Chaptersindigo.caReviews 1

Remember the days when people were hired based on their ability to do a job? Me too. Seems like those days are behind us.

Chapters / Indigo provides a prime example of hiring policies where incompetents run the show.

Simple story and short. I placed an online order. They charged me. Fine. Three weeks later I had to go looking (the online rigamarole) to see whether my book was ready to be picked up. It had been there for two weeks. Did I receive an e-mail notification or even a telephone call? No. When I wrote a note of complaint, they simply cancelled my order. Idiots. One simple transaction, not rocket science.

Wouldn't be a big surprise it they go out of business. They've certainly lost mine.