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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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I purchased two items which were the same size as started on the size chart. One dress fit, but the other didn't. Trying to return this item started a negotiation conversation with ChicMe offering percentage options rather than sending the item back. Eventually after numerous emails, with me stating that returns should be accepted as you don't have the option of trying on different sizes to make sure the style of dress fits, I had to return the product to the USA at my cost which was more than the item. I will never order from this site again
Man erhält keine Antwort wenn es um Retouren geht!
The top I ordered was a Small, but was way to big for me. The material was see-through, so I would have had to wear something underneath it if I was able to wear it.
Very good service thanks really pleased with the dress and isaw it on internet and really liked it thankyou
You order stuff that looks great online. It arrived and it's cheap material and far too long. You try to return like they say you can. You get several messages back to try to persuade you not to return £5 off next order and keep the items, 20% off next order if you keep the items. You finally get the go ahead to return the items and receive a partial refund where they've deducted quite a bit for postage. Stick to Shein!
It was very easy. Navigating through the pages. All items were accurately described on the site.
Second try at purchasing an item was easier.
Pretty easy. The process was easy from start to end
Effortless... very informative, only issue it took 3 weeks to reach to me
Bought four items and was happy with three of them. The fourth one the fabric was a little more see-through than I like and the fit ran small. I'm going to return it I found out I had to pay for the return shipping and that is OK. In the alternative, they offered to let me keep the item and give me 10% off. Obviously that does not work with a $25 item that doesn't fit
Os produtos não são exatamente como demonstra a foto e a qualidade me decepcionou!
Good. Did not expect to receive order on time. And certainly didn't expect quality to be decent.
Sizes are not that obvious from one article to another one. Would like to return an article but there are no documents to organise my return:-(
Rapide, parfait et trés beau produit pour le modeste prix
Postage takes forever to come pictures always look lovely when products arrive the fabric is poor
As above the 1st time I us u they was no tracking but every other time there has been. Will continue to use chic me.
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

