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ChangeNOW Reviews Summary
ChangeNOW has 3 customer reviews and ranks 56th in the Virtual Currency Exchange category.
They are holding my assets (650,000$) for 4 months, my lawyer is going to teach them a good lesson, avoid using this website, they are surely scammers ticket id: #******* exchange id: *******664a996 i will post this on reddit and trustpilot as well
Yesterday i was making exchange 9 eth to btc via atomic wallet, Transaction was completed but orders status says waiting for deposit
After i contacted support, i was given answer that i need to pass KYC in order to complete exchange
I dont feel comfortable in sending my PII to anyone, thats not how crypto suppose to works. So, based on TOS
Quote:
"In case a client doesn't wish to disclose their identity for certain reasons and refuses to provide the documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, ChangeNOW reserves the right to blacklist this address (or addresses), thus rendering it (or them) non-eligible for making deposits on the service." i refused, than support informed me: "(14:37:53) Kate: I'm afraid a refund is not possible at the moment. Our compliance team will need to check this case, a KYC would help with that."
I have been using ChangeNOW for almost 2 years now. I can say it's a reliable, privacy-respecting service with always helpful support people. Offers many exchange pairs with competitive prices.
Thank you Ivan! We are really glad that you've been enjoying our service for 2 years already. We hope that you will keep on coming back for the same smooth experience with ChangeNOW.