Love the website. Wait time too long. Still have not receive some items

4 of the items I received had problems: 1 was the wrong style and color, 1 had factory defects and cannot be worn (collar improperly sewn), 2 were the wrong size (I ordered Medium and got Small).
I could not reach anyone at the phone number listed on their site (always comes up busy) and the only way to get a hold of someone is through chat (which takes 24 hrs for a response).
Over 3 weeks (and counting!) and despite the multiple pictures I've sent them showing their mistakes, the "customer service" representative still refuses to admit they made (not 1 but 4!) mistakes and insists they will not refund my return shipping charge "as per company policy."
Well, their refund policy clearly states that customers are responsible for shipping the items back UNLESS ChicMe made a mistake.
How is sending the wrong style and color, the wrong sizes, and an item with factory defects not their mistake!? Why am I having to pay shipping fees to return these items!?
I'm not returning these items because I don't like how they fit (as the chat representative suggested). And (after seeing the pictures) they even have the BALLS to say that the item with the collar improperly sewn "has no problems". Why in-the-Fck can they not say "I'm sorry Mrs Customer"

OWN YOUR MISTAKES ChickMe! DO WHAT IS RIGHT! Fully refund me for the items I returned and Refund my Fricking Shipping Fee!

I preferred my short a month and a half ago. I have not got a chance to try it on but the quality looks and feels good. I can't wait to wear it. I think the company sent me an email with a $5 off next purchase due to wait of current purchase.

;)
I haven't gotten my items yet so far but I am excited

It took over a month to receive my order, the product is ok but I did like the clothes fit me

Material de primeira qualidade simplesmente maravilhoso

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My order was placed and received in a acceptable time frame.

My shopping experience with ChicMe required lots of patience. Products seem to take forever to reach! I was getting impatient and frustrated. Reached out to customer service a few times and they were a bit laid back at my concerns.

It took forever to receive merchandise. I order from a similar on-line shop and get my merchandise within 10 days. Two of the tops I really liked were too tight. Normally I would ask for a larger size but I am not going through that wait period again. It's too bad. You lost a potentially good customer. I called the phone number, left my name and call back info and never got a call back.

Disgusted with the price of my purchases to receive poor workmanship of clothes and shoes.

Took slightly longer to arrive than expected however the packaging was excellent and the goods overall are of really good quality. I will definitely purchase again. Great goods for great price.

My first order. It was easy & there was a coupon. Shipping is $8 & 12-14 days is a long time. That's my only negative.

Delivery took approximately 22-25 days. The colorblock zip front top colors are not as true as depicted online. Item fit small. I order a XL and it usually is flare on me, but this top runs close or tight across the top. Fabric is very flimsy

The dress was a thin material that left a weird residue on my hands. The dress looked nothing like the picture. I was very disappointed with it. The dress size fit fine but what's the point of it looks so cheap.

Un poco de tardanza pero el vestido hermoso, me encanto

So happy with my orders thankyou the clothes fit perfectly

Overall the experience with my purchase was good, only the shipping took a while, but nothing much.
Will buy again.

The app is not user friendly and some of the quality was not great

It took awhile to get merchandise but overall satisfied