ChewyReviews 1,100

Have been using chewy for our dog treats for awhile now for the convenience, price, and selection. Recently we decided to look into getting our dog food online and found out it would be more expensive on Chewy than the local store. I noticed that the recent complaints about pricing have started after the brick and mortar chain Pet Smart took over. I am now going to check out the price I am paying for the treats and it that is not competitive, then so long Chewy. Sure the great customer service and convenience is still there. But that is not enough to make me want to pay more and not support the local retailer.

An incorrect cat toy was received. I contacted Chewy and had a customer service rep nicely acknowledge and send me the correct one that was initially ordered. Received next day and just to realize it is the incorrect one I originally received incorrectly. Sometimes when companies get larger, the once was good customer service is compromised. Will no longer be a customer as some of my rescue friends have also come to the same opinion.

I have be ordering from Chewy.com over a year now since my dog was put on a prescription diet. The prices are reasonable, shipping is fast and customer service is outstanding. Sadly my dog, Buddy G, passed away this weekend and not only was customer service helpful and compassionate to my questions, three days after speaking to a rep on the phone, a lovely floral bouquet was sent to my home in my dog's memory. What a wonderful gesture! Joan W (Albany, NY)

I have NEVER EVER had such great customer service in my life. And I work in the customer service business in a hotel in Las Vegas. Great prices. Easy for me and my 80 year OLD MOTHER, my daughter and my 2 month old grandson to shop. We don't have to go anywhere. They auto shipped me a order on accident and I got a full refund AND got to keep the product. Always get a customer service agent when you call. No recording asking you to wait to talk to someone. I just can not go on enough about Chewy. And I have a lot of furbabies to take care of.

Weve been ordering from Chewy since we got our dog 4+ years ago. Their subscription plan is great free shipping and we never have to run out to the store because we ran out of dog food. Its easy to use and you can edit your items and delivery dates as needed. They have a big selection and good variety of toys and other supplies like bowls, dog shampoo, beds, etc. Weve only had to contact customer service once to return an item and they made it very easy.

I love this company. It is the best one that I found. I am disabled, cannot drive and, have to use public transportation. So, as you can imagine, it is hard to get certain items home myself. This company has been wonderful. I have used them to purchase bags of bird seed and dog food. Each time I placed an order, it was at my door within 2-3 days. If you have an issue with anything they will make it right. I also like the fact that you can place items on auto shipment. This company is a definite keeper.

In the past was impressed with Chewy. Always got the 1 -2 day shipping and most times 1 day. Last order that did not happen. Ordered Friday and did not get till Wednesday. Chewy shipping status was inconsistent with that provided by Fed Ex. Chewy said shipped Friday and Fed Ex did not even receive info till Monday. Delivery by Fed Ex said Tuesday and then changed to Wednesday. Possibly will order from then again but not when depending on the quick delivery. Other companies had same price for items but chose Chewy based on their promised 1-2 day delivery. I won't trust them again with delivery commitment that they provide. It is listed on their website and is basically a false promise. Extremely disappointed with this last delivery.