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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Alabama
1 review
0 helpful votes
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Horrible customer experience.
February 26, 2022

The travel agent changed dates or our trip by one day--he recommended CheapOAir---took days and days to get an agent and then the agent I did get had very hard time understanding me. Cost to change tickets was over double what the tickets cost--American Airlines told me it was your up charge--NOT theirs--that was so outrageous. If you can help me get some money back please get back with me.

If I cancelled the tickets I lost all the money.

Date of experience: January 26, 2022
Georgia
1 review
0 helpful votes
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Springbreak Trip
January 26, 2022

Everything went very well including booking a flight and renting a car. However, the baggage fee is WAY TOOOOO HIGH!

Date of experience: January 26, 2022
Illinois
1 review
0 helpful votes
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Satisfied Customer
January 26, 2022
Updated review

So pleased with your service as always, just surprised at the cost of a one way fare! I usually fly round trip!

Date of experience: January 26, 2022

So pleased with everything!
January 26, 2022
Previous review

So pleased with everything!

Date of experience: January 26, 2022
North Dakota
1 review
0 helpful votes
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Can't get my refund
February 25, 2022

The airlines canceled weather or what ever was the reason. We called the airlines they said we did refund the cheapoair ending in 1313 I've been calling them for a month the keep telling me 2 cycles. I just spoke to a god knows what they keep lien. He said sir we keep calling the American Airlines and they will refund. I told him I called the Americans it's you who's holding my damn money. Omg the worst company ever. And they took 400$ for nothing my tickets were 1,500 they will refund 1,100 and keep 400 WTH.

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 26, 2022
CustomerService C. CheapOair Rep
over a year old

The refunds came in two transactions one will be from Frontier airlines which they refunded you on Jan 5, and we processed the portion for AA on Jan 19 it will take 1-2 billing cyles for the refunds to hit your charge card.

Germany
1 review
0 helpful votes
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I'M Truly Disappointed...
February 25, 2022

Greetings. I'm very upset and disappointed with CheapoAir at this moment. We had a previous flight booked for the 4th of December 2021; to Miami Florida and return. I therefore paid $2252 and due to the fact that both of us were found to be Covid-19 POSITIVE; we were unable to fly. First, we were told that we can take the COUPON that was granted to us and pay the additional amount needed to upgrade to PREMIUM ECONOMY. I paid the additional funds and now we are being told that we can not UPGRADE and we will have to utilize the complete Coupon of $2048. 68 for a seat in the Normal Economy Section; even though I can buy a New Ticket for the Normal Economy for $615.99 each. I do not like this service and I would like to have an Upgrade Ticket for us and we were told that the ticket upgrade to Premium Economy will be an additional $588.03 each (Total: $1176. 06). I paid that amount and now we are told that we can not get the Premium Economy Seat. We don't like the way that we are being treated and hopefully someone can help us. I never thought that we would be treated so unsatisfactory bye CheapoAir and I earnestly request that someone assist us. THIS IS DEFINITELY BAD SITUATION. I thank you in advance for any help. My Booking Number is: *******

Date of experience: January 26, 2022
Australia
1 review
0 helpful votes
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Bad. Very bad
February 25, 2022

Their call center is non-existent. Bab very bad. Bad bad bad

Date of experience: January 25, 2022
New Jersey
1 review
0 helpful votes
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Easy and good
January 26, 2022

Love Cheapoair! I've been using it for years! I don't usually write reviews but they do deserve it.

Date of experience: January 25, 2022
Massachusetts
1 review
0 helpful votes
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Good
January 25, 2022

Great services, but customers have to be quick when see the seats and right prices, otherwise, It will be gone (Sold out)!

Date of experience: January 25, 2022
Michigan
1 review
0 helpful votes
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Love It!
January 25, 2022

I have used Cheapoair for years and love it. The staff is helpful and knowledgeable.

Date of experience: January 25, 2022
Florida
1 review
1 helpful vote
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Ripoff
January 26, 2022

Do not use this service! I purchased a ticket to Australia w/insurance and was delayed several times due to the pandemic. This was not cheapOair's fault. However, when I tried to get a refund for my ticket, that had cancellation insurance on it, my refund was denied. I filed a claim and have been left in limbo with my refund. They owe me $762. DO NOT USE THEM!

Date of experience: January 25, 2022
CustomerService C. CheapOair Rep
over a year old

The insurance that was purchased you have to file a claim with TripMate we do not process claims for you, if you need further information regarding the insurance benefits please refer to your email confirmation.

GB
1 review
0 helpful votes
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The delivery time was very good.
January 25, 2022

The experience is very significant. Good communicators.

Date of experience: January 25, 2022
California
1 review
0 helpful votes
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Good
January 25, 2022

Had a good experience with this company. My experience was nothing but great.

Date of experience: January 24, 2022
Illinois
1 review
0 helpful votes
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Good
January 25, 2022

I received package from Cheapoair and it's nice deal for those trips I am happy that thanks

Date of experience: January 24, 2022
Wisconsin
0 reviews
0 helpful votes
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Ease of use
January 24, 2022

Easy to negotiate the App. I found my flights easily.

Date of experience: January 24, 2022
Georgia
1 review
0 helpful votes
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Not happy with the charges post booking
February 23, 2022

I am a regular customer with Cheapoair and i have purchased 2 tickets recently however by mistake put the wrong month, when i called to adjust the date the fees were very high and had to be charged a lot for pushing the date till the month after. To be honest when i purchase directly from the airlines they are being more flexible with the fees and i am disappointed as i make all my reservations through cheapoair. Especially that i have many tickets coming up that i would like to book.

Date of experience: January 24, 2022
Florida
1 review
0 helpful votes
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Travel
January 24, 2022
Updated review

Reservation process go faster it would be helpful liked call back

Date of experience: January 24, 2022

Good la de day all good
January 24, 2022
Previous review

Good la de day all good

Date of experience: January 24, 2022
North Carolina
1 review
0 helpful votes
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Overall it was fine.
January 24, 2022

I'm concerned about the measurements and weight of the luggage. I think I might have to add one more.

Date of experience: January 24, 2022
Costa Rica
1 review
0 helpful votes
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Good experience
January 24, 2022

Excellent service, enough time to choose and pay my ticket. I can say this plataform is secure and practical.

Date of experience: January 24, 2022
Washington
1 review
0 helpful votes
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Birthday Surprise Overnighter
January 24, 2022

Very easy to navigate and quick to process and the options are fabulous.

Date of experience: January 23, 2022
Virginia
1 review
0 helpful votes
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Quality
January 23, 2022

Great rate & outcome. The timing of the flight s departure and arrival time along with the price were ideal

Date of experience: January 23, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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