CenturyLinkReviews 142

I called customer service because I was overcharged by $90.00; my monthly charge is $45.00. I was told that Direct TV billed through Century Link was the one that overcharged me. I called Direct TV and was told that Direct TV did not overcharged me (I talked to the President's assistant).
I filed a complaint with Better Business Bureau against Century Link. They never responded.
I went on their website and use the virtual assistant. When asked the reason of my call, I started to type the detail I am writing here, the chatting closed claiming I did not respond quick enough.

Internet down off for almost 2 full days each time note fixed by 8 pm next day same story next day then week end and wait till Monday by 8 pm attempt to call and all we got was phone message that gave me nothing could never get a person on the line to help bad customer service not even close to being a little ok just bad -bad-bad

Where to begin, oh my...
This has been the worst experience ever! CHAT IS NOT WORKING, so had to call. When I did, automation told me I owed $197.00. NOT TRUE. MY ACCOUNT IS CURRENT AND ALWAYS HAS BEEN. This was an error on your part and Rep finally got it straightened out. Then transferred me to Tech, who promptly told me there was an error with my account and could not help me. They transferred me back to Accounts, who said, no problem with the account and transferred me back to another tech. Tech said he would check to see what problem existed with the internet, then hung up on me, and even though he had my number did NOT call me back. THIS TOOK 1 HOUR AND 45 MINUTES! NO RESOLUTION...

Had to call back and finally got someone from the tech dept. to check. She said you have put an ALERT ON MY ACCOUNT, because of High Bandwith because of so many devices. If that were true, why have I only been having this problem for the last two weeks as I have had these devices since I have had this service? Speaking of this service, when the rep talked me into this $45 a month for life she "MISREPRESENTED" the service. She told me it would come with a higher speed. IT DID NOT! Isn't that fraudulent? ANOTHER 35 minutes were wasted.

AND no, I am not going to upgrade my service, giving you more money for something you promised me and did not and will not deliver. My internet is still not running correctly. For the last two weeks it has disconnected, reconnected, and disconnected on MULTIPLE occasions along with incessant buffering. I would appreciate getting my service repaired and or alert taken off and letting me know what the (actual) problem is since non of your reps seem to be able to do their jobs.

Tracfone hours used today between the hours of approximately 11:00 to 1:15 05/26/2023.

In total: You have cost me (1.45 + 34=1.79 or 2.19 hours) that's 219 minutes.

Worst customer service ever/they promise but don't deliver/try to talk you into upgrading to a higher-cost service that gives you what you were promised for the lower-cost plan.

On May 21,2023 we lost internet. As of today May 28th we are still waiting. Every day we get a message stating that by 6pm the next day the problem should be fixed. One of the days the message read by 11am. That day has long passed. Now received notice not until May 30th - heaven forbid one would work a Sunday or Memorial Day to satisfy this customer? Oh well come Tuesday I will call the corporate number and also T-Mobile the get one of their flat rate internet modems for a flat rate of $50 a month and couple it with my service and upgraded I-phone. So long CenturyLink.

Today I received a letter from Century Link that my bank had turned down a payment I made to them over the internet on 5/ 13 /23, the letter was the kind of letter you would get from a collection dept, it was condescending, rude, and insulting, saying that because my payment was turned down from my bank, which it wasn't, I needed to send in a cashiers check or money order. I called and finally got a service rep, and was told by him that Century Link rarely gets complaints and I get on the internet and I see that they are getting hundreds of complaints about their service, which is absolutely awful. Century link really needs to revamp it's service and improve it's technical abilities, it's a bad news company.

This company is literally the WORST. I've had multiple interactions with many departments trying to get help and they never have a clue what's going on. Miscommunications, wasting hours of my time, completely incompetent, slow speeds, absolutely awful. Avoid like the plague.

This company not only cannot figure out their bilking and has tried to over bill me several times, they have now decided their $#*!ty internet is worth $10 more a month. Your company is greedy and corrupt. I love that you eliminated your loyalty department right before you made a change that you know would cause numerous customers to want to cancel their service. I hope you people get fined by the FCC and go out of business. If I knew where to find your CEO I would punch them right in the throat!

My bill started going up and my service started dropping. When I reached out for support I basically was told it is what it is! REALLY?! Ok, fine I will go elsewhere...NOW I can't even cancel my account! I have been trying for 3 days now and over 3 hours sitting on hold since there is no other way to cancel the account. CL you suck and you didn't used to!

Phone support was a joke. The support people who barely spoke English seemed to read from scripts instead of listen to the problem. Conversations were cut off suddenly without recalls. The problem with my internet was never resolved but support people guaranteed that it would resume in two hours or 24 hours and they hung up. One week later I'm without internet and will now be charge for someone to come to my location to troubleshoot. I am older but highly educated and can recognize when I'm being lied to. I'll contact the Area office on Aging and see if this qualifies for elder abuse.

Not just bad, criminally bad. If I could put negative points I would. When I moved, I made an appointment for them to come out and connect service. They made the appointment but never showed up. When I called to try to see what happened they put me on hold. I moved to a brand new apartment that never had service in it. When the bill arrived for services I never received I tried calling again - multiple times. I either got someone who pushed me off without solving the problem, or I was put on hold... for up to 2 hours. When I didn't pay (because I never had service), they just kept billing me. When I had been late on a payment prior to my move they just cut off my service but not here. I'm not sure how you cut off something that never existed but it makes more sense than billing every month for something that never existed. I tried writing everything down on a bill and sending it back... nothing. Tried calling again... back on hold. Finally they sent me to collections, which I obviously contested. Their response was "we only have 2 calls in our records and they indicate you had service"

No kidding you only have 2 calls. Every other time it was a never- ending hold loop. And saying I have service when I absolutely did not is ridiculous.

Now I have to try to get a letter from my landlord because guess what the next tenant had to do to get service? Install everything because there was never service in the apartment.

This is absolutely ridiculous.

Now they're calling themselves Brightspeed. Do NOT deal with anyone associated with these people, no matter what they might change their business name to. They are trying to charge me almost $1000 for zero service and hours of aggravation. They are an absolute nightmare.

Centurylink is hot garbage but that's offensive to hot garbage. We are forced to have this provider at our location and it makes me want to move, that's how terrible it is. Customer service doesn't exist so good luck ever talking to someone. One star is too many

Century Link chat is horrible. Our phone line is dead. The first and second chats promised repair but no one came. The third wanted to repeat the same stupid phone tests that I already did for the others then just cut me off. Her name was Geeta P. Horrible!

Overcharged me for 3 months, kept failing to execute the agreed price. Expect to spend hours and hours sorting out a mess that they caused. Use the chat function so you have a record of what they promised to do and then figure out they are truly awful. I'm a customer but only until I can find someone else. Anyoine else. One star is being way too generous

Had to select a rating of at least 1, or I would have selected 0. Have experienced the absolute worst customer service ever. They've just scheduled a phone repair technician for the 3rd time, first 2 were no shows after waiting for them all day. 3 times trying to chat with a representative to report the issue, the first I was transferred 4 times and lasted over 45 minutes. The 2nd attempt was headed the same way so I quit and called. Could not get a representative on the phone, even though the robo voice said I was being transferred, had to answer a few more questions and was told Good-bye and hung up on. 3rd attempt at chatting resulted in a 3rd appointment for tomorrow, the representative could see no reason noted in the ticket as to why the technician did not show up or why the service was cancelled. Supposedly they rescheduled for tomorrow, but I see no confirmation that happened.

It took over 4.5 hours of sweat to discover a tech needed to come out a week later to setup my internet. I was told it would take minutes to set up my new internet service, and if I needed help I could call or talk online. I got outright bad info from the tech on the phone and when the online person couldn't figure it out, they just left the convo. Frustrating, maddening, not helpful, —you too could have that if you chose to go anywhere near Centurylink. Good luck. I have had none with them. That's 4.5 hours I will never get back.

My brother had Century Link and when he passed away I called them to cancel his account. They told me that I couldn't cancel his account but instead had to transfer it to my name which would make me responsible for the bill. I refused and told them what they were doing was illegal. Two years later I was still fighting with them. My lawyer also contacted them and they still tried to force me to take responsibility for the account. Finally, the account was closed for lack of payment and the estate was declared insolvent. They received 1/17th of what they claimed was owed.

I've been a customer for 3 years paying premium price for bottom of barrel service and speed. Well when my internet went out and they showing no problem on their end. I was told it would 8 days before a tech could come out. Apparently the internet speed isn't the only slow thing about this company. If you have other internet or phone options, beware Century Link will burn you. Go with another Company.

No internet due to fiber failure. Repair team then cut phone line so internet is still down. Tech failed to show up twice! We waited 12 hours today and got texts from CTL 3 times saying the tech was coming and chatted multiple times and were told The tech was on the way but no one showed. Meanwhile we are still being billed.