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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Texas
1 review
0 helpful votes
Follow Josie H.
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Cheap air never disappoints, i can always find last minute flights without worry. They are a very dependable air flight search engine service. Highly recommended!

Date of experience: November 8, 2024
Texas
1 review
0 helpful votes
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Great price
November 19, 2024

Good price that fit our budget and easy to find flight and book

Date of experience: November 8, 2024
Florida
1 review
0 helpful votes
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Buttler
November 19, 2024
Updated review

Satisfactory and enduring, there has never been a time when i regretted booking with these folks

Date of experience: November 8, 2024

Always hassle free, whether it's dealing with credit card, or booking, or correcting/changing a ticket

Date of experience: August 13, 2024
New Jersey
1 review
0 helpful votes
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Easy process
November 18, 2024

Quick and easy task for everyone who wants to drive a car with easy access

Date of experience: November 8, 2024
Illinois
1 review
0 helpful votes
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Good service pleased with all the help and patience of the person who helped me

Date of experience: November 8, 2024
Florida
1 review
0 helpful votes
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No Worries
November 18, 2024

I've been booking with cheapo for years and never had any issues. Thank you.

Date of experience: November 8, 2024
Argentina
1 review
0 helpful votes
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Siempre fue buena cada vez que solicite ayuda, hasta el momento

Date of experience: November 8, 2024
Ohio
1 review
0 helpful votes
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The agent that I talked to was very helpful and informative and kind

Date of experience: November 8, 2024

Kind of confusing
November 15, 2024
Previous review

Kind of confusing.

Date of experience: November 5, 2024
Texas
2 reviews
0 helpful votes
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No
November 18, 2024

Fine really except trying to check in and filling this out g b

Date of experience: November 8, 2024
Texas
1 review
0 helpful votes
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Easy Booking
November 18, 2024

Easy Booking and easy to use site. I've used this site before and will continue to use it for future flights.

Date of experience: November 8, 2024
Florida
1 review
0 helpful votes
Follow Hector H.
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Back on January 2020 you charged me over 1k for a ticket and I could not fly due to covid and you kept my money

Date of experience: November 8, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. We regret your experience due to COVID was not satisfactory.

Colorado
1 review
0 helpful votes
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Nice job guys nothing else to say I'm Justin waiting to check in on the date that I will fly

Date of experience: November 8, 2024
Missouri
1 review
0 helpful votes
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Super nice and helpful. The spent over an hour just to help me

Date of experience: November 8, 2024
Egypt
1 review
0 helpful votes
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Bad experience previously
November 18, 2024

When I had to make changes to my flight, Cheapoair charged me a lot for their fees to make the change, even though the airline only charged $25, Cheapoair took $250

Date of experience: November 8, 2024
Thailand
1 review
0 helpful votes
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Very good idea
November 18, 2024

Very nice to book tickets with cheapOair very happy with this booking

Date of experience: November 8, 2024
New York
1 review
0 helpful votes
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Good
November 18, 2024

Good flight options, good flight options, good flight options, good flight

Date of experience: November 8, 2024
CustomerService C. CheapOair Rep
over a year old

Thank You! We appreciate your feedback and look forward to serving your future travel needs.

Florida
1 review
0 helpful votes
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Ok
November 18, 2024

Really it was ok this is pissing me off really pissing me off.

Date of experience: November 8, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. We regret any inconvenience or frustration. If you need assistance, please contact our representatives and they will be happy to help.

Pennsylvania
1 review
0 helpful votes
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Great Purchasing
November 18, 2024

Excellent website to buy cheap tickets, and Why can I buy my tickets on credit?

Date of experience: November 8, 2024
Georgia
1 review
0 helpful votes
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Great job
November 18, 2024

Recommended in past. Great personal experience. Great customer service.

Date of experience: November 8, 2024
Puerto Rico
1 review
0 helpful votes
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Rapido y seguro
November 18, 2024

Siempre recibo buenas oportunidades de viaje a buenos precios.

Date of experience: November 8, 2024

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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