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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
This summary is generated by AI, based on text from customer reviews
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Very pleased to surfing on the website, I always find something unique. Highly recommended!
Extremely poor quality & horrendous customer service, they say they will sort it but haven't.
Spent £70 to be stuck with items no one can do anything with
Shipping took longer than expected but overall happy.
It was sent to late week after the wedding I needed this outfit for 12/4/21 I ordered it 11/15/21
Good products at a reasonable price - and delivery didn't take too long.
I didn't receive my order until 3 days before the wedding we were going to, so I had to go out & buy something else in case it didn't arrive.
I never received my shipment and customer service wasn't helpful at all. They sounds careless. Lack of communication and commitment.
The top that was Medium was way to big, the top that was large was too small the shawl did not fit well it was cheaply made
I ordered an item and over a month later Chic Me was unable to provide a shipment date and were unwilling to cancel the order.
This business is a total SHAM/SCAM and CHEAP please don't waste your time and money. I order a green pair of shoes with a silver chain size 7. What I got was some awful multi-color shoes with a plastic chain. I was to pissed I e-mailed the company on the same day the shoes were delivered. It clearly states if you are not satisfied request to return with 14 days that never occurred. This is now FRAUD and has been reported to my financial institution along with my paper trail and yours lack of. YOU ALL HAVE BEEN WARNED!
The hood was thin also it isn't true to size i will not be ordering again
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

