CenturyLinkReviews 142

Worst customer service I have ever experience! They make promises they do not keep to get you sign up. Typical bait and switch! Spent at least 50hrs helping them set up system VOIP PHONES and they still gave me the shaft on refunding my old system T1 internet and phone that took them 4 months to disconnect and not in use for 10 months@ $360 a month, to much stress with this company! Good luck getting any help from this big company! All we are is a number to them, do not expect anything less!

Everyone gets scam calls. Using websites like Whitepages.com to check these numbers and the carrier reveals that many are associated with Level 3 Communications LLC. The question is why do the scammers choose Level 3 as their go to place for dead phone numbers to ply their trade. Sounds like this scummy company is a purveyor of illicit opportunity.
This company merged with CenturyLink in 2017. According to Bloomberg.com, CenturyLink has been accused of running a Wells Fargo type scam to solicit phone accounts by any means possible, fraudulent or otherwise. So, it's not just that rotten apples don't fall far from the tree, the bare root seedling that became the tree should not have been given a start in life.
Aside from the thousands of complaints lodged against the company on the BBB website, the Minnesota Attorney General has been investigating them for grossly overcharging customers for internet services, they have been fined millions for the same unsavory practices, and even the stodgy FTC hit them up with fines.
So, all of this paints a picture of a venomous octopus with tentacles reaching into your wallets.
Best Option: File complaints with the FCC to hound them that CenturyLink is not acceptable. This is the link: https :// consumercomplaints. Fcc. Gov/hc/en-us? Return_to=%2Fhc%2Frequests

I set up an appointment to install internet service. The tec never showed up. I called them and was told that he did show up and set everything up, gave me a modem and everything was done. Well I live on 30 acres and my driveway is 200 feet long with an alarm on it. I also have 2 guardian dogs that will bark at any sound. They NEVER showed up. When I called and told them this, I was called a lier more than once. They even ran a test on the modem that they said was left here. They never gave me an answer about where this modem was. For 2 days I was on the phone with them (them telling me the install was compleat) fighting over this. They set me up another appointment wich I cancelled. When I called to cancel that appointment, I was on the phone for another hour arguing with another person. I finally told them what they can do with there service and hung up. Well a month later I got a bill for $141 for services I never got. Same thing, arguing on the phone. So I hung up and ripped up the bill. They sent another bill and I ripped it up.! 0 months later they sent me to collections. Another 30 minutes wasted on the phone with them to explain what happened. It was finally dropped.

I requested service to be hooked up in October. A tech came out to my house and informed me that there was no fiber coming to my house and they would need to send a contractor out to dig a line. The contractor came and informed me that he would need to have his supervisor come out and assess the situation because they had to pull a line from the end of the street. No one ever came back.

When I reached out to support they informed me that the service was completed and hooked up. I was extremely confused because no tech ever came back to set anything up. I then requested a tech to come back and confirm the service was indeed hooked up and they refused to send anyone to confirm. I then requested to have the service cancelled since it was never completed.

The following week I received a bill for the service. I called customer service and explained the situation and they informed me that the service was cancelled and no payment was due.

I received a bill yet again stating I owe $92.36, so I called customer service and was transferred 3 times before I finally got to the right person. She then informed me that because I cancelled after the billing cycle I still owed the amount due. Again, I have NEVER had service hooked up! I then requested to speak to a manager several times. She said "ok, but they're going to tell you the same thing." Then put me on hold for 20 minutes. She came back on without letting me speak to a manager and told me the case would be reviewed in 48 hours. It is now December 31st 2019 and this still has not been resolved. This company is a joke!

When the Century Link contractor buried the Century Link cable he cut a electric line that went to a yard light and sump pump. I didn't notice until several weeks later. I called Century Link and was hung up on 4 times. Each time I had to go through the same system to reach someone who was connecting me with risk management. Then the line disconnected. I made sure they had my call back number. They called me back one of the 4 times but I was then disconnected again. Each time I was on the phone with them over 25 minutes. It has now been over an hour since the last hang up and no call back.

If you've ever had Centurylink service, you already know how horrible it is, if you are thinking about getting Centurylink, do yourself a favor and avoid Centurylink like the plague.
Every single aspect of Centurylink is the worst it could possibly be; It's like everyone who works there hates their job and wants the company to fail miserably; but they don't want to be fired, so they do the absolute bare minimum; just enough to remain employed, while seething with contemptuous hatred for their employer.
Centurylink once opened an actual brick and mortar store in my town; with real employees, product displays, customer service counter, the works.
I credit myself for its quick demise.
I went into the store to see if they could do anything about my awful service connection. Not one of the employees smiled or said hello or even looked remotely happy about being there. The poor guy who ended up trying to help me he logged onto his computer and tried to use Centurylinks diagnostic services to check my connection. He tried multiple times, every attempt failed, he tried a few different "tricks of the trade" and nothing worked.
The icing on top was when his internet connection, the connection to the store, irreparably crashed.
I was in the Centurylink store, trying to resolve my internet connection problem, and the internet connection to the store completely crashed into ultimate failure.
I mean obliterated itself. The employee called someone to come and fix it, and they told him it would be several days!
The employee shrugged, said he couldn't help me, and then we ALL left. Everyone in the store, customers and employees, turned off the lights, left the store, and locked the door.
The store never reopened. Now the space is occupied by a hypnotherapist.

Worst customer service ever. It took me a really long time and several attempts to get the service canceled. They will not do this online (but they will hook you up online). It took me 4 calls to finally get it canceled. For each call I had to be transferred several times, and in 3 out of the 4 the final transfer had bad quality and dropped off. The final call I had to beg for them to not transfer me or drop the call to get it done. They finally did it, like they were doing a huge favor for me. I hope this get to someone in,. Centurylink

"Price for Life" is a new plan from CenturyLink.com for those of us that are tired of contracts and the constant need to renegotiate our bill due to constant rate hikes. The brochure offers High Speed Internet up to 10 Megabytes per second (MBPS) for $45.00 per month for as long as you keep the plan. Since it's a good deal I called to take advantage of it. That's when I find out that their High Speed Internet is really Low Speed Turtle Net! You don't get the 10 Megabytes advertised! You get 10 Megabits (Mbps) or a blindingly slow speed of 1.25 Megabytes. Surprise Surprise!

Stewart C. Hagerman

Member: American Mensa

I signed up for internet service on 4/12 and I got a letter in the mail saying that it would be activated on 4/13 after 5PM, that came and went and nothing my modem just blinked red. I called customer service on 4/14 and they knew nothing of this 4/13 activation date then they informed me that my activation date was 4/23! Unacceptable, in my many years of using cable companies my activation dates have never once been any more than 4 days at the most. They couldn't tell me why, I was already starting to get mad but I decided to give them another chance. I spoke with a supervisor and she moved it up to 4/19, okay then. Still no service after that! I called back and they kept saying that it was on and arguing with me about it, theirs a problem my modem is blinking red and theirs still no service and I have the pictures to prove it. And they claimed that a technician came to my house on 4/19 but they were wrong again, nobody showed up and I was at home all day.

Their customer service are rude, liars and doesn't know what's going on. I've never been treated so bad by a company before, they couldn't even turn on the service. I will be actively discouraging everyone from signing up with CenturyLink.

I used to have service with Time Warner but could not afford it so I contacted Century Link about a bundle they were sending in the mail. They offered me a bundle of Direct Tv and Century Link for $79 a month. I was told after the first billing cycle I would only pay Century Link for both services and would not pay both companies individually. I am now on the 7th month that I have been paying both companies which is also way more than what I said I could afford. I have called multiple times to find out why to only be given the run around! I was told in July that this would be completed by Aug 5th and I would receive a follow up call, it is not Sept 6th and NOTHING AGAIN! I called today only to have Century Link tell me they don't know why it hasn't been linked and got Direct Tv on the phone. Direct TV told me that if I paid the prior balance of $38 it would be linked, so I paid the $38. Direct TV called on 3 way and gets Century Link on the phone and they then say "we are putting in another request it will be another billing cycle". I was promised from the beginning that I would only pay both companies one month! It has taken 6 and now they tell me one more month that I have to pay Direct TV $130 dollars and also my Century Link Bill? That is lying and not fair! Some one needs to make this right! My last call was with Tasha from the Customer Care dept who refused to give me her employee number and also said there was not a manager available to speak with me at the time. Which I guess is why she refused to give me her employee number.

I want my two bills to be combined and I want it resolved ASAP. I do not want to pay Direct TV again what I have been paying them for the last 6 months. When I signed up for Century link in March I was promised it would take one billing cycle. When I signed up for Century link I did it bc they offered a bundle that was cost efficient for me! BC the two bills have not been linked I am paying almost double what I was quoted! Want Century Link to do what they were supposed to do 7 months ago and what they have since promised me they would do on numerous occasions.

I am not going to tell a long story but keep it short. Century Link advertises their $34.95/month internet, but once you sign for that, they WILL change it for your next bill to something else without your knowledge.
My first bill was $52, my second bill jumped to $63, my third bill a whopping $91... all I ordered was their $34.95 internet package.
I spent literally HOURS on chat fighting with them to explain WHY my bill jumped each month for the same $34.95 internet.
They are evasive and give you the run around, instead of explaining, they say "We can take $10 off a month for 12 months. Is that ok?" WHAT?!
When pressed, they finally admit, they signed me for $56/month instead of the $34.95 promised. That right there nulls and voids any contract, yet they still want a $200 termination fee.
I am sending everything to the BBB for review. Do NOT sign with them. If you have a location where there is another competitor GO WITH THEM!
I went back to Bright House/Spectrum after having excellent service for TEN years, but fell for the false advertising of Century Link.
I am now back with Bright House/Spectrum and relieved... but there will be a fight for those "termination fees" that I refuse to pay.
Please take this review to heart and don't make the same mistake. I am also Deaf and on fixed income, and they always tell me to "call their retention line"... no matter how many times I say in chat I am DEAF, they don't care..."get someone to call for you"... WHAT?! If I could afford it, I would sue them for violation of ADA as well as false advertising!
Oh this wound up being long anyway... oh well... Just stay away from them! If you like to know more, just ask, I will answer anything you would like to know about them.

Never had problems with Spectrum like this. Century Link saw I was uploading two large files and admits they throttled me. The first file was 6 gigs and went up fairly quickly.

The second was 12 gigs and 1/4 way in, the speed slowed from 5 mb/sec to. 002 mb/sec. I spend 2 hours calling their non-English-speaking outsourced liars and after resetting the account numerous times, and them asking all sorts of security questions to me, it was working.

Then I tried to upload again, and it was blocked.

I called again, got an American, and he was perplexed that I was being blocked. He adamantly said they do NOT throttle.

But when he changed the IP address it started to work again.

I never had this problem with Time Warner/Spectrum. These guys appear to be criminals. I'd avoid them.

Had a Century Link salesperson come to my home to review the present status of my home services. When she told me the price would be the same if not less than Direct TV, I gave her the go ahead.
I pressed her for the status of my account with Direct TV which she informed me that the contract was finished and there would be no early termination fee. Well guess what, she was wrong and it cost me $120. So I guess the moral of this story is not to trust all the info they give you and be sure to check for yourself first. Truly disappointed after being a Century Link customer for 30 years. Guess there just as money hungry as all the rest of the cable networks.

I was going to get internet service through CenturyLink.
Got all the equipment, set it up. Doesn't work. When I called, Centurylink's solution was to have me walk all over the house trying different phone jacks to "see which one the signal is coming through".

I asked, "Excuse me, are you telling me if the only phone jack the internet signal is coming through is in the bathroom or the kitchen, you expect me to move my computer there?"

"Yes, sir"

When exactly did the phone company (or cable company for that matter) start deciding which jacks could or could not be used for their services? I remember when if you wanted a phone, you had service turned on and you could plug your phone into any jack in your house (same with cable). Who are these companies to dictate where I put my television, phone, or computer?

Avoid, at all cost.