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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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Excellent service & I luved my articles. I missed the first delivery to my home but chicMe helped me locate my order & arranged a new delivery time.
Cela a été. Juste que les tailles son un peu grandes
Tried to return all items for refund but as I'd missed the cut off return date by 1 day, I was not allowed
Ordered two items, paid $15 delivery. Items were too small, so requested return and refund. Received a number of email replies, offering me a small percentage refund instead plus I could keep the items - but items are useless to me, too small to wear. Eventually I was given an address in USA to send the items too ( even though they were sent from China) and postage would cost me another $28.
Rather than waste more money, when the company refused to refund me $55, I accepted a partial refund And was eventually sent was $20. Won't be buying online again
Thank you so much for my order it was worth the wait
Some were too big and the others were too small.
It also took a long time to get here.
The quality of the merchandise I'm okay with.
The top was too tight in the breast area and too lose everywhere else.
I've never ordered off chic me before but I love the look of the clothes they do.
It's similar to shein so I found the site easy to navigate
Received my order in a timely manner, a follow-up to ensure it was delivered and overall, everything fit very well.
Great price, Quick shipping. Arrived earlier than estimated!
I have asked to change the size on one of my items, as it is way too big, haven't had a response yet!
It's been good. The sizes are difficult to calculate for me as they all seem to be different measurements. I have had to order small right through to XL for the right fitting.
Never received the handcuff anklet and have tried to contact someone with no response. The clothing is not true to size and overall not happy with my my purchase.
The products took over a month to arrive. I bought it for a vacation and was not able to wear it. Also, I ordered about 6 products but was only able to fit two of them. They were too small. I ordered the same sizes I wear all the time.
The web page seems pretty easy to use. However the sizes are not accurate.
Love your clothes. Passing on to friends to buy as well.
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

