CheapOairReviews 14,845

Although customer service is professional and well mannered they are horrible. They tell you to hold for 2 minutes but you're on hold for 20, they don't share information, they bounce you to different departments and they don't call you back if they hang up. Worst of all after 3 separate 1 hour expensive long-distance calls to them they still are not able to resolve a very simple issue. Perhaps because the more complicated their service is the more money they make from people who just give up on trying to resolve their issues. STAY AWAY - will never use their services again.

I have booked various flights throughout the last two years with them both international and national. Currently I am located in South America.

I would tend to agree they always have the best prices even if by a few dollars it's always the cheapest offers I see out of all similar online companies.

That being said there is definitely a lack of customer care professionalism at times and to be so blunt a lack of proper training. Their internal system is also a bummer as just today I booked another flight and had to argue roughly 5 minutes with the operator to get them to honor the quoted price on the site.

So far with Cheap O Air there have been no trip ups in my experience. I truly hope to always avoid this low standard of service and quality specially as I am already booked for my next flight.

Fingers crossed I would recommend this site. That's one customers opinion.

This is a scam. They will try to charge you for reversing your seats or when you try to cancel your booking in first 24 hours. It doesn't say anything about cancelation fee until you call them and try to cancel. I believe this website is operated by Indian, and all they want is to charge you as much as they can.
To: whoever replies to all reviews. The more you try to explain to the reviews, it makes you look worse. If there were only couple bad reviews about your airline, maybe it wasn't your fault. But sorry, there were hundred of them. You are a scam.

I used them once, and everything went well. I assumed they were the same as Kayak. Howver, 4 years later they charge for seat selection - something nobody else does- and cancellations - $50 per person domestic and $75 a person for international flights. They upsell you insurance, which is not out of the ordinary but they call you creepily after your booking making sure you spend more money on insurance and select your seats. Don't use them, go with literally anybody else.

I went to book a flight from Chicago to Dublin and then Edinburgh to Chicago on December 15th and return December 26th. That was what I was booking. After giving them my credit card information and hitting the book button suddenly my flight was Chicago to Dublin and then Glasgow to Chicago on December 17th and December 26th. When I called immediately to change or cancel I was advised that to cancel I would be charged $150 and to change the fee would be over $300. I could see the flight on line that I needed but the agents could not book those flights, only the more expensive flight. I asked to speak to a supervisor and was told that there are no supervisors as they are "independent" agents and can do what they want. He did eventually cancel the trip for a $50 cancellation fee.

I was told that they could "see" my screen and that I knew that it was an alternate airport, but to see itinerary from alternate airports you have to deliberately click on a different tab. I did not do this so this seems to be there stock answer.

This is a rip-off and scam to get you to pay more than what they advertise on line.

I booked 4 tickets with these folks then was immediately called to pay extra for a seating plan so that my family can sit with each other. When I told the representative that I would just like to cancel he tried to just sell it more. When finally transferred to cancellation rep, he in turn told me that there would be a $50 cancellation fee for each ticket (Not 5 minutes after booking).
I don't know where they come off being a giant turd.

Booked for a specific date a flight for $81, when I got the confirmation email the date was different so I immediately called the cheapoair customer service number to resolve the issue he told me I chose the alternate date because it was cheaper? I did not so beware. To change the date to what I needed costed an additional $95 says the rep on the phone the flight ended up costing me $186. They would not budge even tho they they were advertising the same flight on their website for $92.60? I could have booked thru spirit directly for $112. I will never use cheapoair again. Buyer beware. The funny thing is I could have paid the $50 cancel fee and rebooked thru spirit directly and still saved money.

I received about 8 phone calls from CheapOair after purchasing 4 tickets over Thanksgiving 2017. I answered the 3rd call, and after I discovered they were trying to upsell me on upgrades that I had already declined online, I requested they add me to their DO NOT CALL list. The woman agreed, I hung up, and she called me back 4 more times. Then the next day a different person began calling me trying to threaten me to purchase travel insurance, claiming "they won't give me a single penny" back if plans change unless I purchase their ridiculous insurance. I'm now convinced they're nothing but a spam company, and I'll never be using them again.

This site is a classic example of using bait & switch tactic. After putting in my flight dates the search came up with alternate dates without making it very clear & without me specifying I was okay to travel on different dates. 10 minutes after booking a flight on the wrong date, I called to cancel & they want to to charge me $50/ticket for a cancelation fee. 24 hour rule doesnt apply to travel agencies was their reasoning. This is 100% fraud!

I purchased two tickets for. Specific dates. Was sure I checked before submitting the purchase. When I got the confirmation email the dates were completely different. I'm meeting a group of 50 people so there was no flexibility with the dates.

After a long argument with customer service I ended up having to pay an extra $275 to get the dates changed back to what I originally entered. This was a better option than paying the $150 cancellation fee they wanted to charge.

I've been buying tickets on line for years through Expedia and Travelocity and never had a problem like this before. I'll never use this company again.

Recently booked my tickets through Cheapoair website, The fare offered was quite attractive. I was all satisfied and started my travel arrangements, to my horror I received an email 24 hours later stating that tickets are not booked without citing any reasons. After 48 hours I got a phone call stating that fares got increased, so we could not book your tickets, so get your tickets booked at higher price which was twice what was shown on Airline website. This website is totally unreliable and fraud. I will never use this website again and tell my friends not to use either and don't get into honey trap of lower fares
I ended up in booking tickets almost twice the price quoted on this site.