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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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I booked my flight via app and it's been amazing! Everything that you need is there, super easy, fast and affordable! If you made a mistake you can just call them right away and that's it you're good to go. CheapOair has always been my go to whenever I needed a flight. So thank you so much!
Best price gaurentee FRAUD! It's been 1/2 a year over 60 emails and i still havent recived my money back! They even had the nerve to call me impatient! When i first contacted them they even thought I owed them money and said it was urgent, then when they realized they made a mistake and owed me money it was no longer urgent and here i am still waiting.
Booked a flight LAX to Maui RT. Received a confirmation by email. Checked with American and found that Cheapo never booked the flight but charged my credit card. Called Cheapo and lucked out because I checked in far enough in advanced so they were able to get the same flights after 40 min on hold. BUT... cheapo wanted me to pay the difference in the ticket which had gone up $200 for their mistake. WOW $$$ Will not use them again!
The options on the site are not available. Then you call an agent and they charge you more than what's on the site. Ended up getting a flight I didn't want, and was told it would cost an additional $89 from the price on the site for the correct tickets because I was switching flights. Ended up having to cancel and go charged $50 in less than 24 hours.
I think, it is the best site.The service of the product is really good.The quality of the product is good. I like this site.
Been using this site since 2010. Has always been great customer service I should know I work in this industry!
Quick and easy search for flights. I'd use again and again and have recommended to my friends. I compared with other sites and found theirs had the best deals.
This is the worst website to buy tickets from. My friend had a flight today to curacao but the name on the ticket was missing a letter. We made numerous calls and was told that it would take 5 days to correct the name on the ticket. We were told to Go to the airport to see what the airline could do to help. When we got to the airport the airline said that its nothing they could do and i had to contact cheapOair. I was told by cheapOair that they cant do anything to help. To make a long story short. I was denied on the flight and have lost $700.00 ticket through cheapOair.
They add extra charges. They also changed my days I put in when I wanted to fly and charged me $80 more to get my correct flight. When I called the customer service are rude and cut you off without explamination. Don't book here!
Be careful about this website... They got my credit card details... Email me booking confirmation and then when I called them... No booking has been really made... Don't trust them
I've been reading all these negative reviews and felt compelled to write my own. I've never been disappointed with cheapoair. I've used them many times over the last few years for international flights and everything has gone smoothly. Granted, I've never had a problem that had to be solved... and that is a testimony in itself as to how smoothly run everything has been. So thanks cheapoair!
I've use CheapOAir a few time. By the 3rd x I had enough. Its not worth the headache when an issue arrive. GO to any other booking site beside this one.
Also they do not care about your feedback. Take your wallet somewhere else.
This is one of the worst websites, where people are sitting behind desks monitoring each and every step and call you instantly. The price they show on the website is just to collect your information, once you go to checkout they will tell that that flight is no longer available. I believe they will sear flights in Expedia or some other websites and make a reservation through phone.
Terrible experience. Be very careful with what you book. 1 stop over is actually 2 stops. And be careful with the airport information. When you book a roundtrip flight, you don't land/depart from the same airport; I am not sure how that can be called a roundtrip? Terrible customer service, very dishonest and unprofessional. They want me to take up the issue with the airline. Why go through them when I should just call the airline. There is a reason why their site is called CheapOair.
Easy to book and Very good deals! Very friendly customer representatives, Robin Gottschalk helps a lot. For sure to use it again for my upcoming trips!
So I tried to book a flight with them. Initially showed me a price of $1300. So I went ahead to book and once I entered my credit card details, they changed the price to $4000.
I am surely going to put a block with my credit card company.
Booked a one-way flight at a lower than market price, just a few days out. Upon getting the confirmation email, they plugged in a date a week later! No problem I thought, with the one-hour cancellation assurance. They transferred me to 3 different people across India, until the hour had expired! Yep, I called in within 15 minutes, yet they played with me on the phone for 50 more minutes, until time had expired. Had to call credit card company to perform a merchant charge back on my Visa. Not cool
Donald, you chose an alternate date or flexible date for a cheaper fare that we offered on the screen. If we have a fare that is cheaper, we will always display those dates first, and you must be aware of the dates displayed on your screen prior to purchasing. Also, there is no 1 hour cancellation assurance, so not sure if this is a booking with us, or some other site. But we forward 2 emails to you with all your flight information, you have upto 24 hours to call and cancel, or make changes if the itin, does not work for you, and you will receive a refund. If you call within the first 4 hours of making the reservation you can also cancel with no cancel fee, but air fare difference will be applicable. If you call after the 4 hours but upto 24 hours, you can still cancel for a refund, less a $25.00 cancel fee. So the 1 hour that it took to cancel, you still had plenty of time to cancel and get your refund, unless this was an 1 hour before departure, then all the above polices would be null and void and airline rules apply. In order to assist you better, we need the 8 digit booking number which you can submit to [email protected] along with this complaint. Our apologies for any inconvenience.
I find it really disgusting that the company is displaying such poor customer service that I am starting to doubt the integrity of the organization and I am beginning to conclude that this is an elaborate scam that many of its customers fall for. I have complained several times made calls, sent e-mails yet every time, someone assures me that this will be sorted out shortly, this is almost 5 months and I am still are getting all sorts of ridiculous excuses not to pay me back.
Last e-mail (see below) I received from on 21 January said it said someone would contact me in 72 hours. It is now 11 days and no one has had the courtesy to contact me.
This stinks. I just want my refund. I have invested so much time and money calling and still have not got my issue resolved...
Below is the e-mail someone sent to me on January 21,2017.
Dear Ekundayo,.
Thank you for contacting CheapOair.com. We understand your concern regarding the refund. We really apologize for the delay in resolving your concern. On a priority basis we have once again highlighted your concern to our team and within next 72 hours you will receive an update from our waivers team regarding your concern. We appreciate your patience over the delay.
We appreciate your business and thank you for choosing CheapOair.
Thank you, Paulo CheapOair.com
The airline had a schedule change in which the customer didn't accept. The airline offered to refund his ticket, and that's where the delay is, with the airline. Although you book through us, and pay us, the money is sent to the airline to pay for the ticket, so the money has to come back from that airline. We have spoken once again to the airline this week, and they required more information. We do apologies for the delay in the refund, and are trying our best to get it processed.
I have to travel back and forth from Puerto Rico to Florida every month in business and cheap O air always gives me the best deals. I always have a good experience.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Nick, in order to determine exactly what took place, we would need your booking number. But all the stops are actually included in all the flight details on the website, and also displayed on your confirmation. 1 stop isn't actually 2 stops, unless you booked a flight that had 2 stops, also departing and landing in different airports, it sounds like you booked nearby airports, and didn't realize this when you selected the flights. It is considered a round trip if you went in and out of the same city but at a nearby airport such as JFK vs LGA. You have upto 24 hours from the purchase date to call us with any issues regarding the flights, after that, the tickets are non refundable, and all change fees, and air fare cost to make the change will be applicable. Please reach out to us at [email protected] with the booking number, and will see how best to resolve this.
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