ChewyReviews 1,100

This company is really awesome as we have bought pet food and products from them for several years. We recently returned an auto ship delivery of dog food and Chewy inquired as to the reason for the return. We explained that our dog recently passed away and they were very courteous and understanding and they took the product back without an issue.

Three days later, a large bouquet of flowers showed up at our house with a note from Chewy with condolences of our dogs passing. FIRST CLASS OPERATION! I will never buy pet food from another place again.

I only use them if there's a larger item I need because their service is great. I ordered a carrier that was the wrong size and customer service sent the correct size lightning fast. My problem is the shipping threshold. It's fine if you have multiple animals or maybe larger animals but when you have one cat? Meeting that $49 is just not possible. It ruins any sort of savings - and I honestly don't see a huge difference in prices

I have been a customer of Chewy.com for years. Customer service always great, autoship is convenient and on time, prices competitive. But what meant the most to me was when my cat, Domino, who was 20 yrs old, passed away, they sent me a beautiful bouquet of fresh flowers with a hand written note of condolence. It was so touching and appreciated!
It is rare to find a company who treats their customers with this level of kindness and respect.
Thank you,
Pattee

Five stars for Chewie.com for their excellent customer service and great prices. I recently ordered a bag of kibble for my dogs on Chewy.com. I ordered my usual dog chow plus a different brand that was on special. It arrived very quickly. I believe the new brand was a high-quality product however I was unsatisfied because it made my dogs generate too much waste. A representative reached out to me refunded the cost of the new dog food and encouraged me to pick out something else. I was really surprised that someone contacted me although I was unhappy with the new food I was not expecting or asking for a refund.

Logged into my account selected the products I wanted there was a promotion listed I selected it. Assuming if it was offered in my account I could use it yup it applied processed my payment done great easy right? No I think not I get an email an hour later saying the coupon offered and applied is not available for my account they went ahead and charged my card for the difference without permission. And after several emails not one single person can tell me
Why
A customer logs in to their account
Purchases items with their account
Applies a coupon code that was offered in the customers account
Checks out pays the amount that is shown the discount has been applied
Then gets an email saying yea you can't have that coupon your choice is pay difference (which they charged without permission anyway) or cancel account
If a coupon isn't applicable on and account why does it show up why does it get applied false advertisement and customer service that is lacking any kind of service. This was last straw with chewy I will be buying on amazon same prices!

Chewy is a fantastic website with good prices and many ways to get the pet supplies you use most shipped to you conveniently. I found Chewy amid searching for ways to save money on the cat food I buy most often. Chewy had it in stock for about $2.00 less a bag than any local stores. Additionally, if you order $49 or more, you get free shipping. I ordered four bags to get free shipping and save money. The heavy cat food bags were not only packaged well for shipping, they were here in two days. I expected savings; I did NOT expect such quick shipping. I don't believe Chewy even advertises it. A few days after my order, I received a hand-written card thanking me for my order and wishing my cats enjoyed the food.

The experience I had with Chewy's website was so fantastic that as soon as my reserves ran low, I ordered from them again. I set up an auto-ship order this time. It works much like Amazon's Subscribe & Save where you set it and forget it and products are shipped to you at regular time periods that you set up. There are multiple ways for you to change the amount and timing of the products you want, and they offer 20% off your first auto-ship order. So I ordered six bags of my cat food and got free shipping and 20% off. Again, I received the order in two days.

I highly recommend Chewy. It's a no BS, straight-to-the-point convenient site to order pet supplies from. Now I don't have to worry about lugging in big bags of food up the driveway since it comes to my door, AND I save money. My cats don't care either way; as long as they're spoiled and don't have to work for their kibble, they're good. Two thumbs way up for Chewy.

I ordered a dog crate from chewy.com and it arrived on time. Unfortunately, I no longer had a need for it. I contacted their customer service department to do a return and they reimbursed my money within 5 days. But, what puts this company above any other I've ever dealt with is that they did not want me to return the item to them, they asked me to donate it to someone in need! We will be donating it to our local spca. Now this is a company I will use again and again.

I have been a member now for several months. My wife and I own 2 cats and due to health issues cannot drive any more. We were going through shopping carts faster than we should due to hauling litter and food every month.

With Chewy we get 40 pound bags of litter and 13 pound bags of dry food with only a flat shipping rate of under $5. Shipping is also very fast usually 2-3 days after your order. Right to your door. We only had one mishap of a damaged tub of cat treats but that was instantly replaced and shipped after contacting them through their website chat.

Customer service, the selection of supplies, price and speedy delivery are all excellent. We are glad we found them.