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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
This summary is generated by AI, based on text from customer reviews
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Communication was good. Shipping could be less time I waited almost a month to get all my items
Not really that reasonably priced but looked fab so gave it a try.
Big mistake, feel like I've just wasted over £140!
A) Took ages to arrive (approx 5weeks)
B) Nearly everything was made of cheap nasty material. Itchy jumpers & buttons ready to fall off.
C) extremely poor sizing, you'd need to go up 2/3 sizes than actually advertised.
D) Tried to return but after lots of emails back & forth reluctantly accepted a 40% refund & keep it all as hassle to return was so poor.
Hoping I can sell it on to recoup money lost.
Definitely wouldn't recommend or use them again.
Everything fits and I was pleased. Birthday not until march
Quick and easy checkout. Sizes were right, shipping process took awhile longer then expected
The item was nice but it runs smaller than I thought.
This tulip was sewed wrong an is not wearable. Both colors that I ordered were defective. This site will not let me give one star. It does not deserve 2 stars, it deserves 0 stars. ChicMe is wanting to give me a $2 credit off of my best order instead of refunding my money for these defective products. I WOULD NEVER ORDER GROM CHICME.
Place the order and got it because I like the price and the produce
Offered 10% refund. What a waste of my money. Absolutely dissatisfied with the quality of material. Total misrepresentation. Nothing even close from the photos was sent in the mail to me and then I can't even get my money back. Got $14 dollars back after spending $125 dollars at chic me. Never again.
Love the clothes, i have bought quite a lot from this company and have not been dissapointed.
The sizes are exactly as they say they are and its different from what you buy on the high street.
I will keep going back for more.
I wasnt sure at first about ordering but am so glad i did. The tops are comfy and really pretty so i will be back.
Overall beautiful dress but straps are very fragile and broke
I was happy but disappointed that I'm still waiting this long for the other outfit
Not bad. Customer service was good the response is timely.
Génial mais un peu long sur la livraison, pb avec les sous traitant, mais marchandise de bonne qualité
Ok, ordering is fine, prices are correct, ratio price vs quality is fine.
Have to be improved: delivery time and delivery follows up.
Waiting for merchandise to arrive as dated & then rating may change!
The fabric is different at the showing in the website
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

