely ruining the piece. (I never slept with the piece on or allowed it to get wet). I brought it back hoping to replace it. As you can imagine that was out of the question and they were rather indifferent about the whole problem. Their jewelry is expensive but as a jeweler later told me, the silver plating was very thin and poor quality. Chico's certainly did not stand behind this product and the product was poor quality. I understand their need for a 60-day return policy however I expect better quality from Chico's and customer service when quality is below even basic standards

I have been a loyal customer of Chico's for well over 10 years, spending $3-5K/year, bringing friends and family to the Asheville store when they visit. Despite my loyalty, I just experienced the worst customer service both at the Asheville, NC store and the 1-800 customer service line. I had four items out of a $750 order that were a final sale when they arrived, two were not as depicted in colour or style as shown online. I took them to the store, and the manager was very "curt" with me about a final sale, giving me the phone number to call customer service. I followed up with customer service, and they said it was not returnable. I will never shop Chico's again, and I told CS that, her comment was "I will note that on your account." Guess I have to prove it.
However, having been in business I encourage them to read the following: Leadership: How to Win in Today's Marketplace: https://qbq.com/leadership-how-to-win-in-todays-marketplace/?mc_cid=c6d1d1e08e&mc_eid=83fa*******a

As I finish up this review, I am packing up $780+ of clothes I was going to keep, going back, tomorrow,
Obviously, my purchases don't matter.

I've purchased from Chico's for several years. At first, the workmanship started sliding downhill. Now, the fabric is disgusting quality. After a couple of washings the expensive tops look several years old and are ready to replace. This will be the last year I shop for my summer clothes at Chicos. Look ladies out there... you agree so tell them about it or let them go under. They are ripping us off so complain about it. Even with their so called special sales take a good look at what you really pay for cheap clothing. I mentioned it in the store to a salesperson and she shrugged her shoulders in agreement. Take your hard earned money elsewhere and buy better clothing! Only rated a one because they did not offer a zero!